Front-panel message

Suggested action

 

 

 

 

Paper load failed. Paper width is smaller

Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.

than the minimum size supported by the

 

 

 

selected paper source.

 

 

 

 

 

Sheet too big

During the load process the printer has detected that the sheet of paper is either

 

too wide or too long to be loaded correctly. Press

to stop the load process. See

 

Functional specifications on page 140.

 

 

 

 

Sheet too small

During the load process the printer detected that the sheet of paper is too narrow

 

or too short to be loaded in the printer. Press

to stop the load process. See

 

Functional specifications on page 140.

 

 

 

 

 

 

The paper type is not in the driver

To work with a paper not in the driver, you can use your paper as one of the presets already in the driver, however, you must identify whether your paper is transparent or translucent, photo or bond, coated or technical.

NOTE: For glossy paper, it is important to select a glossy paper type, as the printer adjusts its use of ink for glossy paper.

Transparent or translucent film

If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film.

If your paper is a translucent paper or film (for example, technical paper), select paper type Film > Matte film.

Photo paper

If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster finishes, select paper type Photo Semi-gloss/Satin Paper.

To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin Photo Paper, depending on the finish.

Bond and coated or technical paper

Your paper type selection for generic paper depends on the paper’s ink absorption capacity.

●For natural tracing papers, select paper type Natural Tracing Paper < 65 g/m2 or Natural Tracing Paper > 65 g/m2, depending on the weight of the paper.

●For thin papers (< 90 g/m2) or uncoated papers (for example plain paper or bright white paper), select paper type Bond and Coated Paper > Plain Paper. You can also select Recycled Bond Paper.

98

Chapter 12 Troubleshooting paper issues

ENWW