HP WP36/50 4. Correcting a Paper Jam, NOTE, Description, Reference Page, Paper jam message, Pager jam location, Online help messages

CHAPTER 4 TROUBLESHOOTING

4. Correcting a Paper Jam

The Paper jam message is displayed on the message display when paper becomes stuck in the paper transport system, the paper feed timing is incorrect, or paper fails to feed at all. The jam can be corrected by removing the paper.

The printer goes off-line when the Paper jam message is dis- played.

When a paper jam occurs, a paper jam message and the paper jam location are indicated on the message display. Details of the messages and paper jam locations are as follows:

Paper jam message	Pager jam location	Description	Reference Page
Paper jam	A	Paper is jammed at the paper cassette or inside the	4-9
Cassette 1(2)		printer. “1” appears with upper cassette, while "2"
		with lower cassette.
Paper jam	B	Paper is jammed at the option paper feeder cassette.	4-9
Cassette 3(4)		When installing the paper feeder PF-70, “3” appears
		with upper cassette, while “4” with lower cassette.
Paper jam	C	Remove the paper jammed in the paper stacker. (For	See document
Finisher		details, see the operation guide for document finisher)	finisher DF-75
			Operation Guide
Paper jam	D	Paper is jammed inside the MP transport.	4-9
MP Transport
Paper jam	E	Paper is jammed at the MP tray.	4-9
MP Tray
Paper jam	F	Paper is jammed at the reverse adapter of document	See document
Reverse adapter		finisher DF-75.	finisher DF-75
			Operation Guide
Paper jam	G	Paper is jammed in the left cover section. “3” appears	4-11
Left cover 1 (to 3)		when jam occurs in the left cover section of the paper
		feeder.

When the jammed paper has been removed, open and close the printer’s front cover. Then the printer automatically warms up, goes on-line, and continues printing. Depending on the point at which the jam occurred, the printer may or may not print the jammed page.

If paper jams occur frequently, try using a different type of paper, replace with paper from another ream, turn the stack of paper over, or turn the paper the other way around. Also, look for tiny pieces of paper that may have been torn off and overlooked when the jammed paper was removed.

If you cannot solve the problem by changing the paper, there may be a problem with the printer. Contact your service rep- resentative.

NOTE

When removing jammed paper, pull it out carefully so as not to tear it. Torn pieces of paper are difficult to remove and may be hand to find. Be sure to remove them all.

Online help messages

With the online help message function, this printer can display the procedure to correct a paper jam on the message display. When a paper jam message is displayed, press the ? key.

Pressing the key at the online help message display shows the next step; pressing the key shows the previous step. To exit the online help message display, press the ? key. The previously shown paper jam message appears.

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