Troubleshooting

 

Problem/Message

Reason

Solution

 

When you Telnet to port 1 to

You may have entered the

Confirm that the Ethernet address

 

assign an IP address to the

Ethernet address incorrectly with

that you entered with the ARP

 

device server, the Telnet

the ARP command.

command is correct. The Ethernet

 

window does not respond for a

 

address may only include

 

long time.

 

numbers 0-9 and letters A-F. In

 

 

 

Windows and usually in Unix, the

 

 

 

segments of the Ethernet address

 

 

 

are separated by dashes. In some

 

 

 

forms of Unix, the Ethernet

 

 

 

address is segmented with

 

 

 

colons.

 

 

 

 

 

 

The IP address you are trying to

Confirm that your PC has an IP

 

 

assign is not on your logical

address and that it is in the same

 

 

subnet.

logical subnet that you are trying

 

 

 

to assign to the device server.

 

 

 

 

 

 

The device server may not be

Make sure that the Link LED is lit.

 

 

plugged into the network

If the Link LED is not lit, then the

 

 

properly.

device server is not properly

 

 

 

plugged into the network.

 

 

 

 

 

When you try to assign an IP

The cause is most likely one of

Double-check the parameters that

 

with DeviceInstaller, you get the

the following:

you specified.

 

following message:

 

Note: You cannot assign an IP

 

 

The Hardware address you

address to a device server

 

No response from device!

specified is incorrect.

through a router.

 

Verify the IP, Hardware

 

 

 

Address and Network Class.

The IP address you are trying to

 

 

Please try again.

assign is not a valid IP for your

 

 

 

logical subnet.

 

 

 

You did not choose the correct

 

 

 

subnet mask.

 

 

 

 

 

 

The device server is not

The most likely reason is the

The serial settings for the serial

 

communicating with the serial

wrong serial settings were

device and the device server must

 

device it is attached to.

chosen.

match. The default serial settings

 

 

 

for the device server are RS-232,

 

 

 

9600 baud, 8 character bits, no

 

 

 

parity, 1 stop bit, no flow control.

 

 

 

 

 

When you try to enter the setup

The issue is most likely

Double-check everything in the

 

mode on the device server via

something covered in the

problem above. Confirm that

 

the serial port, you get no

previous problem, or possibly,

Caps Lock is not on.

 

response.

you have Caps Lock on.

 

 

 

 

 

 

You can ping the device server,

There may be an IP address

Turn the device server off and

 

but not Telnet to the device

conflict on your network

then issue the following

 

server on port 9999.

 

commands at the DOS prompt of

 

 

You are not Telnetting to port

your computer:

 

 

 

 

 

9999.

ARP -D X.X.X.X (X.X.X.X is the IP

 

 

 

 

 

 

 

9-2

WiPort™ User Guide

Page 78
Image 78
Lantronix 900-332 manual Please try again, Caps Lock is not on