Troubleshooting general printer issues | HP T520 instruction

16Troubleshooting general printer issues

●The printer does not start

●The printer does not print

●The printer seems slow

●The front panel is frozen

●Cannot access the Embedded Web Server

●Alerts

128 Chapter 16 Troubleshooting general printer issues

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HP T520 manual Troubleshooting general printer issues

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Paper handling PrintingWeb-connected printing Practical printing examples Accessories Troubleshooting paper issuesHandling ink cartridges and printhead Maintaining the printer Troubleshooting print-quality issues 106 Troubleshooting ink cartridge and printhead issues 118Troubleshooting data communication issues 120 Troubleshooting general printer issues 128 Printer specifications 139 Front-panel error messages 132 HP Customer Care 134Glossary 143 Index 146 Viii Introduction Safety precautions Using this guideUse and maintenance HP Start-Up Kit Troubleshooting Accessories, support and specificationsGlossary Index Printer’s main features Printer models Printer’s main components Front view T520 Rear view T520 Rear view T120 Front panel Communication ports Left and right fixed icons Home screen dynamic icons Web Services Printer software Turn the printer on and off HP Designjet ePrint & Share Printer’s internal prints Enww Connecting the printer Choose which connection method to use Connect the printer to your network Printer software installation Connect a computer to the printer by network Windows Connect a computer to the printer by USB cable Windows Select USB Cable Uninstall the printer software Windows Connect a computer to the printer by network Mac OSPrinter sharing considerations Bonjour connection TCP/IP connection Click Continue Connect a computer to the printer by USB cable Mac OS Uninstall the printer software Mac OS Sharing the printer Setting up the printer Automatic firmware update To access alert settings under WindowsIntroduction Turn email notifications on and off To access alert settings under Mac OS Set up Web Services Control access to the Embedded Web ServerSet Windows driver preferences Personalizing the printer Change the language of the front-panel display Access the Embedded Web ServerChange the language of the Embedded Web Server Access the HP Utility Change the sleep mode settingChange the auto-off setting Change the language of the HP Utility Configure network settings Configure firewall settings Reset firewall settings Limitations to rules, templates, and servicesCreate a firewall rule Change the priority of firewall rules Manage ePrinter security Change your printer’s email address Paper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Unload a roll Load a single sheet Load a single sheet Unload a single sheet Use the multi-sheet tray View information about the paper Change the drying time Maintain paperTurn the automatic cutter on and off Form feed with or without cutting Printing Advanced print settings Print from a computer using a printer driverSelect print quality Use the Windows printer driver Select paper sizeUse Windows forms Select margins options Use the Mac OS X printer driver Rescale a print Print on loaded paperPrint a draft Use paper economically High-quality printingUse ink economically Color management options Color managementPrinter emulation Printing in grayscale or black-and-white Web-connected printing Print remotely with HP Designjet ePrint & Share Print by email Print from a smartphone or tablet Enww View and print from the HP Designjet ePrint & Share website Enww View and print from other content repositories Create your Online Print History Enww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Using clip contents by margins Print from Adobe Photoshop Enww Print and scale from Microsoft Office Using PowerPoint Using Project Select File Page Setup Print Enww Using Excel Enww Enww Handling ink cartridges and printhead Storage of anonymous usage information About the ink cartridgesCheck ink cartridge status Replace an ink cartridge About the printhead Maintaining the printer Clean the exterior of the printer Print Quality Diagnostic ReportCheck printer status Take care of the printer Clean the printhead from the front panel Clean the printheadCorrective actions Clean the printhead from the HP Utility Clean the printhead from the Embedded Web ServerAlign the printhead Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Return to default calibration Recalibrating the paper advance procedureRecalibrate the paper advance Firmware update Move or store the printer Software update Printer maintenance kits Accessories Order ink supplies How to order supplies and accessoriesOrder paper Roll paper Sheet paper Introduction to the accessories Order accessoriesStand Spindle Troubleshooting paper issues Unsuccessful roll load Paper cannot be loaded successfullyUnsuccessful sheet load Paper loading error messages Unsuccessful load from the multi-sheet tray Paper type is not in the driver Transparent or translucent filmPhoto paper Bond and coated or technical paper Printer printed on the wrong paper type Black ink is easily removed when touchedPaper mismatch Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Printer displays out of paper when paper is available Paper is cut when the print has been completedPrints do not fall neatly into the bin Cutter does not cut well Roll is loose on the spindle Troubleshooting print-quality issues General printing advice Horizontal lines across the image banding Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate Whole image is blurry or grainy Paper is not flat Ink marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printInk marks on the back of the paper Edges of objects are darker than expected Vertical lines of different colorsWhite spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Colors are fadingImage is clipped Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert the printhead Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Advanced wireless network troubleshooting Wireless network issuesWindows Mac OS Add hardware addresses to a wireless access point WAP Double-clickServices and Applications, then click Services Web Services issues Network configuration Network configuration Troubleshooting general printer issues Printer does not print Printer does not startPrinter seems slow Front panel is frozen Cannot access the Embedded Web ServerAlerts Alerts Front-panel error messages 1Text messages 133 HP Customer Care HP Support Center Introduction HP Professional ServicesHP Start-Up Kit HP Installation HP Care Packs and Warranty ExtensionsHP Proactive Support Contact HP Support Customer Self RepairConvenient, easy to use Telephone number Printer specifications Functional specifications HP 72 ink supplies Physical specifications For a list of supported glossy papers, see Order paper on Memory specifications Power specificationsEcological specifications Environmental specifications Acoustic specifications Glossary Bonjour HP RTL TCP/IP Index Order Sheet paper Load Unload