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HP WP36/50 1. General Guide, READY, Table, Symptom, ATTENTION, Check Items, Corrective Action

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Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer.

This chapter explains the following topics:

•General Guide

•Print Quality Problems

•Indicators and Messages

•Correcting a Paper Jam

1. General Guide

If some kind of problem should occur, check the following before concluding the printer is broken;

Symptom	Check Items			Corrective Action

The printer will not	Check the	READY	Off	Look through the items below and check anything that
print from the	indicator.			seems appropriate.
computer.
computer.			Flashing	An error has occurred. Check the message display, and
			Flashing	An error has occurred. Check the message display, and
				then take measures seeing Indicators and Messages on
				page 4-4.

			Lit	See the appropriate item below.

	Check the ! ATTENTION		Flashing	See Indicators on page 4-4.
	indicator.
	indicator.		Lit
			Lit

A maintenance message appears in the message display.

See Maintenance Messages on page 4-4.

	Print quality is not good.		See Print Quality Problems on page 4-2.

	Paper is jammed.		See Correcting a Paper Jam on page 4-8.

	Nothing lights on the	Check that the power cord is properly	Turn off the printer’s power, plug in the power cord
	operator panel even	plugged into the power outlet.	securely, and try turning on the printer’s power again.
	when power is turned
	when power is turned	Check that the main switch is really in the ON ( ❘ ) position.
	on and the fan makes no
	noise.

	The printer prints a	Check the interface cable.	Connect both ends of the interface cable securely. Try
	status page, but data		replacing the printer cable. For details on the parallel
	from the computer is		interface for this printer, see Appendix B Host
	not being printed		Computer Interface.
	normally.
	normally.	Check program files and application	Try printing another file or using another print
		Check program files and application	Try printing another file or using another print
		software.	command. If the problem occurs only with a specific file
			or application, check the printer settings for that
			application.

Table 4-1

If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer.

4-1

Contents

English Version WARNING: CAUTION: Symbols Caution Notice on Software IBM program license agreement 1. License 2. Limited Warranty 3. Limitation of Remedies 4. General Page Contents Introduction IMPORTANT! PLEASE READ FIRST Chapter 1 Names of Parts Chapter 2 Handling Paper Appendix B Host Computer Interface Appendix C Specifications Glossary Glossary-1 Index 1. For More Information 2. Guide to the Operation Guide Page ■Environment ■Power Supply/Grounding the Printer ■Handling of Plastic Bags ■Cautions when Using the Printer ■Cautions for Toner Handling Page Chapter 1 Names of Parts 1. General Guidelines 1.2 Paper Specifications 1.1 Paper Availability 1.3 Selecting the Right Paper Moisture Content Paper Grain Other Paper Properties Porosity: Stiffness: 2. Special Paper 2.1 Transparency (Overhead Projection Film) 2.2 Adhesive-BackedLabels 3. Paper Type 4. How to Load Paper 4.1 Loading Paper into the Paper Cassette 4.2Loading Paper into the MP (Multi- Purpose) Tray 4.3 Setting Envelopes 1. Understanding the Operator Panel 1.1 Operation Indicators 1.2 Message Display 1.3 Interface Indicator 1.4 Paper Size Indicator 1.5 Paper Type Indicator 1.6 Keys 2. Using the Operator Panel 2.1 Menu Selection System Continued Page Page Page Page 2.2 Using the Menu Selection System 2.2.1 Printing the Menu Map 2.2.2 Printing Status Page 2.2.3 e-MPS Job Storage Virtual Mailbox Using Quick Copy Printing Additional Copies using Quick Copy Deleting a Quick Copy Job Using Proof-and-Hold Printing Remaining Copies of a Proof and Hold Job Printing a Private Print/Job Retention Releasing a Private/Stored Job Deleting a Private/Stored Job Page PERMANENT CODE JOB LIST Retrieving Jobs from Virtual Mailbox (VMB) Printing a List of VMB VIRTUAL MAIL BOX LIST Changing e-MPSConfiguration Changing the Maximum Number of Quick Copy/Proof-and-Hold Jobs Maximum Space Assigned to Temporary Code Jobs EN TER Maximum Space Assigned to Permanent Code Jobs Maximum Space Assigned to Virtual Mailboxes (VMB) 2.2.4 Changing the Interface Parameters Changing Network Interface Parameters Printing a Network Interface Status Page 2.2.5 Changing the Emulation KPDL (AUTO) Emulation Auto Printing of KPDL Error 2.2.6 Setting the Default Font Letter Changing Type for Courier/Letter Gothic Changing the Font Size Setting the Character Pitch for Courier/Letter Gothic Setting the character code set 2.2.7 Using Page Set Menus Selecting the Reduced Print Source size indicator Target size indicator Selecting the Printing Orientation Page Protect Mode Linefeed (LF) Action Carriage-Return(CR) Action Wide A4 2.2.8 Setting the Print Quality 2.2.9 Operating an Option Hard Disk Writing Data Deleting Data Printing a List of Data Names PARTITION LIST 2.2.10 Operating the RAM Disk Page 2.2.11 Operating a Memory Card Reading Font Data Formatting Page 2.2.12 Paper Handling Setting the MP Tray Type Cassette Paper Size Display Paper Size Unit Selection metric Inch Setting the Cassette Paper Type Selecting the Paper Source Setting Duplex Printing Binding Setups Selecting the Output Device Adjusting the Stitch Positions Overriding A4 and Letter Size Difference Customizing Paper Type Setting the Paper Weight Setting the Duplex Path Resetting the Type Adjust 2.2.13 Other Modes Message Language Selection Automatic Form Feed Timeout Setting Sleep Timer Setting Turning Off the Sleep Timer Received Data Dumping Printer Resetting Resource Protection Alarm (Buzzer) Setting Auto Continue Setting Setting the Auto Continue Recovery Time Finishing Duplex Printing Error Detection Setting Staple Error Detection Setting Punch Error Detection Setting Service Menu Printing the Service Status Page Page 1. General Guide 2. Print Quality Problems Chapter 4 Troubleshooting Check the EcoPrint setting MENU Check the print density Check the charger unit installation 3. Indicators and Messages 3.1 Indicators 3.2 Maintenance Messages Page CHAPTER 4 TROUBLESHOOTING 3.3 Error Messages correct reading of the memory card >Page protect select Auto 4. Correcting a Paper Jam 4.1 Jam in Paper Cassette 4.3 Jam inside the MP transport 4.2 Jam at the MP Tray Page 4.4 Jam in Left Cover 4.5 Jam in Left Cover 4.6 Paper Jam at the Option Document Finisher 1. Toner Container Replacement 1.1 Toner Container Replacement Interval 1.2 Replenishing Toner Chapter 5 Maintenance Page Page List of Fonts Chapter 6 Fonts Page Page 1. Available Options PF-70Paper Feeder PF-75Paper Feeder IB-20/21E/22Network Interface Card IB-20/IB-21E/IB-22Network Interface Cards Network interface card 2. Installing Option Units 2.1 PF-70/75Paper Feeders 2.3 Network Interface 2.2 DF-71/73/75Document Finishers 2.4 Hard Disk 2.5 Memory Card 3. Removing the Main Circuit Board 3.1Notes on Handling the Main Circuit Board and DIMM 3.2Removing the Main Circuit Board from the Printer 4.Installing DIMMs 4.1 Removing DIMM 4.2 Testing the Expansion Memory 1. Parallel Interface 1.1Parallel Interface Communication Modes 1.2 Interface Signals 2. USB Interface 2.1 Specifications 2.2 Interface Signals 3. Serial Interface (Option) 3.1 RS-232CInterface 4. RS-232CProtocol 4.1 PRESCRIBE FRPO D0 command 5. RS-232CCable Connection 5.1 Obtain a Suitable RS-232CCable 5.2 Connecting the Printer to the Computer 5.3 Setting the RS-232CParameters Port Settings Figure B-4 ■DOS Specifications APPENDIX C SPECIFICATIONS Table C-1(Continued) Glossary-1 Glossary-2 Index-1 Index-2