Introduction HP Professional Services, HP Support Center | HP T520

Introduction

HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to- end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.com/go/graphic-arts or call us on the telephone (see Contact HP Support on page 137).

TIP: By taking just a few minutes to register, you can improve your experience with HP and enjoy more efficient support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts to get connected with Designjet updates, including product fixes and enhancements.

HP Professional Services

HP Support Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet printers and solutions.

Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:

●Multimedia tutorials

●Step-by-step how-to guides

●Downloads: the latest printer firmware, drivers, software, etc.

●Technical support: online troubleshooting, customer care contacts and more

●Workflows and detailed advice for completing various printing tasks from particular software applications

●Forums for direct contact with the experts, both HP and your colleagues

●Warranty tracking online, for your peace of mind

●Latest product information: printers, supplies, accessories, software, etc.

●Supplies Center for all you need to know about ink and paper

The HP Support Center can be found at http://www.hp.com/go/T120/support or

http://www.hp.com/go/T520/support.

By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.

HP Start-Up Kit

The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation.

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HP T520 manual Introduction HP Professional Services, HP Support Center, HP Start-Up Kit

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Practical printing examples Paper handlingPrinting Web-connected printing Maintaining the printer AccessoriesTroubleshooting paper issues Handling ink cartridges and printhead Troubleshooting general printer issues 128 Troubleshooting print-quality issues 106Troubleshooting ink cartridge and printhead issues 118 Troubleshooting data communication issues 120 Glossary 143 Index 146 Front-panel error messages 132 HP Customer Care 134Printer specifications 139 Viii Introduction HP Start-Up Kit Safety precautionsUsing this guide Use and maintenance Index TroubleshootingAccessories, support and specifications Glossary Printer models Printer’s main features Front view T520 Printer’s main components Rear view T120 Rear view T520 Communication ports Front panel Home screen dynamic icons Left and right fixed icons Printer software Web Services HP Designjet ePrint & Share Turn the printer on and off Printer’s internal prints Enww Connecting the printer Connect the printer to your network Choose which connection method to use Connect a computer to the printer by network Windows Printer software installation Select USB Cable Connect a computer to the printer by USB cable Windows Bonjour connection Uninstall the printer software WindowsConnect a computer to the printer by network Mac OS Printer sharing considerations Click Continue TCP/IP connection Connect a computer to the printer by USB cable Mac OS Sharing the printer Uninstall the printer software Mac OS Setting up the printer Turn email notifications on and off Automatic firmware updateTo access alert settings under Windows Introduction To access alert settings under Mac OS Set Windows driver preferences Control access to the Embedded Web ServerSet up Web Services Personalizing the printer Change the language of the Embedded Web Server Access the Embedded Web ServerChange the language of the front-panel display Change the language of the HP Utility Access the HP UtilityChange the sleep mode setting Change the auto-off setting Configure firewall settings Configure network settings Change the priority of firewall rules Reset firewall settingsLimitations to rules, templates, and services Create a firewall rule Change your printer’s email address Manage ePrinter security Paper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Load a single sheet Unload a roll Load a single sheet Use the multi-sheet tray Unload a single sheet View information about the paper Turn the automatic cutter on and off Maintain paperChange the drying time Form feed with or without cutting Printing Select print quality Print from a computer using a printer driverAdvanced print settings Use Windows forms Select paper sizeUse the Windows printer driver Use the Mac OS X printer driver Select margins options Print a draft Print on loaded paperRescale a print Use ink economically High-quality printingUse paper economically Printer emulation Color managementColor management options Printing in grayscale or black-and-white Print remotely with HP Designjet ePrint & Share Web-connected printing Print from a smartphone or tablet Print by email Enww View and print from the HP Designjet ePrint & Share website Enww Create your Online Print History View and print from other content repositories Enww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Print from Adobe Photoshop Using clip contents by margins Enww Print and scale from Microsoft Office Using PowerPoint Select File Page Setup Print Using Project Enww Using Excel Enww Enww Handling ink cartridges and printhead Check ink cartridge status About the ink cartridgesStorage of anonymous usage information Replace an ink cartridge About the printhead Maintaining the printer Take care of the printer Clean the exterior of the printerPrint Quality Diagnostic Report Check printer status Corrective actions Clean the printheadClean the printhead from the front panel Align the printhead Clean the printhead from the Embedded Web ServerClean the printhead from the HP Utility Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Recalibrate the paper advance Recalibrating the paper advance procedureReturn to default calibration Move or store the printer Firmware update Printer maintenance kits Software update Accessories Order paper How to order supplies and accessoriesOrder ink supplies Roll paper Sheet paper Spindle Introduction to the accessoriesOrder accessories Stand Troubleshooting paper issues Unsuccessful sheet load Paper cannot be loaded successfullyUnsuccessful roll load Unsuccessful load from the multi-sheet tray Paper loading error messages Bond and coated or technical paper Paper type is not in the driverTransparent or translucent film Photo paper Paper mismatch Black ink is easily removed when touchedPrinter printed on the wrong paper type Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Cutter does not cut well Printer displays out of paper when paper is availablePaper is cut when the print has been completed Prints do not fall neatly into the bin Roll is loose on the spindle Troubleshooting print-quality issues Horizontal lines across the image banding General printing advice Lines appear stepped or jagged Lines are too thick, too thin or missing Lines are discontinuous Lines print double or in the wrong colors Line lengths are inaccurate Lines are blurred Paper is not flat Whole image is blurry or grainy Horizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Ink marks on the back of the paper Black ink comes off when you touch the printEdges of objects are stepped or not sharp Colors are inaccurate Edges of objects are darker than expectedVertical lines of different colors White spots on the print Image is clipped Colors are fadingImage is incomplete clipped at the bottom Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert the printhead Cannot insert an ink cartridgeInk cartridge status messages Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Windows Wireless network issuesAdvanced wireless network troubleshooting Mac OS Double-clickServices and Applications, then click Services Add hardware addresses to a wireless access point WAP Network configuration Web Services issues Network configuration Troubleshooting general printer issues Printer seems slow Printer does not startPrinter does not print Alerts Cannot access the Embedded Web ServerFront panel is frozen Alerts 1Text messages Front-panel error messages 133 HP Customer Care HP Start-Up Kit Introduction HP Professional ServicesHP Support Center HP Proactive Support HP Care Packs and Warranty ExtensionsHP Installation Convenient, easy to use Customer Self RepairContact HP Support Telephone number Printer specifications HP 72 ink supplies Functional specifications For a list of supported glossy papers, see Order paper on Physical specifications Acoustic specifications Memory specificationsPower specifications Ecological specifications Environmental specifications Bonjour Glossary HP RTL TCP/IP Index Order Sheet paper Load Unload