Multi-sheet tray has jammed | HP T520 guide

CAUTION: Do not move the paper sideways, as it could damage the printer.

4.Close the top cover.

5.Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly.

6.Reload the roll, or load a new sheet; see Paper handling on page 31.

NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see The multi-sheet tray has jammed on page 101).

The multi-sheet tray has jammed

If the paper in the multi-sheet tray has jammed, proceed as follows:

1.Remove as much paper as you can from the multi-sheet tray.

2.Push down the multi-sheet tray extensions, which will make the tray easier to handle.

ENWW	The multi-sheet tray has jammed 101

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HP T520 manual Multi-sheet tray has jammed

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Printing Paper handlingWeb-connected printing Practical printing examples Troubleshooting paper issues AccessoriesHandling ink cartridges and printhead Maintaining the printer Troubleshooting ink cartridge and printhead issues 118 Troubleshooting print-quality issues 106Troubleshooting data communication issues 120 Troubleshooting general printer issues 128 Printer specifications 139 Front-panel error messages 132 HP Customer Care 134Glossary 143 Index 146 Viii Introduction Using this guide Safety precautionsUse and maintenance HP Start-Up Kit Accessories, support and specifications TroubleshootingGlossary Index Printer models Printer’s main features Front view T520 Printer’s main components Rear view T120 Rear view T520 Communication ports Front panel Home screen dynamic icons Left and right fixed icons Printer software Web Services HP Designjet ePrint & Share Turn the printer on and off Printer’s internal prints Enww Connecting the printer Connect the printer to your network Choose which connection method to use Connect a computer to the printer by network Windows Printer software installation Select USB Cable Connect a computer to the printer by USB cable Windows Connect a computer to the printer by network Mac OS Uninstall the printer software WindowsPrinter sharing considerations Bonjour connection Click Continue TCP/IP connection Connect a computer to the printer by USB cable Mac OS Sharing the printer Uninstall the printer software Mac OS Setting up the printer To access alert settings under Windows Automatic firmware updateIntroduction Turn email notifications on and off To access alert settings under Mac OS Set up Web Services Control access to the Embedded Web ServerSet Windows driver preferences Personalizing the printer Change the language of the front-panel display Access the Embedded Web ServerChange the language of the Embedded Web Server Change the sleep mode setting Access the HP UtilityChange the auto-off setting Change the language of the HP Utility Configure firewall settings Configure network settings Limitations to rules, templates, and services Reset firewall settingsCreate a firewall rule Change the priority of firewall rules Change your printer’s email address Manage ePrinter security Paper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Load a single sheet Unload a roll Load a single sheet Use the multi-sheet tray Unload a single sheet View information about the paper Change the drying time Maintain paperTurn the automatic cutter on and off Form feed with or without cutting Printing Advanced print settings Print from a computer using a printer driverSelect print quality Use the Windows printer driver Select paper sizeUse Windows forms Use the Mac OS X printer driver Select margins options Rescale a print Print on loaded paperPrint a draft Use paper economically High-quality printingUse ink economically Color management options Color managementPrinter emulation Printing in grayscale or black-and-white Print remotely with HP Designjet ePrint & Share Web-connected printing Print from a smartphone or tablet Print by email Enww View and print from the HP Designjet ePrint & Share website Enww Create your Online Print History View and print from other content repositories Enww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Print from Adobe Photoshop Using clip contents by margins Enww Print and scale from Microsoft Office Using PowerPoint Select File Page Setup Print Using Project Enww Using Excel Enww Enww Handling ink cartridges and printhead Storage of anonymous usage information About the ink cartridgesCheck ink cartridge status Replace an ink cartridge About the printhead Maintaining the printer Print Quality Diagnostic Report Clean the exterior of the printerCheck printer status Take care of the printer Clean the printhead from the front panel Clean the printheadCorrective actions Clean the printhead from the HP Utility Clean the printhead from the Embedded Web ServerAlign the printhead Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Return to default calibration Recalibrating the paper advance procedureRecalibrate the paper advance Move or store the printer Firmware update Printer maintenance kits Software update Accessories Order ink supplies How to order supplies and accessoriesOrder paper Roll paper Sheet paper Order accessories Introduction to the accessoriesStand Spindle Troubleshooting paper issues Unsuccessful roll load Paper cannot be loaded successfullyUnsuccessful sheet load Unsuccessful load from the multi-sheet tray Paper loading error messages Transparent or translucent film Paper type is not in the driverPhoto paper Bond and coated or technical paper Printer printed on the wrong paper type Black ink is easily removed when touchedPaper mismatch Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Paper is cut when the print has been completed Printer displays out of paper when paper is availablePrints do not fall neatly into the bin Cutter does not cut well Roll is loose on the spindle Troubleshooting print-quality issues Horizontal lines across the image banding General printing advice Lines appear stepped or jagged Lines are too thick, too thin or missing Lines are discontinuous Lines print double or in the wrong colors Line lengths are inaccurate Lines are blurred Paper is not flat Whole image is blurry or grainy Ink marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printInk marks on the back of the paper Vertical lines of different colors Edges of objects are darker than expectedWhite spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Colors are fadingImage is clipped Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert the printhead Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Advanced wireless network troubleshooting Wireless network issuesWindows Mac OS Double-clickServices and Applications, then click Services Add hardware addresses to a wireless access point WAP Network configuration Web Services issues Network configuration Troubleshooting general printer issues Printer does not print Printer does not startPrinter seems slow Front panel is frozen Cannot access the Embedded Web ServerAlerts Alerts 1Text messages Front-panel error messages 133 HP Customer Care HP Support Center Introduction HP Professional ServicesHP Start-Up Kit HP Installation HP Care Packs and Warranty ExtensionsHP Proactive Support Contact HP Support Customer Self RepairConvenient, easy to use Telephone number Printer specifications HP 72 ink supplies Functional specifications For a list of supported glossy papers, see Order paper on Physical specifications Power specifications Memory specificationsEcological specifications Environmental specifications Acoustic specifications Bonjour Glossary HP RTL TCP/IP Index Order Sheet paper Load Unload