Chapter 4 Troubleshooting

Printed Results

 

 

Corrective Action

 

 

 

 

 

 

 

Faint or blurred printing

 

 

Check the EcoPrint setting.

 

 

 

 

 

 

When this setting is On, switch it to Off on the operator panel. (See

 

 

 

 

 

 

Setting the Print Quality on page 3-31.)

Check the operator panel.

•IftheToner low messageisdisplayedandthe! ATTENTIONindicatoris flashing,installanewtonerkit.SeeToner Container Replacement on page 5-1.

•Set the print density from the operator panel to a higher level than the current setting. See Adjusting the Print Density on page 3-32.

•Make sure the paper type setting is correct. See Paper Type on page 2-5.

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out a few times. See Toner Container Replacement on page 5-1.

Grey background.

Refresh drum.

 

 

 

 

 

See the following procedures in the operator panel and try cleaning

 

 

 

the drum surface using the printer's built-in cleaning system.

 

 

 

 

 

 

1.

Press the MENU key, and then press the

or

key to display >Others.

 

 

 

2.

Pressthe

key, and then press the or

keyto display >Service >.

 

 

 

3.

Press the

key, and then press the

or

key to display >>Drum.

 

 

 

 

And then press the ENTER key twice.

 

 

4.The message display shows Please wait, and then the drum starts turning and stops after approx.3 minutes. The printer reverts to Ready.

Check the operator panel.

If the Toner low message is displayed and the ATTENTION indicator is flashing, install a new toner kit. See Toner Container Replacement on page 5-1.

Check the print density.

Display the print density menu from the operator panel and select a lighter density setting. See Adjusting the Print Density on page 3-32.

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out a few times. See Toner Container Replacement on page 5-1.

Check the charger unit installation.

Open the printer front cover and check that the main charger unit is correctly installed and seated as far as it will go. See Toner Container Replacement on page 5-1.

Dirt on the top edge or back of the paper

Check the paper ramp.

 

 

 

Open the printer left cover and check for toner on the paper ramp.

 

 

 

Clean the paper ramp using a soft, dry, lint-free cloth. See Toner

 

 

 

 

 

 

Container Replacement on page 5-1.

Check the transfer roller.

Open the printer left cover 1 and check the transfer roller.

If the transfer roller is dirty with toner, try printing several pages.

 

Transfer Roller

Characters out of position.

Check the file or program.

 

Check whether the problem is being caused by a PRESCRIBE

 

command error. If the problem occurs only with a specific file or

 

program, the most likely cause is an error in a parameter to a

 

command or command syntax.

4-3Table 4-2 (Continued)