HP SuperStack 3 Load Balancer Appliance guide

Returning Products for Repair

89

Returning Products Before you send a product directly to 3Com for repair, you must first

for Repairobtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense. To obtain an authorization number, call or fax:

Country	Telephone Number	Fax Number

Asia, Pacific Rim	+ 65 543 6500	+ 65 543 6348
Europe, South Africa, and Middle East	+44 (0)1442 435529	+ 44 (0)1442 436722
Central and South America	525 201 0075
Argentina	0810 222 3266
Bolivia	511 241 1691
Brazil	0800 133266 or
	55 11 5643 2700
Caribbean	525 201 0004
Chile	562 240 6200
Colombia	525 201 0004
Ecuador	525 201 0004
Mexico	525 201 0004
Paraguay	525 201 0004
Peru	511 241 1691
Uruguay	525 201 0004
Venezuela	525 201 0004

From the following countries, you may call the toll-free numbers; select option 2 and then option 2:

Austria	0800 297468
Belgium	0800 71429
Denmark	800 17309
Finland	0800 113153
France	0800 917959
Germany	0800 1821502
Hungary	00800 12813
Ireland	1800553117
Israel	1800 9453794
Italy	1678 79489
Netherlands	0800 0227788
Norway	800 11376
Poland	00800 3111206
Portugal	0800 831416
South Africa	0800 995014
Spain	900 983125
Sweden	020 795482
Switzerland	0800 55 3072
U.K.	0800 966197
U.S.A. and Canada	1 800 NET 3Com	1 408 326 7120
	(1 800 638 3266)	(not toll-free)

Enterprise Customers: 1 800 876 3266

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HP SuperStack 3 Load Balancer Appliance manual Country Telephone Number Fax Number

Contents

SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Setting UP for Management Technical Specifications and PIN-OUTS 3Com Knowledgebase Web Services About this Guide Convention Description ConventionsIcon Description Product Related DocumentationRegistration Documentation About this Guide Balancer Feature Server Load Balancer Plus Algorithms Feature Server Load Balancer Plus MemoryServer Load Balancer 12 10/100 LAN Ports Balancer Front View Detail Server Load Power LED Color Indicates Power/Self Test LED10/100BASE-T Port Status LEDs 1000BASE-SX Port Status LEDs Balancer Rear View Detail Power Socket Type 3 Power Module, read the Safety Information section Advanced Redundant Power System outputDocumentation shipped with the power system Disconnecting the power cord Installing the Server Load Installing the Server Load Balancer Server Load Balancer if they have been fitted Rack-mounting Correct Cables ChoosingPlacing Units On Top of Each Other Sequence Power-upPowered-up and ready for operation On powering-up, the Power/Self Test LED lights yellow Problem Suggested Solution Setting UP for Management Address Methods Managing Server Load BalancerAssigning an IP SEC Setting UP for Management Interface Security Warning Window Web Interface pages appears To install the plug-in, complete the following steps After a management session Network Password window appearsInterfacesteps Web interface is made up of three areas Using the Web InterfaceBanner Navigation Tree Device Summary Summary information is displayed in a two tablesSystem Summary Unit Hotspot Port Hotspots Color Action Control Buttons Logical View Button Action Help View Trap Community String field is defaulted to public Setting up SnmpManagement Specifying Load Balancer UpgradingOperating Software Working with the WEB Interface Server Load Balancing Balancing ConfigurationExample Approximately double the performance of Server B Configuring for Non-redundant Server Load Balancing Click Next. The Getting Started Password page appears Configuring Redundant Load Balancing Balancer 1 and is configured for the same serviceRedundant Server Active-Passive Configuring forRedundancy Load Balancer for active-passive redundancy Enter 10.20.30.56 in the Device B IP Address field Load Balancer for active-active redundancy Active-Active Click Next. The Getting Started IP Settings page appears Settings SettingEnter 25 in the Virtual router ID a field Enter 26 in the Virtual router ID B field Configuring Redundant Server Load Balancing Redirection Cache Redirection Configuration Example Defining a Cache ConfigurationSubnet Non-redundant Click Next Click Finish. Your cache subnet has been added Adding a Cache ServicesAssigning Caches to Been created Enter a descriptive name, such as Cache2, in the Name field Steps Weighted Least Weighted Round RobinSupported Algorithms Description Destination Round Robin This sets the number of retries a health check is attempted TimeoutRetries field Balancing Click Finish. Your server subnet has been added Click Next. The Server Subnet Define Subnet page appears Changing Lan Port Roles Adding a Server Highlight Http and click the Next Click Continue with Advanced SettingsEnter a descriptive name, such as Web, in the Name field Server load balancing service To ServiceAssigning Servers Showing Status Enter 8080 in the Server port field Click OK Click Server AssignmentsClick on the cell next to Server A. a pop-up menu appears Group Adding a UserThis user group To add a user group, complete the following steps Click Permissions To assign permissions, complete the following steps Quickest Last Response Supported Algorithms Description Round RobinQuickest Average Response This sets the number of retries in a health check period Mitigation Select the attack filters you wish to enable and click OKFilters Filter Description Select Security User Modifying Admin AccessModifying Monitor Access Configuring for Load Balancing Safety Information Information Important Safety Important Safety Information Sécurité Importante ’information dePersonnel qualifié Hub plus étroites ’information de Sécurité Importante Europe Wichtige Sicherheitsinformat ionen Achtung Faseroptikanschlüsse Optische Sicherheit Appendix a Safety Information Balancer and the Server Load Balancer Plus SpecificationsPIN -OUTS PC-AT Serial Console Port CablePin to RS232 25-pin Pin to 9-pin 3Com ServicesOnline Technical Username anonymous Europe, Middle East Africa Asia, Pacific Rim North America Country Telephone Number Fax Number Appendix C Technical Support Numbers Index Specifications, system 83 summary view Summary view 32 World Wide Web WWW Index Superstack 3 Server Load Balancer 3C16120 Obtaining Warranty Service Warranties Exclusive Other Services Regulatory Notices