OTHER SERVICES
REGISTER ONLINE FOR FREE SERVICE UPGRADE:
OTHER USEFUL WEB SITE SERVICES PROVIDED BY 3COM INCLUDE:
3COM RESERVES THE RIGHT TO MODIFY OR CANCEL THESE SERVICES AT ANY TIME, WITHOUT ADVANCE NOTICE. THESE SERVICES ARE NOT AVAILABLE WHERE PROHIBITED OR RESTRICTED BY LAW. THESE SERVICES APPLY TO THE ORIGINAL CUSTOMER ONLY.
Free Advanced Hardware Replacement for 5 Years from date of purchase. Replacement will be shipped within 5 business days of 3Com receiving the request and is subject to conditions 1.
Free Software Updates will be provided for as long as the original customer owns the product until the product is discontinued by 3Com. All software and firmware upgrades for this product can be downloaded through the 3Com Software Library at http://support.3com.com.
REGISTER ONLINE at http://support.3com.com within 30 days of purchase and qualify for the following discretionary services:
Free "Next Business Day Delivery" Advance Hardware Replacement for the first 12 months, and after that, the level offered will be five business days for years 2, 3, 4 and 5 of the life of the product, subject to conditions 1. To check that your product and location qualify for the next business day advance hardware replacement see http://support.3com.com/registration/docs/hw_repl.html.
FREE telephone technical support for 12 months with
Please refer to the Technical Support appendix in the User Guide for telephone numbers.
Find out more when you register online at: http://support.3com.com
1Shipment of a Replacement Prior to 3Com Receiving the Defective Product only if Customer provides a purchase order number, credit card number, or other method of payment acceptable to 3Com, to be used if 3Com needs to charge Customer for the replacement, as explained below. 3Com will make commercially reasonable efforts to ship the replacement product not later than five (5) business days after receiving the request for a replacement, or deliver the replacement by the next business day if the customer has registered, but may be delayed due to product availability or export or import procedures. Request for next business day replacements must be received by 3:00pm local time to be able to meet shipping deadline. The shipment of a replacement product prior to 3Com receiving the defective product is subject to local legal requirements and may not be available in all locations. When such a replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days after receipt of the replacement, 3Com will charge Customer for the replacement, at list price. Customer must ensure defective product is packaged appropriately for safe shipment and sent prepaid to 3Com. This replacement prior to 3Com receiving the defective product is different from the
2Telephone Technical Support will be provided for 12 months from the date of purchase, on a commercially reasonable efforts basis. Normal business hours may vary by geography, contact your local 3Com office for more information.
■A list of additional documents, release notes and frequently asked questions at: www.3com.com
■Full electronic product support information at: http://knowledgebase.3com.com
■Information about additional maintenance service options at: http:/www.3com.com/products/services/maint_services.html
