Kodak 8650 manual Error messages and how to resolve them, Troubleshooting the printer

Troubleshooting the printer

Error messages and how to resolve them

Error messages indicate that a problem has occurred. More than one problem can occur at a time. However, only one error message can appear at a time. Messages related to high-priority problems are displayed before lower priority ones.

You must resolve problems in the order in which they appear. For example, a CLOSE COVER message may appear. After you close the cover, a paper mismatch message may appear. After you correct the mismatch, if there are no other errors, READY will be displayed.

Table 4-1 lists and describes the common error messages, and tells what to do if these messages appear.

Table 4-1Common error messages

Error message	Possible cause	Possible solution
CHANGE	• The supply spool is	• Change the ribbon.
RIBBON	empty	• Make sure the barcode is legible.
	• The ribbon’s barcode	If the message persists, service is
	cannot be read.	required.
	• The wrong type of	• Load the correct type of ribbon.
	ribbon is loaded (for
	example, CMYK ribbon
	is loaded on a printer
	with 32 MB of memory).
CHECK TRAY	• The tray is empty.	• Load paper or transparencies.
	• The tray is inserted	• Remove the tray. Reinsert the tray,
	improperly.	making sure it is seated correctly.
	• There is a paper jam	• Clear the jam.
	in the tray area.
CLEAR PAPER	A paper jam occurred.	Clear the paper path. See "Clearing
PATH		the paper path" on page 4-11

4-2 October 1997