Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer.

This chapter explains the following topics:

General Guide

Print Quality Problems

Indicators and Messages

Correcting a Paper Jam

1. General Guide

If some kind of problem should occur, check the following before concluding the printer is broken;

Symptom

Check Items

 

 

Corrective Action

 

 

 

 

 

The printer will not

Check the

READY

Off

Look through the items below and check anything that

print from the

indicator.

 

 

seems appropriate.

computer.

 

 

 

 

 

 

Flashing

An error has occurred. Check the message display, and

 

 

 

 

 

 

 

then take measures seeing Indicators and Messages on

 

 

 

 

page 4-4.

 

 

 

 

 

 

 

 

Lit

See the appropriate item below.

 

 

 

 

 

Check the ! ATTENTION

Flashing

See Indicators on page 4-4.

 

indicator.

 

 

 

 

 

Lit

 

 

 

 

 

A maintenance message appears in the message display.

See Maintenance Messages on page 4-4.

Print quality is not good.

 

See Print Quality Problems on page 4-2.

 

 

 

Paper is jammed.

 

See Correcting a Paper Jam on page 4-8.

 

 

 

Nothing lights on the

Check that the power cord is properly

Turn off the printer’s power, plug in the power cord

operator panel even

plugged into the power outlet.

securely, and try turning on the printer’s power again.

when power is turned

 

 

Check that the main switch is really in the ON ( ) position.

on and the fan makes no

noise.

 

 

 

 

 

The printer prints a

Check the interface cable.

Connect both ends of the interface cable securely. Try

status page, but data

 

replacing the printer cable. For details on the parallel

from the computer is

 

interface for this printer, see Appendix B Host

not being printed

 

Computer Interface.

normally.

 

 

Check program files and application

Try printing another file or using another print

 

 

software.

command. If the problem occurs only with a specific file

 

 

or application, check the printer settings for that

 

 

application.

Table 4-1

If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer.

4-1

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HP WP36/50 manual Troubleshooting, General Guide, Symptom Check Items Corrective Action

WP36/50 specifications

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