Troubleshooting

 

290

 

 

 

Action

Yes

No

Step 4

The problem is solved.

Contact customer

a Check if the internal option is selected.

 

support.

It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 45.

bResend the print job.

Does the internal option operate correctly?

Internal print server does not operate correctly

 

Action

Yes

No

 

Step 1

Go to step 2.

Check if the internal

 

Reinstall the internal print server.

 

print server is

 

a Remove, and then install the internal print server. For more

 

supported by the

 

 

printer.

 

information, see “Installing an Internal Solutions Port” on page 32.

 

 

 

Note: An internal print

 

b Print a menu settings page, and then check if the internal print server

 

 

 

server from another

 

is listed in the Installed Features list.

 

 

 

printer may not work

 

 

 

 

Is the internal print server listed in the Installed Features list?

 

with this printer.

 

 

 

 

 

 

 

 

Step 2

The problem is solved.

Contact customer

 

Check the cable and the internal print server connection.

 

support.

 

Use the correct cable, and then check if it is securely connected to the

 

 

 

internal print server.

 

 

 

Does the internal print server operate correctly?

 

 

 

 

 

 

Internal Solutions Port does not operate correctly

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Check if you have a

Make sure the Internal Solutions Port (ISP) is installed.

 

supported ISP.

a Install the ISP. For more information, see “Installing an Internal

 

Note: An ISP from

Solutions Port” on page 32.

 

another printer may

b Print a menu settings page, and then check if the ISP is listed in the

 

not work on this

 

printer.

Installed Features list.

 

 

 

Is the ISP listed in the Installed Features list?

 

 

 

 

 

Page 290
Image 290
Lexmark 036, 436, 236 Internal print server does not operate correctly, Internal Solutions Port does not operate correctly

236, 036, 436 specifications

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