Chapter 4 Troubleshooting

Message

Corrective Action

 

 

 

 

 

 

 

 

 

 

 

Close left

Close the printer left cover. If left cover of the option paper feeder is open, 2 or 3 is displayed.

cover 1 (-3)

 

 

 

 

 

 

 

Close reverse

Close the reverse adapter cover of the option document finisher.

 

 

 

 

 

adapter

 

 

 

 

 

 

 

Duplex disabled

Duplex printing cannot be performed due to paper size or type. Press the GO key and the printer

Press GO

will print on one side only.

 

 

 

 

 

Finisher tray 1(2)

The finisher tray is full. When removing the paper, printing will be resumed, “1” indicates the

paper full

upper tray, while “2” indicates the lower tray.

 

 

 

 

 

Finisher

The option document finisher is not installed correctly. Install it correctly.

path error

 

 

 

 

 

 

 

Incorrect slot

The hard disk or the network interface card has been installed in the wrong slot. Turn off the

Please reinstall

printer and reinstalled in the correct slot.

 

 

 

 

 

Install MK

The maintenance kit (MK-702 for FS-9120DN, MK-703 for FS-9520DN) needs to be replaced.

 

Replace the maintenance kit since the total number of printed pages has reached 500,000. Call for

 

service. The maintenance kit includes a drum unit, developer unit and so on.

 

 

 

 

 

 

Load Cassette 1(to4)

There is data for printing that matches with a paper cassette setting (paper size, paper type), but

(paper size)/(paper type)*

there is no paper in the paper cassette.

 

 

 

 

 

 

Set paper into the paper source as displayed on the operator panel, and press the GO key to restart

 

printing. However, the paper source numbers (3 to 4) are only displayed when there is an option

 

paper feeder installed.

 

 

 

 

 

*(paper size) and (paper

Or, if you want to print from a different paper source press the

or

key to display Use

alternative? and you can change the source for paper feeding.

 

 

 

 

type) are displayed flashing

After selecting a paper source and pressing the MENU key, Paper Handling > appears. By

alternately.

 

pressing the

key, the paper type settings menu appears. After setting the correct paper type,

;

press the ENTER key and printing starts.

 

 

 

 

 

 

 

 

 

 

 

Load MP tray

There is no paper cassette set (paper size, paper type) that matches with the data for printing, so

(paper size)/(paper type)

printing is done from the MP tray. Set paper into the MP tray that matches the paper size and type

 

shown on the display and press the GO key to restart printing.

 

 

 

 

 

 

Or, if you want to print from a different paper source press the

or

key to display Use

*(paper size) and (paper

alternative? and you can change the source for paper feeding.

 

 

 

 

After selecting a paper source and pressing the MENU key, Paper Handling > appears. By

type) are displayed flashing

alternately.

pressing the

key, the paper type settings menu appears. After setting the correct paper type,

;

press the ENTER key and printing starts.

 

 

 

 

 

 

 

 

 

 

 

Missing

The punch unit chad box of the document finisher is not installed correctly. Install it correctly.

chad box

 

 

 

 

 

 

 

Missing

Install the toner container. See Toner Container Replacement on page 5-1.

toner container

The printer does not operate when this message is displayed.

 

 

 

 

 

Missing

The stapler unit is not installed correctly in the document finisher. Install it correctly.

stapler unit

 

 

 

 

 

 

 

Missing waste

Install the waste toner box. See Toner Container Replacement on page 5-1. The printer does not

toner box

operate when this message is displayed.

 

 

 

 

 

Paper jam

Open the front cover or left cover and correct the paper jam (or paper mis-feeding in

the paper

###############

cassette). The location of the paper jam is also indicated in place of the #’s. Online help messages

 

which are useful for correcting the paper jam will be displayed by pressing the

?

key. (See

;

Correcting a Paper Jam on page 4-8.)

 

 

 

 

 

 

 

 

 

 

 

 

Remove paper

The document finisher tray is full.

 

 

 

 

 

Press GO

Remove the paper and press the GO key to resume printing. (Only when the document finisher

 

DF-73 is equipped)

 

 

 

 

 

;:Alarm buzzer sounds when an error occurs. Press the CANCEL key to stop the alarm buzzer.

(Continued on next page)

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