Chapter 11
•Make sure the tray is not overloaded with paper.
•When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)
•If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
•Use HP media for optimum performance and efficiency. For more information, see Select print media.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP support.
•Documents are missing or faded
•The device prints half a page, then ejects the paper
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
◦The device might be busy with another job. Check the
◦The device might be jammed. Check for jams. See Clear jams.
•Check the trays
Make sure that media is loaded. See Load media for more information.
Copies are blank
•Check the media
The media might not meet
•Check the settings
The contrast setting might be set too light. Use the Copy button on the device control panel to create darker copies.
•Check the trays
If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).
198 Maintain and troubleshoot