Technical Support | Lantronix 900-332 manual

Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you may:

To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

Email us at support@lantronix.com.

Call us at:

(800)422-7044 Domestic

(949)453-7198 International

(949)450-7226 Fax

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays.

Technical Support Europe, Middle East, and Africa

Phone: +49 (0) 89 31787 817

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number 

Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

9-4	WiPort™ User Guide

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Lantronix 900-332 manual Technical Support Europe, Middle East, and Africa

Contents

WiPort User Guide Page Sales Offices Lantronix Corporate HeadquartersTechnical Support Disclaimer and Revisions Contents Contents Accessing Setup ModeWlan Settings5-19 Expert Settings5-20 Factory Defaults Exit Configuration ModeGpio Pins Control ProtocolPage Using This Guide Purpose and AudienceChapter Summary Remaining chapters in this guide include Using This Guide Additional Documentation Introduction Capabilities Configuration Methods ApplicationsProtocol Support Introduction Addresses and Port Numbers Hardware AddressIP Address Port NumbersPage Server Configuration Configuration using DeviceInstallerAccessing WiPort using DeviceInstaller Wlan Configuration Configuration Using DeviceInstaller Host List ConfigurationOEM Pin Configuration Channel 1 and Channel 2 Configuration Common I/F Mode Setting Serial SettingsUDP Datagram Mode Passive Connection Active Connection Buffer Flushing DisconnectionConnection Email Configuration Packing Triggers Unit NamePage Configuration using Web-Manager Accessing WiPort using Web-Manager Network Configuration Configuration Using Web-Manager Automatic IP Address Configuration Static IP Address ConfigurationClick the OK button when finished Select Obtain IP address automatically Select Use the following IP configuration Default GatewayIP Address Subnet Mask Server Configuration Advanced Host Information Serial SettingsRetry Settings Port Settings Disable Serial PortAvailable fields, enter the following information Channel Connection Settings TCP Pack ControlFlush Input Buffer Serial to Network Flush Output Buffer Network to Serial Connect Protocol Connect Mode Passive ConnectionConnect Mode Active Connection Common Options Endpoint ConfigurationDisconnect Mode Connection Settings UDP Datagram Mode Mail Server IP Address Configure the following fieldsChange Address Table Configurable Pins Enable Serial TriggerRecipients Conditions Message Properties Enter or modify the following fields Ad Hoc SettingsWireless Network Security Advanced Settings Configure or modify the following fields for each pin Updating Settings Page Telnet Access Configuration via Serial Mode or Telnet PortAccessing Setup Mode Click OK. The following information displays Serial Port AccessConfiguration Via Serial Mode or Telnet Port Set the IP Address Set the Gateway IP Address Change Telnet Configuration Password Set the NetmaskDhcp Name Network Class Host Bits Netmask Interface Mode Following table displays available I/F Mode optionsMode Option Interface Mode Options Common I/F Mode Setting Binary Hex FlowPort Number Flow Control Option Connect Mode Enter Connect Mode options in hexadecimal notationConnect Mode Option Port Numbers Reserved for Incoming Connection Response Autostart Automatic Connection Manual ConnectionManual Connection Address Example Hostlist Hostlist Example Message Meaning Modem ModeDatagram Type Function Modem Mode CommandModem Mode Commands Remote Port Modem Mode Function CommandRemote IP Address Flush Mode Disconnect Mode Option10. Disconnect Mode Options 11. Flush Mode Options Option DisConnTime Inactivity Timeout Channel Port PasswordSendChar 1 and SendChar2 Telnet Terminal Type Mail Server Unit Name Domain NameRecipient Trigger Wlan Settings Enable WlanEnable Ad Hoc Network Creation Find Network Name Expert Settings Security Settings Disable Snmp Disable Telnet SetupDisable Tftp Firmware Upgrade Disable Port 77FE Hex Factory Defaults Wlan Settings Channel 1 ConfigurationChannel 2 Configuration Exit Configuration Mode Expert SettingsSecurity Settings Email Settings Configurable Pins Gpio PinsFeatures Control Protocol Commands Configurable PinsByte 0 Command Types Command 10h, Get Functions Command 11h, Get Directions Command 12h, Get Active LevelsCommand 13h, Get Current States Command 19h, Set Directions Command 1Ah, Set Active Levels Command 1Bh, Set StatesCommand details Examples 1Bh = response to command 1Bh 03h, 00h, 00h, 00h = Page Monitor Mode Entering Monitor Mode via the Serial PortEntering Monitor Mode via the Network Port To enter Monitor Mode locally Monitor Mode Commands Following commands are available in Monitor ModeCommand Command Name Function Monitoring the Network Using Tftp Graphical User Interface Updating FirmwareObtaining Firmware Reloading Firmware ROM File FWX File Troubleshooting Using Tftp Command Line InterfaceRecovering the Firmware Using the Serial Port Problem/Message Reason Solution TroubleshootingProblems and Error Messages Please try again Caps Lock is not on General DeviceInstaller Settings Device Server message Technical Support Technical Support Europe, Middle East, and Africa