Troubleshooting data communication issues | HP T520 specs

15Troubleshooting data communication issues

●Communication failures between computer and printer

●Wired network issues

●Wireless network issues

●Web Services issues

●The network configuration page

120 Chapter 15 Troubleshooting data communication issues

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HP T520 manual Troubleshooting data communication issues

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Paper handling PrintingWeb-connected printing Practical printing examples Accessories Troubleshooting paper issuesHandling ink cartridges and printhead Maintaining the printer Troubleshooting print-quality issues 106 Troubleshooting ink cartridge and printhead issues 118Troubleshooting data communication issues 120 Troubleshooting general printer issues 128 Glossary 143 Index 146 Front-panel error messages 132 HP Customer Care 134Printer specifications 139 Viii Introduction Safety precautions Using this guideUse and maintenance HP Start-Up Kit Troubleshooting Accessories, support and specificationsGlossary Index Printer’s main features Printer models Printer’s main components Front view T520 Rear view T520 Rear view T120 Front panel Communication ports Left and right fixed icons Home screen dynamic icons Web Services Printer software Turn the printer on and off HP Designjet ePrint & Share Printer’s internal prints Enww Connecting the printer Choose which connection method to use Connect the printer to your network Printer software installation Connect a computer to the printer by network Windows Connect a computer to the printer by USB cable Windows Select USB Cable Uninstall the printer software Windows Connect a computer to the printer by network Mac OSPrinter sharing considerations Bonjour connection TCP/IP connection Click Continue Connect a computer to the printer by USB cable Mac OS Uninstall the printer software Mac OS Sharing the printer Setting up the printer Automatic firmware update To access alert settings under WindowsIntroduction Turn email notifications on and off To access alert settings under Mac OS Set Windows driver preferences Control access to the Embedded Web ServerSet up Web Services Personalizing the printer Change the language of the Embedded Web Server Access the Embedded Web ServerChange the language of the front-panel display Access the HP Utility Change the sleep mode settingChange the auto-off setting Change the language of the HP Utility Configure network settings Configure firewall settings Reset firewall settings Limitations to rules, templates, and servicesCreate a firewall rule Change the priority of firewall rules Manage ePrinter security Change your printer’s email address Paper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Unload a roll Load a single sheet Load a single sheet Unload a single sheet Use the multi-sheet tray View information about the paper Turn the automatic cutter on and off Maintain paperChange the drying time Form feed with or without cutting Printing Select print quality Print from a computer using a printer driverAdvanced print settings Use Windows forms Select paper sizeUse the Windows printer driver Select margins options Use the Mac OS X printer driver Print a draft Print on loaded paperRescale a print Use ink economically High-quality printingUse paper economically Printer emulation Color managementColor management options Printing in grayscale or black-and-white Web-connected printing Print remotely with HP Designjet ePrint & Share Print by email Print from a smartphone or tablet Enww View and print from the HP Designjet ePrint & Share website Enww View and print from other content repositories Create your Online Print History Enww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Using clip contents by margins Print from Adobe Photoshop Enww Print and scale from Microsoft Office Using PowerPoint Using Project Select File Page Setup Print Enww Using Excel Enww Enww Handling ink cartridges and printhead Check ink cartridge status About the ink cartridgesStorage of anonymous usage information Replace an ink cartridge About the printhead Maintaining the printer Clean the exterior of the printer Print Quality Diagnostic ReportCheck printer status Take care of the printer Corrective actions Clean the printheadClean the printhead from the front panel Align the printhead Clean the printhead from the Embedded Web ServerClean the printhead from the HP Utility Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Recalibrate the paper advance Recalibrating the paper advance procedureReturn to default calibration Firmware update Move or store the printer Software update Printer maintenance kits Accessories Order paper How to order supplies and accessoriesOrder ink supplies Roll paper Sheet paper Introduction to the accessories Order accessoriesStand Spindle Troubleshooting paper issues Unsuccessful sheet load Paper cannot be loaded successfullyUnsuccessful roll load Paper loading error messages Unsuccessful load from the multi-sheet tray Paper type is not in the driver Transparent or translucent filmPhoto paper Bond and coated or technical paper Paper mismatch Black ink is easily removed when touchedPrinter printed on the wrong paper type Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Printer displays out of paper when paper is available Paper is cut when the print has been completedPrints do not fall neatly into the bin Cutter does not cut well Roll is loose on the spindle Troubleshooting print-quality issues General printing advice Horizontal lines across the image banding Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate Whole image is blurry or grainy Paper is not flat Horizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Ink marks on the back of the paper Black ink comes off when you touch the printEdges of objects are stepped or not sharp Edges of objects are darker than expected Vertical lines of different colorsWhite spots on the print Colors are inaccurate Image is clipped Colors are fadingImage is incomplete clipped at the bottom Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert the printhead Cannot insert an ink cartridgeInk cartridge status messages Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Windows Wireless network issuesAdvanced wireless network troubleshooting Mac OS Add hardware addresses to a wireless access point WAP Double-clickServices and Applications, then click Services Web Services issues Network configuration Network configuration Troubleshooting general printer issues Printer seems slow Printer does not startPrinter does not print Alerts Cannot access the Embedded Web ServerFront panel is frozen Alerts Front-panel error messages 1Text messages 133 HP Customer Care HP Start-Up Kit Introduction HP Professional ServicesHP Support Center HP Proactive Support HP Care Packs and Warranty ExtensionsHP Installation Convenient, easy to use Customer Self RepairContact HP Support Telephone number Printer specifications Functional specifications HP 72 ink supplies Physical specifications For a list of supported glossy papers, see Order paper on Memory specifications Power specificationsEcological specifications Environmental specifications Acoustic specifications Glossary Bonjour HP RTL TCP/IP Index Order Sheet paper Load Unload