HP SuperStack 3 Load Balancer Appliance 88

88APPENDIX C: TECHNICAL SUPPORT

Country	Telephone Number	Country	Telephone Number

Europe and South Africa
From the following countries, you may use the toll-free numbers:
Austria	0800 297468	Luxembourg	0800 3625
Belgium	0800 71429	Netherlands	0800 0227788
Denmark	800 17309	Norway	800 11376
Finland	0800 113153	Poland	00800 3111206
Finland	0800 113153	Portugal	0800 831416
France	0800 917959	Portugal	0800 831416
France	0800 917959	South Africa	0800 995014
Germany	0800 1821502	South Africa	0800 995014
Germany	0800 1821502	Spain	900 983125
Hungary	06800 12813	Spain	900 983125
Hungary	06800 12813	Sweden	020 795482
Ireland	1800 553117	Sweden	020 795482
Ireland	1800 553117	Switzerland	0800 55 3072
Israel	1800 9453794	U.K.	0800 966197
Italy	800 8 79489

Latin America	0800 13 3266	Puerto Rico	800 666 5065
Brazil	0800 13 3266	Puerto Rico	800 666 5065
Mexico	01 800 849CARE	Central and South America	AT&T +800 998 2112

North America	1 800 NET 3Com
	(1 800 638 3266)

Enterprise Customers: 1 800 876-3266

Contents

SuperStack® Page CONTENTS ABOUT THIS GUIDE 1INTRODUCING THE SERVER LOAD BALANCER 2INSTALLING THE SERVER LOAD BALANCER 3SETTING UP FOR MANAGEMENT 4WORKING WITH THE WEB INTERFACE 5CONFIGURING NON-REDUNDANT SERVER LOAD BALANCING 6CONFIGURING REDUNDANT SERVER LOAD BALANCING 7 CONFIGURING CACHE REDIRECTION 8CONFIGURING FOR LOAD BALANCING A SAFETY INFORMATION BTECHNICAL SPECIFICATIONS AND PIN-OUTS C TECHNICAL SUPPORT INDEX 3COM CORPORATION LIFETIME LIMITED WARRANTY REGULATORY NOTICES ABOUT THIS GUIDE http://www.3com.com Conventions Related Documentation Product Registration Documentation Comments Page INTRODUCING THE SERVER LOAD About the Server Load Balancer Server Load Balancer — Front View Detail LEDs Balancer — Rear Downloading 3Com Network Supervisor INSTALLING THE SERVER LOAD Package Contents Choosing a Suitable Site Rack-mounting Choosing the Correct Cables Placing Units On Top of Each Other The Power-up Sequence Solving Problems Indicated by LEDs SETTING UP FOR MANAGEMENT Methods of Managing the Balancer Assigning an IP Address <Return CAUTION Page WORKING WITH THE WEB INTERFACE Choosing a Browser Netscape Navigator 1 Click on Click here to get the plug-in Get the plug-in Download Accessing the Web Interfacesteps: Using the Web Interface Summary View ■System Summary ■Device Summary Device View ■Port Hotspots ■Unit Hotspot Control Buttons Logical View Page Help View Setting up SNMP Management Upgrading Operating Software Page CONFIGURING NON-REDUNDANT Balancing Example Configuring for Non-redundantServer Load Balancing Non-redundant SLB Chris Lab NAT Enabled for Server and Cache Subnets CONFIGURING REDUNDANT SERVER LOAD BALANCING Redundant Server Load Balancing Active-Passive Redundancy Page Active-Active Page Setting Settings Page CONFIGURING CACHE Cache Redirection Defining a Cache Subnet Redundant Adding a Cache Assigning Caches to Services Creating a Cache Profile (Optional) Page Page CONFIGURING FOR LOAD Defining a Server Changing Lan Port Roles Adding a Server Adding a Service Web HTTP Service Assigning Servers to Service Assigning Server to Services (Advanced) Adding a User Group Creating a Balance Page Page Modifying Security Filters (Attack Mitigation) Modifying User Access Modifying Admin Access Modifying Monitor Access Page SAFETY INFORMATION Important Safety Information Page L’information de Sécurité Importante Page Wichtige Sicherheitsinformat ionen ACHTUNG Page TECHNICAL SPECIFICATIONS AND Specifications Console Port Cable PC-ATSerial TECHNICAL SUPPORT Online Technical Support from Your Support from 3Com Page Returning Products for Repair Page INDEX Numbers Page Page Page 3Com Corporation LIFETIME LIMITED WARRANTY SUPERSTACK® 3 SERVER LOAD BALANCER (3C16120) SUPERSTACK® 3 SERVER LOAD BALANCER PLUS (3C16121) Page Page Page REGULATORY NOTICES