Kodak i1200 Problem solving

A-61560 June 2006 103

Problem solving Use the chart below as a guide to check possible solutions to problems

Problem Possible Solution

Scanner will not scan/feed documents Make sure that:

• the power cord is plugged securely into the back of scanner and the

wall outlet.

• the power supply, green LED is lit.

• the power switch is on.

• the wall outlet is not defective (call a licensed electrician).

• the PC was restarted after installing the software.

• document(s) is making contact with the feed rollers.

If you are feeding a stack of documents (more than 40) at a 25 degree

angle, and the transport will not start, it may be necessary to shingle the

bottom documents so the feed rollers can grasp the first document and

start the feeding process.

Image quality is poor or has decreased • Clean the scanner. See the procedures in Chapter 5, Maintenance.

Documents are jamming or multiple

documents are feeding

Make sure that:

• the side guides are adjusted for the width of the documents you are

scanning.

• the output tray is adjusted for the length of the documents you are

scanning.

• all documents meet the specifications for size, weight and type as

outlined in the section entitled, “Document preparation”.

• the scanner and tires are clean.

• the feed module is installed properly and securely in place.

No images are being displayed • If you are scanning one-sided documents or are using a Kodak i1210

or i1310 Scanner, be sure the side you want to scan is facing the input

tray (not facing you). For more information, see the section entitled,

“Scanning your documents” in Chapter 3.

Images are not being cropped correctly •If the croppi ng options are enabled, Automatically Detect and

Straighten (Automatic), Automatically Detect or Border Reduction

(Aggressive) and your images are not being cropped correctly, clean

the imaging area. See the procedures in Chapter 5, Maintenance

“Cleaning the imaging area”.

Roller marks appear on the document

after scanning

Clean the rollers. See the procedures in Chapter 5, Maintenance.

Scanner is running too slow The Kodak i1200 and i1300 Series Scanners are rated and designed to

operate with USB 2.0, but will function in a USB 1.1 port. If you are using

USB 1.1, the scanner will perform at a slower speed. Update your

operating system or hardware to one that supports USB 2.0.