
Troubleshooting
| Problem/Message | Reason | Solution |
| When you Telnet to port 1 to | You may have entered the | Confirm that the Ethernet address |
| assign an IP address to the | Ethernet address incorrectly with | that you entered with the ARP |
| device server, the Telnet | the ARP command. | command is correct. The Ethernet |
| window does not respond for a |
| address may only include |
| long time. |
| numbers |
|
|
| Windows and usually in Unix, the |
|
|
| segments of the Ethernet address |
|
|
| are separated by dashes. In some |
|
|
| forms of Unix, the Ethernet |
|
|
| address is segmented with |
|
|
| colons. |
|
|
|
|
|
| The IP address you are trying to | Confirm that your PC has an IP |
|
| assign is not on your logical | address and that it is in the same |
|
| subnet. | logical subnet that you are trying |
|
|
| to assign to the device server. |
|
|
|
|
|
| The device server may not be | Make sure that the Link LED is lit. |
|
| plugged into the network | If the Link LED is not lit, then the |
|
| properly. | device server is not properly |
|
|
| plugged into the network. |
|
|
|
|
| When you try to assign an IP | The cause is most likely one of | |
| with DeviceInstaller, you get the | the following: | you specified. |
| following message: |
| Note: You cannot assign an IP |
|
| The Hardware address you | address to a device server |
| No response from device! | specified is incorrect. | through a router. |
| Verify the IP, Hardware |
|
|
| Address and Network Class. | The IP address you are trying to |
|
| Please try again. | assign is not a valid IP for your |
|
|
| logical subnet. |
|
|
| You did not choose the correct |
|
|
| subnet mask. |
|
|
|
|
|
| The device server is not | The most likely reason is the | The serial settings for the serial |
| communicating with the serial | wrong serial settings were | device and the device server must |
| device it is attached to. | chosen. | match. The default serial settings |
|
|
| for the device server are |
|
|
| 9600 baud, 8 character bits, no |
|
|
| parity, 1 stop bit, no flow control. |
|
|
|
|
| When you try to enter the setup | The issue is most likely | |
| mode on the device server via | something covered in the | problem above. Confirm that |
| the serial port, you get no | previous problem, or possibly, | Caps Lock is not on. |
| response. | you have Caps Lock on. |
|
|
|
|
|
| You can ping the device server, | There may be an IP address | Turn the device server off and |
| but not Telnet to the device | conflict on your network | then issue the following |
| server on port 9999. |
| commands at the DOS prompt of |
|
| You are not Telnetting to port | your computer: |
|
|
| |
|
| 9999. | ARP |
|
|
| |
|
|
|
|
WiPort™ User Guide |