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Designjet T120 and T520 ePrinter Series
Models:
T520
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156 pages
36.32 Kb
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Troubleshooting
Specs
Install
Error messages
Return to default calibration
Connecting the printer
Maintenance
Configure network settings
If you still have a problem
Reset firewall settings
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DESIGNJET T120 and T520 ePrinter Series
User’s Guide
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Contents
Designjet T120 and T520 ePrinter Series
Legal notices
Table of contents
Printing
Paper handling
Web-connected printing
Practical printing examples
Troubleshooting paper issues
Accessories
Handling ink cartridges and printhead
Maintaining the printer
Troubleshooting ink cartridge and printhead issues 118
Troubleshooting print-quality issues 106
Troubleshooting data communication issues 120
Troubleshooting general printer issues 128
Printer specifications 139
Front-panel error messages 132 HP Customer Care 134
Glossary 143 Index 146
Viii
Introduction
Using this guide
Safety precautions
Use and maintenance
HP Start-Up Kit
Accessories, support and specifications
Troubleshooting
Glossary
Index
Printer models
Printer’s main features
Front view T520
Printer’s main components
Rear view T120
Rear view T520
Communication ports
Front panel
Home screen dynamic icons
Left and right fixed icons
Printer software
Web Services
HP Designjet ePrint & Share
Turn the printer on and off
Printer’s internal prints
Enww
Connecting the printer
Connect the printer to your network
Choose which connection method to use
Connect a computer to the printer by network Windows
Printer software installation
Select USB Cable
Connect a computer to the printer by USB cable Windows
Connect a computer to the printer by network Mac OS
Uninstall the printer software Windows
Printer sharing considerations
Bonjour connection
Click Continue
TCP/IP connection
Connect a computer to the printer by USB cable Mac OS
Sharing the printer
Uninstall the printer software Mac OS
Setting up the printer
To access alert settings under Windows
Automatic firmware update
Introduction
Turn email notifications on and off
To access alert settings under Mac OS
Set up Web Services
Control access to the Embedded Web Server
Set Windows driver preferences
Personalizing the printer
Change the language of the front-panel display
Access the Embedded Web Server
Change the language of the Embedded Web Server
Change the sleep mode setting
Access the HP Utility
Change the auto-off setting
Change the language of the HP Utility
Configure firewall settings
Configure network settings
Limitations to rules, templates, and services
Reset firewall settings
Create a firewall rule
Change the priority of firewall rules
Change your printer’s email address
Manage ePrinter security
Paper handling
General paper-loading advice
Load a roll onto the spindle
Load a roll into the printer
Load a roll into the printer
Load a single sheet
Unload a roll
Load a single sheet
Use the multi-sheet tray
Unload a single sheet
View information about the paper
Change the drying time
Maintain paper
Turn the automatic cutter on and off
Form feed with or without cutting
Printing
Advanced print settings
Print from a computer using a printer driver
Select print quality
Use the Windows printer driver
Select paper size
Use Windows forms
Use the Mac OS X printer driver
Select margins options
Rescale a print
Print on loaded paper
Print a draft
Use paper economically
High-quality printing
Use ink economically
Color management options
Color management
Printer emulation
Printing in grayscale or black-and-white
Print remotely with HP Designjet ePrint & Share
Web-connected printing
Print from a smartphone or tablet
Print by email
Enww
View and print from the HP Designjet ePrint & Share website
Enww
Create your Online Print History
View and print from other content repositories
Enww
Practical printing examples
Print from Adobe Acrobat
Print from Adobe Acrobat
Enww
Print from Autodesk AutoCAD
Enww
Enww
Using printer emulation T520 only
Print from Adobe Photoshop
Using clip contents by margins
Enww
Print and scale from Microsoft Office
Using PowerPoint
Select File Page Setup Print
Using Project
Enww
Using Excel
Enww
Enww
Handling ink cartridges and printhead
Storage of anonymous usage information
About the ink cartridges
Check ink cartridge status
Replace an ink cartridge
About the printhead
Maintaining the printer
Print Quality Diagnostic Report
Clean the exterior of the printer
Check printer status
Take care of the printer
Clean the printhead from the front panel
Clean the printhead
Corrective actions
Clean the printhead from the HP Utility
Clean the printhead from the Embedded Web Server
Align the printhead
Replace the printhead
Replace the printhead
Enww
Enww
Clean the encoder strip
Return to default calibration
Recalibrating the paper advance procedure
Recalibrate the paper advance
Move or store the printer
Firmware update
Printer maintenance kits
Software update
Accessories
Order ink supplies
How to order supplies and accessories
Order paper
Roll paper
Sheet paper
Order accessories
Introduction to the accessories
Stand
Spindle
Troubleshooting paper issues
Unsuccessful roll load
Paper cannot be loaded successfully
Unsuccessful sheet load
Unsuccessful load from the multi-sheet tray
Paper loading error messages
Transparent or translucent film
Paper type is not in the driver
Photo paper
Bond and coated or technical paper
Printer printed on the wrong paper type
Black ink is easily removed when touched
Paper mismatch
Roll has jammed
Multi-sheet tray has jammed
Enww
Strip stays on the output tray and generates jams
Paper is cut when the print has been completed
Printer displays out of paper when paper is available
Prints do not fall neatly into the bin
Cutter does not cut well
Roll is loose on the spindle
Troubleshooting print-quality issues
Horizontal lines across the image banding
General printing advice
Lines appear stepped or jagged
Lines are too thick, too thin or missing
Lines are discontinuous
Lines print double or in the wrong colors
Line lengths are inaccurate
Lines are blurred
Paper is not flat
Whole image is blurry or grainy
Ink marks on the paper
Print is scuffed or scratched
Horizontal smears on the front of coated paper
Edges of objects are stepped or not sharp
Black ink comes off when you touch the print
Ink marks on the back of the paper
Vertical lines of different colors
Edges of objects are darker than expected
White spots on the print
Colors are inaccurate
Image is incomplete clipped at the bottom
Colors are fading
Image is clipped
Some objects are missing from the printed image
If you still have a problem
Troubleshooting ink cartridge and printhead issues
Ink cartridge status messages
Cannot insert an ink cartridge
Cannot insert the printhead
Troubleshooting data communication issues
Communication failures between computer and printer
Wired network issues
Advanced wireless network troubleshooting
Wireless network issues
Windows
Mac OS
Double-clickServices and Applications, then click Services
Add hardware addresses to a wireless access point WAP
Network configuration
Web Services issues
Network configuration
Troubleshooting general printer issues
Printer does not print
Printer does not start
Printer seems slow
Front panel is frozen
Cannot access the Embedded Web Server
Alerts
Alerts
1Text messages
Front-panel error messages
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HP Customer Care
HP Support Center
Introduction HP Professional Services
HP Start-Up Kit
HP Installation
HP Care Packs and Warranty Extensions
HP Proactive Support
Contact HP Support
Customer Self Repair
Convenient, easy to use
Telephone number
Printer specifications
HP 72 ink supplies
Functional specifications
For a list of supported glossy papers, see Order paper on
Physical specifications
Power specifications
Memory specifications
Ecological specifications Environmental specifications
Acoustic specifications
Bonjour
Glossary
HP RTL
TCP/IP
Index
Order
Sheet paper Load Unload
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