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Kodak 8650 manual Getting additional help, Troubleshooting the printer, Country code

Models: 8650

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Troubleshooting the printer

Getting additional help

Your Kodak dealer is the best source for information about your printer and about purchasing supplies and accessories.

In addition, technical support is also available on Kodak’s web site at www.kodak.com Call 1-800-23KODAK (1-800-235-6325) from 9:00 a.m. to 8:00 p.m. Eastern Standard Time on regular business days.

Help numbers for the Asia/Paciﬁc and European regions are listed below.

Country	Country code	Helpline number

Australia	61	3 353 2173

Hong Kong	85	2 5649387

Indonesia	62	21 430 4527

Korea	82	02 708 5471 4

Malaysia	60	3 757 2722

Philippines	63	2 816 67 18

Singapore	65	4736611

Thailand	66	2 271 3040 x396

Taiwan	88	6 2 893 8234

Country	Country code	Helpline number

Belgium	32	02/2632400

Denmark	45	43/717111

Finland	358	90/87071

France	33	1/4989-0083

Germany	49	0711/406-5561

Italy	39	02/66028454

Netherlands	31	03405/99704

Norway	47	02/818181

Spain	34	91/6267100

Sweden	46	08/58023663

UK	44	044261122 Ext. 44239

October 1997

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Kodak 8650 manual Getting additional help, Troubleshooting the printer, Country code, Helpline number

Contents

Part No. 1H9657 KODAK DIGITAL SCIENCE8650/8650 PS Color Printer Operator’s GuideRadio Frequency Interference Regulatory Information • • • •Safety Regulations Table of contents Setting up the printerAbout this guide IntroductionTroubleshooting the printer Operating the printerIndex Appendix B Accessories and suppliesAppendix C Customizing the printer Using this guide About this guideAbout the other guides included with the printer About this guideGetting help or additional information 1 Introduction About printer memoryMedia and image size IntroductionPaper/Transparency size Maximum image sizeInterfaces Printer ModePrinter Mode IntroductionPrinter drivers and export modules IntroductionIntroduction FontsResident fonts 2 Setting up the printer Setting up the printer Finding a location for the printerUnpacking the printer Setting up the printerOctober Setting up the printer4. Carefully pull out the shipping pins Cleaning the print head Setting up the printerSetting up the printer Takeup spool Supply spoolSetting up the printer —Applyﬁrm, even pressureLoading the ribbon Handling the ribbonStoring the ribbon Setting up the printerLoading ribbon in the printer Setting up the printerSetting up the printer 11.Remove the tape from the adhesive stripSetting up the printer NOTE: Keep the ribbon as straight as possible14. Smooth the ribbon over the adhesive strip 16.Close the printer coverUnpacking and adjusting the paper tray Working with mediaStoring media Paper and humiditySetting up the printer Handling humidity–relatedpaper problemsOctober 2-13Loading media Setting up the printer2-15 Setting up the printerOctober Setting up the printer 6. Put the lid back onPutting the dust cover on Setting up the printerOctober 2-17Connecting the cables Setting up the printerpower cord inlet parallel port PostScript or Raster printingSetting up the printer Connecting a parallel cableConnecting a LocalTalk cable Connecting a SCSI cable Setting up the printerSetting up the printer October2-21 SCSI ports Raster printing onlyConnecting the power cord Setting up the printerPower cord inlet 2-22Checking and changing printer settings Changing the operating modePrint Cancel Power ErrorChanging the media type Changing the media settingsSetting up the printer Setting up the printer Changing the paper colorSetting up the printer About printer initializationIf the printer does not initialize itself What’s next Setting up the printer3 Operating the printer Looking at the display panel Operating the printerPrint Cancel Power ErrorOperating the printer Types of messages are—Working with the printer settings settingdefault optionsCAUTION: Leave the setting at NO un Operating the printerless an external drive is connected. Oth erwise, the computers hard drive couldOperating the printer Working in Setup modeAbout specifying port information Specifying the printer’s SCSI ID raster mode Specifying the SCSI connection PostScript modeOperating the printer OctoberWorking with media Operating the printerOperating the printer Type of PaperPaper Size Type of Ribbon8.0 x Operating the printerKODAK EKTATHERM Operating the printer CAT No8.5 x 217 x 307 mmOperating the printer TransparencyMaterial SizeOperating the printer KODAK EKTATHERM8.0 x Operating the printerKODAK EKTATHERM Printing from computer applications Operating the printerScheduling jobs Operating the printer3-16 OctoberHandling and storing prints and transparencies Operating the printerCleaning the printer Operating the printerOperating the printer Keeping the printer in good working orderWorking with the printer 4 Troubleshooting the printer Table 4-1 Common error messages Error messages and how to resolve themTroubleshooting the printer Other connections Troubleshooting the printerParallel connection ONLY Troubleshooting the printer LOAD PAPEROctober Table 4-2 Machine Generated Error CodesTroubleshooting the printer Troubleshooting the printer Inboard THERMALTroubleshooting the printer Table 4-3 Common error messagesWhen mismatches occur Ribbon type mismatchReceiver type mismatch Receiver size mismatchIf the printer is not operating correctly Troubleshooting the printerProblem Possible solutionsTroubleshooting the printer Multicolored spotsClearing the paper path Troubleshooting the printerOctober Troubleshooting the printer4-12 Troubleshooting the printer 5. Slide the tray back into the printerCleaning the pick rollers Troubleshooting the printerTroubleshooting the printer 4. Pull the other edge of the pad to tighten itTroubleshooting the printer Cleaning the sensorsImportant: Before cleaning, turn off the printer Repacking the printer Troubleshooting the printer8.Pack the printer in its original box Getting additional help Troubleshooting the printerCountry Country codeAppendix A Printer speciﬁcations/ site requirementsPrinter speciﬁcations Space requirementsPower requirements Operating environmentPower consumption Voltage/frequencySupplies Appendix B Accessories and suppliesAccessories Appendix B Accessories and supplies RibbonsMaximum CatalogPaper Appendix B Accessories and suppliesPaper Type CatalogTransparency material Appendix B Accessories and suppliesCatalog Transparency TypeAppendix C Customizing the printer Appendix C Customizing the printer Installing the hard driveAdding an external hard drive Initializing the hard drive Appendix C Customizing the printerThe For Printing or PS Mode window appears Appendix C Customizing the printerDownloading additional fonts to the hard drive Appendix C Customizing the printerAppendix C Customizing the printer Disk9.Click Download Appendix C Customizing the printer8. Choose “Disk” from the Device list box DiskAppendix C Customizing the printer Preparing to install a SIMMAdding memory to the printer Appendix C Customizing the printer Appendix C Customizing the printer C-10C-11 Appendix C Customizing the printer6. Gently remove the ribbon cable from the socket Installing the SIMM card Appendix C Customizing the printerFinishing up Appendix C Customizing the printerIndex C cablesIndex Index Index J jamsIndex Index Index preventing dust 2-17print button 3-3print headIndex Index Index EASTMAN KODAK COMPANY Rochester, New York KODAK CANADA INC Toronto, Ontario M6M CanadaPart No. 1H9657 10/97 Eastman Kodak Company, 1997 Printed in U.S.A