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HP WP36/50 2. Print Quality Problems, CHAPTER 4 TROUBLESHOOTING, MENU, ENTER, Table, ! ATTENTION, Refresh drum, Printed Results, Corrective Action, Clean the separator

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CHAPTER 4 TROUBLESHOOTING

2. Print Quality Problems

As the following table shows, there are many possible causes of print quality problems, such as blank output. The troubleshooting procedure for each type of problem is explained below. If you still cannot solve the problem, contact your Kyocera Mita dealer.

Printed Results			Corrective Action

Completely blank printout			Check the toner container.
			Open the printer front cover and check that the toner container is
			correctly installed in the printer. See Toner Container Replacement
			on page 5-1.

All-black printout	Check the main charger unit.
	Open the printer front cover and check that the main charger unit is
	correctly installed.

Dropouts, horizontal streaks, stray dots

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out

a few times. See Toner Container Replacement on page 5-1.

Refresh drum.

See the following procedures in the operator panel and try cleaning

the drum surface using the printer’s built-in cleaning system.

1.

Press the MENU key, and then press the

or key to display

>Others.

2.

Press the

key , and then press the

or

key to display

>Service >.

key to display >>Drum.

3.

Press the

key, and then press the

or

And then press the ENTER key twice.

4.The message display shows Please wait, and then the drum starts turning and stops after approx.3 minutes. The printer reverts to Ready.

Clean the separator.

Open the printer left cover 1 and clean the separator with a cleaning brush. See Toner Container Replacement on page 5-1.

Black or white vertical streaks				Check the operator panel.
				If the Toner low message is displayed and the ! ATTENTION
				indicator is flashing, install a new toner kit. See Toner Container
				Replacement on page 5-1.

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out a few times. See Toner Container Replacement on page 5-1.

Table 4-2

(Continued on next page)

4-2

Contents

English Version WARNING: CAUTION: Symbols Caution Notice on Software IBM program license agreement 1. License 2. Limited Warranty 3. Limitation of Remedies 4. General Page Contents Introduction IMPORTANT! PLEASE READ FIRST Chapter 1 Names of Parts Chapter 2 Handling Paper Appendix B Host Computer Interface Appendix C Specifications Glossary Glossary-1 Index 1. For More Information 2. Guide to the Operation Guide Page ■Environment ■Power Supply/Grounding the Printer ■Handling of Plastic Bags ■Cautions when Using the Printer ■Cautions for Toner Handling Page Chapter 1 Names of Parts 1. General Guidelines 1.2 Paper Specifications 1.1 Paper Availability 1.3 Selecting the Right Paper Moisture Content Paper Grain Other Paper Properties Porosity: Stiffness: 2. Special Paper 2.1 Transparency (Overhead Projection Film) 2.2 Adhesive-BackedLabels 3. Paper Type 4. How to Load Paper 4.1 Loading Paper into the Paper Cassette 4.2Loading Paper into the MP (Multi- Purpose) Tray 4.3 Setting Envelopes 1. Understanding the Operator Panel 1.1 Operation Indicators 1.2 Message Display 1.3 Interface Indicator 1.4 Paper Size Indicator 1.5 Paper Type Indicator 1.6 Keys 2. Using the Operator Panel 2.1 Menu Selection System Continued Page Page Page Page 2.2 Using the Menu Selection System 2.2.1 Printing the Menu Map 2.2.2 Printing Status Page 2.2.3 e-MPS Job Storage Virtual Mailbox Using Quick Copy Printing Additional Copies using Quick Copy Deleting a Quick Copy Job Using Proof-and-Hold Printing Remaining Copies of a Proof and Hold Job Printing a Private Print/Job Retention Releasing a Private/Stored Job Deleting a Private/Stored Job Page PERMANENT CODE JOB LIST Retrieving Jobs from Virtual Mailbox (VMB) Printing a List of VMB VIRTUAL MAIL BOX LIST Changing e-MPSConfiguration Changing the Maximum Number of Quick Copy/Proof-and-Hold Jobs Maximum Space Assigned to Temporary Code Jobs EN TER Maximum Space Assigned to Permanent Code Jobs Maximum Space Assigned to Virtual Mailboxes (VMB) 2.2.4 Changing the Interface Parameters Changing Network Interface Parameters Printing a Network Interface Status Page 2.2.5 Changing the Emulation KPDL (AUTO) Emulation Auto Printing of KPDL Error 2.2.6 Setting the Default Font Letter Changing Type for Courier/Letter Gothic Changing the Font Size Setting the Character Pitch for Courier/Letter Gothic Setting the character code set 2.2.7 Using Page Set Menus Selecting the Reduced Print Source size indicator Target size indicator Selecting the Printing Orientation Page Protect Mode Linefeed (LF) Action Carriage-Return(CR) Action Wide A4 2.2.8 Setting the Print Quality 2.2.9 Operating an Option Hard Disk Writing Data Deleting Data Printing a List of Data Names PARTITION LIST 2.2.10 Operating the RAM Disk Page 2.2.11 Operating a Memory Card Reading Font Data Formatting Page 2.2.12 Paper Handling Setting the MP Tray Type Cassette Paper Size Display Paper Size Unit Selection metric Inch Setting the Cassette Paper Type Selecting the Paper Source Setting Duplex Printing Binding Setups Selecting the Output Device Adjusting the Stitch Positions Overriding A4 and Letter Size Difference Customizing Paper Type Setting the Paper Weight Setting the Duplex Path Resetting the Type Adjust 2.2.13 Other Modes Message Language Selection Automatic Form Feed Timeout Setting Sleep Timer Setting Turning Off the Sleep Timer Received Data Dumping Printer Resetting Resource Protection Alarm (Buzzer) Setting Auto Continue Setting Setting the Auto Continue Recovery Time Finishing Duplex Printing Error Detection Setting Staple Error Detection Setting Punch Error Detection Setting Service Menu Printing the Service Status Page Page 1. General Guide 2. Print Quality Problems Chapter 4 Troubleshooting Check the EcoPrint setting MENU Check the print density Check the charger unit installation 3. Indicators and Messages 3.1 Indicators 3.2 Maintenance Messages Page CHAPTER 4 TROUBLESHOOTING 3.3 Error Messages correct reading of the memory card >Page protect select Auto 4. Correcting a Paper Jam 4.1 Jam in Paper Cassette 4.3 Jam inside the MP transport 4.2 Jam at the MP Tray Page 4.4 Jam in Left Cover 4.5 Jam in Left Cover 4.6 Paper Jam at the Option Document Finisher 1. Toner Container Replacement 1.1 Toner Container Replacement Interval 1.2 Replenishing Toner Chapter 5 Maintenance Page Page List of Fonts Chapter 6 Fonts Page Page 1. Available Options PF-70Paper Feeder PF-75Paper Feeder IB-20/21E/22Network Interface Card IB-20/IB-21E/IB-22Network Interface Cards Network interface card 2. Installing Option Units 2.1 PF-70/75Paper Feeders 2.3 Network Interface 2.2 DF-71/73/75Document Finishers 2.4 Hard Disk 2.5 Memory Card 3. Removing the Main Circuit Board 3.1Notes on Handling the Main Circuit Board and DIMM 3.2Removing the Main Circuit Board from the Printer 4.Installing DIMMs 4.1 Removing DIMM 4.2 Testing the Expansion Memory 1. Parallel Interface 1.1Parallel Interface Communication Modes 1.2 Interface Signals 2. USB Interface 2.1 Specifications 2.2 Interface Signals 3. Serial Interface (Option) 3.1 RS-232CInterface 4. RS-232CProtocol 4.1 PRESCRIBE FRPO D0 command 5. RS-232CCable Connection 5.1 Obtain a Suitable RS-232CCable 5.2 Connecting the Printer to the Computer 5.3 Setting the RS-232CParameters Port Settings Figure B-4 ■DOS Specifications APPENDIX C SPECIFICATIONS Table C-1(Continued) Glossary-1 Glossary-2 Index-1 Index-2