CHAPTER 4 TROUBLESHOOTING

2. Print Quality Problems

As the following table shows, there are many possible causes of print quality problems, such as blank output. The troubleshooting procedure for each type of problem is explained below. If you still cannot solve the problem, contact your Kyocera Mita dealer.

Printed Results

Corrective Action

 

 

 

 

Completely blank printout

Check the toner container.

 

 

 

Open the printer front cover and check that the toner container is

 

 

 

correctly installed in the printer. See Toner Container Replacement

 

 

 

on page 5-1.

 

 

 

 

 

 

 

 

All-black printout

Check the main charger unit.

 

Open the printer front cover and check that the main charger unit is

 

correctly installed.

Dropouts, horizontal streaks, stray dots

Clean the charger wire.

 

 

 

 

 

 

 

 

 

 

 

Open the printer front cover. Pull the cleaning knob slowly in and out

 

 

 

 

 

 

 

 

 

a few times. See Toner Container Replacement on page 5-1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Refresh drum.

 

 

 

 

 

 

 

 

 

 

 

See the following procedures in the operator panel and try cleaning

 

 

 

 

 

 

 

 

 

the drum surface using the printer’s built-in cleaning system.

 

 

 

 

 

 

 

 

 

1.

Press the MENU key, and then press the

or key to display

 

 

 

 

 

 

 

 

 

 

>Others.

 

 

 

 

 

 

 

 

 

 

 

 

2.

Press the

key , and then press the

or

key to display

 

 

 

 

 

 

 

 

 

 

>Service >.

 

key to display >>Drum.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.

Press the

key, and then press the

or

 

 

 

 

 

 

 

 

 

 

And then press the ENTER key twice.

 

 

4.The message display shows Please wait, and then the drum starts turning and stops after approx.3 minutes. The printer reverts to Ready.

Clean the separator.

Open the printer left cover 1 and clean the separator with a cleaning brush. See Toner Container Replacement on page 5-1.

Black or white vertical streaks

Check the operator panel.

 

 

 

 

If the Toner low message is displayed and the ! ATTENTION

 

 

 

 

indicator is flashing, install a new toner kit. See Toner Container

 

 

 

 

Replacement on page 5-1.

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out a few times. See Toner Container Replacement on page 5-1.

Table 4-2

(Continued on next page)

4-2

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Image 78
HP WP36/50 manual Print Quality Problems

WP36/50 specifications

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