Solve wireless problems .......................................................................................................

224

Basic wireless troubleshooting ........................................................................................

224

Advanced wireless troubleshooting ................................................................................

225

Make sure your computer is connected to your network ...........................................

226

Make sure that the HP device is connected to your network ....................................

227

Check to see if the firewall software is blocking communication ...............................

228

Make sure the HP device is online and ready ...........................................................

228

Your wireless router is using a hidden SSID .............................................................

229

Make sure the wireless version of the HP device is set as the default printer

 

driver (Windows only) ...............................................................................................

229

Make sure the HP Network Devices Support service is running (Windows only) ......

229

Add hardware addresses to a wireless access point (WAP) .....................................

230

Solve photo (memory card) problems ...................................................................................

230

The device cannot read the memory card ......................................................................

230

The device cannot read photos on the memory card ......................................................

231

The device prints half a page, then ejects the paper ......................................................

231

Solve device management problems ....................................................................................

231

Embedded Web server cannot be opened .....................................................................

232

Troubleshoot installation issues ............................................................................................

232

Hardware installation suggestions ..................................................................................

233

Software installation suggestions ....................................................................................

234

Clear jams ............................................................................................................................

234

Clear paper jams ............................................................................................................

235

Avoid paper jams ............................................................................................................

237

Errors (Windows) ..................................................................................................................

237

Printhead(s) Missing .......................................................................................................

238

Incompatible Printhead ...................................................................................................

238

Printhead problem ..........................................................................................................

238

Fax Memory Full .............................................................................................................

238

Device Disconnected ......................................................................................................

238

Replace Cartridge(s) Soon .............................................................................................

239

Cartridge Problem ...........................................................................................................

239

Cartridge Problem ...........................................................................................................

239

Paper Mismatch ..............................................................................................................

239

The cartridge cradle cannot move. .................................................................................

239

Paper Jam ......................................................................................................................

240

Paper Jam ......................................................................................................................

240

The printer is out of paper. ..............................................................................................

240

Incompatible Cartridge(s) ...............................................................................................

240

Printer Offline ..................................................................................................................

240

Printer Paused ................................................................................................................

241

Document failed to print ..................................................................................................

241

General printer error........................................................................................................

241

A HP supplies and accessories

 

Order printing supplies online ...............................................................................................

243

Accessories ..........................................................................................................................

243

Supplies ................................................................................................................................

244

Ink cartridges and printheads .........................................................................................

244

HP media ........................................................................................................................

245

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