6 Troubleshooting
Indicator lights and error codes
Occasionally you may encounter a situation with your scanner where it may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.
The indicator light provides information on the current state of the scanner.
Steady green: scanner is ready to scan.
Steady red: indicates a scanner error, such as the scanner cover is open or a document jam.
Flashing green: waiting/Energy Star mode; scanning/busy.
Flashing red: scanner failure.
Following is a listing of the error codes that may be displayed in the function window. When an error is indicated, the indicator light will blink the same number of times as the number displayed in the function window. Therefore, if the scanner cover is open, the number “6” will be displayed in the function window and the indicator will flash red and blink six times.
0 | USB cable is not connected. |
1 - 5, 7 and 8 | Call Service. |
6 | The scanner cover is open. |
9 | There is a document jam. |
NOTE: The numbers
| 101 |
