| The roll is loose on the spindle ............................................................................................... | 105 |
13 | Troubleshooting | 106 |
| General printing advice ........................................................................................................ | 107 |
| Horizontal lines across the image (banding) ............................................................................ | 107 |
| Lines are too thick, too thin or missing .................................................................................... | 108 |
| Lines appear stepped or jagged ............................................................................................ | 108 |
| Lines print double or in the wrong colors ................................................................................. | 109 |
| Lines are discontinuous ......................................................................................................... | 109 |
| Lines are blurred .................................................................................................................. | 110 |
| Line lengths are inaccurate .................................................................................................... | 110 |
| The whole image is blurry or grainy ....................................................................................... | 111 |
| The paper is not flat ............................................................................................................. | 111 |
| The print is scuffed or scratched ............................................................................................. | 112 |
| Ink marks on the paper ......................................................................................................... | 112 |
| Black ink comes off when you touch the print ........................................................................... | 113 |
| Edges of objects are stepped or not sharp ............................................................................... | 113 |
| Edges of objects are darker than expected .............................................................................. | 114 |
| Vertical lines of different colors .............................................................................................. | 114 |
| White spots on the print ........................................................................................................ | 114 |
| Colors are inaccurate ........................................................................................................... | 114 |
| Colors are fading ................................................................................................................. | 115 |
| The image is incomplete (clipped at the bottom) ....................................................................... | 115 |
| The image is clipped ............................................................................................................ | 115 |
| Some objects are missing from the printed image ..................................................................... | 116 |
| A PDF file is clipped or objects are missing ............................................................................. | 117 |
| If you still have a problem ..................................................................................................... | 117 |
14 | Troubleshooting ink cartridge and printhead issues .................................................... | 118 |
| Cannot insert an ink cartridge ............................................................................................... | 119 |
| Ink cartridge status messages ................................................................................................. | 119 |
| Cannot insert the printhead ................................................................................................... | 119 |
15 | Troubleshooting data communication issues ............................................................... | 120 |
| Communication failures between computer and printer ............................................................. | 121 |
| Wired network issues ........................................................................................................... | 122 |
| Wireless network issues ........................................................................................................ | 123 |
| Web Services issues ............................................................................................................. | 126 |
| The network configuration page ............................................................................................. | 126 |
16 | Troubleshooting general printer issues ........................................................................ | 128 |
| The printer does not start ....................................................................................................... | 129 |
| The printer does not print ...................................................................................................... | 129 |
vi |
| ENWW |