General Guide, If the printer does not print | Kyocera FS-3700

5.1. General Guide

Chapter 5

Troubleshooting

This chapter explains how to handle printer problems which may or may not occur. The procedures are easy to follow. If a problem persists after you have completed the appro- priate troubleshooting procedures, call for the assistance of a service person.

5.1. General Guide

If the printer does not print

If nothing is displayed on the message display on the front cont ol panel, then you probably have a power problem. See section 5.2 .

If the printing is abnormal

With the printer on-line and ready, press the STATUS key to print a status page. You can print a KIR test pattern page for more precise printing criteria. To print a KIR t st pattern page, refer to Chapter 2.

If the result is normal, you may have an interface problem. See section 5.3. If the result is not normal, you have a print quality problem. See s ction 5.4.

FIf a maintenance message is displayed on the m ssage display:

See section 5.5. (For a paper jam, see section 5.6.)

If the printer does not print the entire page or indicates Memoryoverflowon its mes- sage display, try adding optional memory. To add optional memory, see Chapter 1.

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Kyocera FS-3700 manual General Guide, If the printer does not print, If the printing is abnormal

Contents

FS-1700/3700 Introduction Typeface Trademark Acknowledgement CC statement Conforming to the Class a limits Important note on the interface connectors Interface connectorsSafety information Laser safety Ozone concentration Laser notice Important Safeguards Disclaimer Canadian Department of Communications compliance statementISO Prolonged Non-Use and Moving the Printer Power consumption FS-1700 Minutes 30 minutesFS-3700 Minutes 60 minutes Maintenance Features Print Engine FeaturesIntroduction Software Features Guide to the Manual Installation ManualOptions CD-ROM Kyocera Digital Library Xii Table of Contents Xiv Fonts Xvi Memory Expansion Installation Printing condition Resolution 300 dpi 600 dpiRemoving the Main Circuit Board Withdrawing the Main Circuit Board from the Printer Simm to be used Total printer Memory Type and number of SIMMs Installing and Removing SIMMs Installing SIMMsRemoving SIMMs Testing the Expansion Memory Introduction Typeface Trademark Acknowledgement Iii Interface connectors Ozone concentration Important Safeguards Vii Viii Introduction Software Features Options Xii Table of Contents Xiv Fonts Xvi On-line/Off-line Setting Feed Selec ionAbandoning a Printing Job Operating Procedures Status Printout Sample Status Current status information 3a Default font nameFirmware version information Interface-dependent parameters Memory allocation status Service informationForm Feed User defined font list Using the Mode Select Menu Mode Select MenuFunct on Default Setting Function Default Setting Mode Please2.4. waitSleep Ecopower Mode KIR Level Dark vertical strip s Ecoprint modeOptimized stripes White vertical stripes Adjusting the Print Density SourceResource Protection Setting the Audio Warning Buzzer Priority Error Mess ge Setting the Audio Warning Buzzer Operating a Memory Card Hints on Writing Fonts to the Memory CardReading Fonts/Data from a Memory Card Writing Da To a Memory Card Memory Deleting Ddata from a Memory Card Formatting a Memory Card Formatting destroys any existing data on the memory card Printing a list of data names Fonts Bitmap and Scalable Fonts Bitmap fonts Scalable fonts List of Fonts Option FontsKpdl fonts Resident Bitmap Fonts List of Fonts List of Fonts Resident Scalable Fonts List of Fonts List of Fonts Kpdl Fonts Symbol set Symbol set Scalable Fonts Symbol sets Symbol set Maintenance Supplying Toner Close the top cover by pressing the ar Replace the Waste Toner Bottle Do not cap the new waste toner bot- tle Cleaning Cleaning the Charger WireMain Charger Unit Cleaning the Grid Paper Feed Unit General Guide If the printer does not printIf the printing is abnormal Power Problems Interface Problems All-black printout Print Quality ProblemsCompletely blank printout Check the developer unit Black or white vertical streaks Clean the charger wireDropouts, horizontal streaks, stray dots Check the control panel Faint or blurred printing Grey background Check the paper chute and the ramp Dirt on the top edge or back of the paperCharacters out of position Check the transfer roller Indicators and Messages IndicatorsIndicator Condition Correc ive Action Message Corrective Action Key Error Messages CallservicepersonFn123456 Foccupied Correcting a Paper Jam Feed cassette Reaching the registration rollers, remove Rear Cover MenuNormal Codeset Error due to insufficient Description FS-1700 FS-3700 Printer Specifications General Guidelines Paper Availability Selecting the Right Paper Paper SpecificationsSpecification Condition of the Paper Paper Size Basis WeightMoisture Content Smoothness Paper Grain Other Paper Properties Special Paper Overhead Projection OHP Film Table B.4 lists the specifications for adhesive label paper Adhesive-Backed Labels Preprinted Paper EnvelopesColored Paper Recycled Paper Parallel Interface Parallel interface communication modes Interface Signals Pin In/out Description Detailed descriptions of the signals follow Select In NSelectIn Pin RS-232C/RS-422A Interface Interface SignalsPin In/out Signal Description RS-232C interface RS-422A interface Removing*the Main Circuit Board Changing the Jumper Connector Verifying the Setting Overview of Signals RS-422A Serial Connector RS-422A interface voltage levels RS-232C/RS-422A Protocol Parameter value Baud rateMeaning Error not handled Error handled Prescribe II Frpo D0 commandSerial interface error Parameter value Meaning Connecting the Printer to the Computer RS-232C Cable ConnectionPreparing an RS-232C Cable Cmode LPT1=COM1 Index Last Index-2 Index-3