Users Guide
June
 Contents
 Printing
Loading paper and specialty media
Paper and specialty media guide
Copying
 Understanding the printer menus 117
Faxing
Scanning 112
Saving money and the environment 198
 Maintaining the printer 205
Managing the printer 239
Clearing jams 242
 Troubleshooting 271
335
Index 353
 Safety information
Safety information
Page
 Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
 Connecting the printer to an outlet
Selecting a location for the printer
Other countries and regions -See the printed
 Printer configurations
 Configured model
Basic model
 Understanding the basic functions of the scanner
Hardware option Alternative hardware option
 Using the ADF and scanner glass
Automatic document feeder ADF Scanner glass
 Understanding the printer control panel
Using the control panel
Understanding the printer control panel
Use
 Sleep button light Printer status
Indicator light Printer status
Understanding the home screen
Touch
 Features
Feature Description
 Using the touch-screen buttons
123.123.123.123
 Other touch-screen buttons
 Finding the IP address of the printer
Setting up and using the home screen applications
Accessing the Embedded Web Server
Finding the IP address of the computer
 Click Settings General Settings Home screen customization
Customizing the home screen
Understanding the different applications
 Activating the home screen applications
Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Finding information about the home screen applications
 Setting up Card Copy
Using MyShortcut
Click Settings Apps Apps Management Card Copy
 Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
 Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
UseTo
 For one application
Exporting and importing a configuration
Click Settings Import/Export
For multiple applications
 Accessing the controller board
Additional printer setup
Installing internal options
Available internal options
Page
 Align the base of the access cover to the printer
 Installing a memory card
Access the controller board
 Installing an optional card
 Installing an Internal Solutions Port
Additional printer setup Push the card firmly into place
 Additional printer setup Unpack the ISP kit
Thumbscrews
Page
Page
 Removing a printer hard disk
 Additional printer setup Access the controller board
 Installing optional trays
Installing hardware options
Order of installation
Additional printer setup Remove the hard disk
 Accessory name
Quantity
 Accessory name Quantity Screw
Page
Page
Page
 Attaching cables
 Adding available options in the print driver
Setting up the printer software
Installing the printer
Windows
 Preparing to set up the printer on an Ethernet network
Preparing to set up the printer on a wireless network
Networking
 Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
 Select a wireless connection setup
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Follow the instructions on the printer display
 Click Settings Network/Ports Wireless
For Windows users
For Macintosh users
 Printing a menu settings
Verifying printer setup
Setting up serial printing Windows only
Printing a network setup
 Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading trays
Page
 Loading the multipurpose feeder
Open the multipurpose feeder
 Loading letterhead
Without an optional finisher With an optional finisher
 Loading prepunched paper
Load envelopes with the flap side up
One ‑sided printing Two ‑sided printing
 Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
 Creating a custom name for a paper type
Using the Embedded Web Server
Using the printer control panel
Assigning a custom paper type
 Tips on using envelopes
Using specialty media
Tips on using card stock
Paper and specialty media guide
 Tips on using labels
Tips on using letterhead
Source Printing Side with Paper orientation Letterhead
 Tips on using transparencies
Paper characteristics
Paper guidelines
 Selecting paper
Using recycled paper and other office papers
Fiber content
Selecting preprinted forms and letterhead
 Unacceptable paper examples
 Paper sizes supported by the printer
Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the trays and multipurpose feeder
 Paper and specialty media guide
Sheet Tray Feeder Printing Tray Tray
257 x 364 mm 10.12 x 14.33
 Paper size Dimensions
Paper sizes supported by the ADF and scanner glass
320 x 450 mm 12.6 x 17.7
 Paper types and weights supported by the printer
Printer engine supports 60-256‑g/m216-68‑lb paper weights
Recycled1
 Paper sizes, types, and weights supported by the finishers
Printer engine supports 60-256 g/m2 16-68‑lb paper weights
 Executive Letter Legal 12 x 11 x
Supported paper sizes
Supported paper types
Oficio Folio Statement Universal
 Paper and specialty media guide
 Printing forms
Printing
Printing forms and a document
Printing a document
 Printing from a flash drive or mobile device
Adjusting toner darkness
Settings Print Settings Quality Menu
Printing from a flash drive
 Recommended flash drives
Supported flash drives and file types
Printing from a mobile device
File type
 Printing confidential and other held jobs
Storing print jobs in the printer
Printing confidential and other held jobs
 Printing information pages
Modifying confidential print settings
Click Settings tab Security Confidential Print Setup
Printing a font sample list
 Canceling a print job from the computer
Canceling a print job
Canceling a print job from the printer control panel
Printing a directory list
 Making copies
Copying using the ADF or scanner glass
Copying
Copying photos
 Creating a copy shortcut using the printer control panel
Creating a copy shortcut
Copying on transparencies or letterhead
 Copying to a different size
Customizing copy settings
Making copies using paper from a selected tray
Copying different paper sizes
 Reducing or enlarging copies
Adjusting copy quality
Copying on both sides of the paper two‑sided
Collating copies
 Placing separator sheets between copies
Copying multiple pages onto a single sheet
Creating a custom copy job
 Understanding the copy options
Canceling a copy job while pages are being printed
Placing a header or footer on pages
Copy from
 Darkness
Content
Scale
Sides Duplex
 Using the advanced options
 Click Settings E-mail/FTP Settings E-mail Settings
Setting up the printer to e-mail
Configuring e‑mail settings
Mailing
 Sending an e-mail using the control panel
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the control panel
Creating an e-mail shortcut
 Customizing e-mail settings
Canceling an e-mail
Understanding the e-mail options
 File Name
Resolution
Message
Original Size
 Setup
Scan Preview
 Setting up the printer to fax
Faxing
Faxing
 Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
 Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
 Connected to the same telephone wall jack To connect
 Connected to different wall jacks To connect
 To connect
 Scenario 2 Digital Subscriber Line DSL
 Scenario 3 VoIP telephone service
 To connect
 Setup 1 Printer is connected directly to a cable modem
 Faxing
 Part name Part number Lexmark adapter plug 40X8519
 Connecting the printer to a non‑RJ‑11 wall jack
Faxing 101
 Connecting the printer to a wall jack in Germany
Faxing 102
Page
 Setting the date and time
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
 Click Settings Security Set Date and Time
Configuring the printer to observe daylight saving time
Sending a fax using the control panel
Sending a fax
 Sending a fax using the computer
Sending a fax at a scheduled time
Faxing 106
 Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Faxing 107
 Making a fax lighter or darker
Customizing fax settings
Changing the fax resolution
Viewing a fax log
 Canceling a fax job
Holding and forwarding faxes
Holding faxes
 Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
 Faxing 111
Delayed Send
Color
This option lets you send a fax at a later time or date
 Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
 Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the control panel
Scanning to an FTP address
 Scanning to a flash drive
Setting up Scan to Computer
Scanning to a computer or flash drive
Scanning 114
 Understanding the scan options
Scanning 115
This option lets you type a file name for the scan image
 Scanning 116
 Understanding the printer m enus
Menus list
Understanding the printer menus 117
 Paper Size/Type menu
Default Source menu
Paper menu
Understanding the printer menus 118
 Understanding the printer menus 119
Tray x Type
MP Feeder Size
 Understanding the printer menus 120
MP Feeder Type
Manual Paper Size
 Configure MP menu
Understanding the printer menus 121
 Substitute Size menu
Paper Texture menu
Understanding the printer menus 122
 Paper Loading menu
Understanding the printer menus 123
 Understanding the printer menus 124
 Custom Scan Sizes menu
Custom Types menu
Custom Names menu
Custom Bin Names menu
 Universal Setup menu
Bin Setup menu
Understanding the printer menus 126
 Overflow Bin
Configure Bins
Understanding the printer menus 127
Assign Type/Bin
 Reports menu
Reports menu
Understanding the printer menus 128
 Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 129
 To access the menu, navigate to either of the following
Understanding the printer menus 130
 Network Card menu
TCP/IP menu
Understanding the printer menus 131
 To access the menu, navigate to any of the following
IPv6 menu
Understanding the printer menus 132
 Network/Ports Network x Network x Setup Wireless
Wireless menu
To access the menu, navigate to
Understanding the printer menus 133
 AppleTalk menu
Standard USB menu
Understanding the printer menus 134
 ENA Address
Understanding the printer menus 135
USB Buffer
ENA Netmask
 ENA Gateway
Parallel x menu
Understanding the printer menus 136
Parallel Buffer
 Advanced Status
Parallel Mode
Understanding the printer menus 137
Protocol
 Serial x menu
Understanding the printer menus 138
 Understanding the printer menus 139
Serial Buffer
Robust XON
 Smtp Setup menu
Understanding the printer menus 140
 Edit Security Setups menu
Security menu
Understanding the printer menus 141
 Miscellaneous Security Settings menu
Understanding the printer menus 142
 Confidential Print menu
Understanding the printer menus 143
 Erase Temporary Data Files menu
Understanding the printer menus 144
 Understanding the printer menus 145
Configure Log
Security Audit Log menu
Export Log
 Current Date and Time
Set Date and Time menu
Understanding the printer menus 146
Manually Set Date and Time
 Understanding the printer menus 147
 Settings menu
General Settings menu
Understanding the printer menus 148
 Understanding the printer menus 149
Quiet Mode
Run Initial setup
Keyboard
 Scan to PC Port Range
Understanding the printer menus 150
Paper Sizes
Displayed Information
 Understanding the printer menus 151
 Understanding the printer menus 152
 Understanding the printer menus 153
 Timeouts
Understanding the printer menus 154
 Error Recovery
Print Recovery
Understanding the printer menus 155
 Understanding the printer menus 156
Press Sleep Button
Press and Hold Sleep Button
 Copy Settings menu
Understanding the printer menus 157
 Understanding the printer menus 158
 Understanding the printer menus 159
 Understanding the printer menus 160
 Understanding the printer menus 161
 General Fax Settings
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 162
 Understanding the printer menus 163
Fax Send Settings
Resolution
Fax Cover
 Understanding the printer menus 164
 Understanding the printer menus 165
 Understanding the printer menus 166
Scan Preview
Color Balance
 Fax Receive Settings
Understanding the printer menus 167
 Understanding the printer menus 168
 Fax Log Settings
Understanding the printer menus 169
 Answer On
‑mail Settings menu
Speaker Settings
Understanding the printer menus 170
 Color
Understanding the printer menus 171
Format
Orientation
 Photo Default
Text Default
Text/Photo Default
Understanding the printer menus 172
 Use Multi ‑Page Tiff
Understanding the printer menus 173
‑mail images sent as
‑mail Bit Depth
 Understanding the printer menus 174
Use cc/bcc
 FTP Settings menu
Understanding the printer menus 175
 Understanding the printer menus 176
 Understanding the printer menus 177
FTP bit Depth
File Name
 Understanding the printer menus 178
 Scan Settings
Flash Drive menu
Understanding the printer menus 179
 Understanding the printer menus 180
 Understanding the printer menus 181
Scan Bit Depth
 Print Settings
Understanding the printer menus 182
Copies
 Understanding the printer menus 183
 Print Settings
Setup menu
Understanding the printer menus 184
 Download Target
Understanding the printer menus 185
Print Area
Resource Save
 Finishing menu
Understanding the printer menus 186
Separator Source
 Staple Job
Understanding the printer menus 187
Paper Saver Orientation
Run Stapler Test
 Quality menu
Understanding the printer menus 188
 Job Accounting menu
Understanding the printer menus 189
 Utilities menu
Understanding the printer menus 190
 XPS menu
Understanding the printer menus 191
 PostScript menu
PCL Emul menu
Understanding the printer menus 192
 Symbol Set
PCL Emulation Settings
Understanding the printer menus 193
 Understanding the printer menus 194
Tray Renumber
 Font Size
Html menu
Understanding the printer menus 195
Scale
 Understanding the printer menus 196
Help menu
Image menu
Menu item Description
 Understanding the printer menus 197
 Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
 Saving energy
Using Hibernate mode
Using Eco‑Mode
Avoid paper jams
 Recycling
Adjusting Sleep mode
Adjusting the brightness of the printer display
Recycling Lexmark products
 Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 201
 Statement of Volatility
Using the security lock feature
Securing the printer
Disposing of a printer hard disk
 Erasing non‑volatile memory
Touch Back, and then exit the Configuration menu
Erasing volatile memory
Erasing printer hard disk memory
 Finding printer security information
Configuring printer hard disk encryption
Touch Disk Encryption Enable
Securing the printer 204
 Cleaning the scanner glass
Cleaning printer parts
Cleaning the printer
Maintaining the printer
 Cleaning the charger and the printhead lens
Close the scanner cover
Open the bottom front door
Page
Page
 Emptying the hole punch box
Maintaining the printer 209
Open door H Remove and empty the hole punch box
 From the home screen, touch Status/Supplies View Supplies
Checking the status of parts and supplies
Estimated number of remaining pages
Click Device Status More Details
 Ordering a toner cartridge
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering a photoconductor unit
 Ordering staple cartridges
Ordering a 300K maintenance kit
Storing parts and supplies
Storing supplies
 Maintaining the printer 213
Replacing supplies
Replacing a photoconductor unit
Open the bottom front door Remove the waste toner bottle
Page
 Replacing the staple cartridge
Replacing the staple cartridge in the staple finisher
Page
Page
 Replacing the staple cartridge in the booklet finisher
Maintaining the printer 218
Page
 Maintaining the printer 220
 Replacing the toner cartridge
Page
 Replacing the waste toner bottle
Page
 Replacing the exhaust filter
Replacing the 300K maintenance kit
Replacing the exhaust and ozone filters
Maintaining the printer 225
 Replacing the ozone filter
Maintaining the printer 226 Insert the new filter
 Replacing the pick, feed, and separator rollers
Maintaining the printer 227
Page
Page
 Replacing the transfer module
Page
Page
 Replacing the transfer roller
 Resetting the maintenance counter
Reset Maintenance Counter Reset 300K Maintenance Kit
 Replacing the ADF scan pad
Maintaining the printer 235
Page
 Moving the printer to another location
Moving the printer
Before moving the printer
Maintaining the printer 237
 When shipping the printer, use the original packaging
Shipping the printer
 Checking the virtual display
Setting up e‑mail alerts
Managing the printer
Viewing reports
 Click Printer Settings
Copying printer settings to other printers
Click the Copy Printer Settings
Click Copy Printer Settings
 Notification Description Non Continuable Stop1,2
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Replaced to continue printing
 Load paper properly
Clearing jams
Avoiding jams
Use recommended paper
 Understanding jam messages and locations
Area name
 Clearing jams 244
Area name Control panel message What to do
 245
Page
 ‑page jam, slide the 3000‑sheet tray and open door C yy.xx
Slide the 3000‑sheet tray
Page
 ‑page jam, open door D and clear all jammed paper y.xx
Open door D, and then remove the jammed paper
Page
 ‑page jam, slide the 3000‑sheet tray and open door D y.xx
Clearing jams 251
 ‑page jam, slide the 3000‑sheet tray and open door F y.xx
Slide the 3000‑sheet tray Remove the jammed paper
Page
Page
Page
Page
Page
 Remove all paper from the staple finisher bin
Page
Page
 Clearing jams 261
Page
Page
 Clearing jams 264
Page
Page
 Clearing jams 267 Area H8 Area H9
Page
 Clearing jams 269
 Clearing jams 270 Close the door Close the scanner cover
 Troubleshooting
Understanding the printer messages
 Complex page, some data may not have printed
Configuration change, some held jobs were not restored
Close door
Defective flash detected
 Error reading USB hub. Remove hub
Disk full, scan job canceled
Error reading USB drive. Remove USB
Disk full
 Fax Station Number not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax memory full
 Insert hole punch box
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insert Tray
 Load paper source with custom type name paper orientation
Troubleshooting 276
Load paper source with custom string paper orientation
Load paper source with paper size paper orientation
 Troubleshooting 277
Load Multipurpose Feeder with paper size paper orientation
Load staples
 Network x software error
Maintenance kit very low 80.xy
No analog phone line connected to modem, fax is disabled
Load staples G11, G12
 Open door H and remove paper from beneath area H10
Parallel port x disabled
Not enough free space in flash memory for resources
Paper changes needed
 Printer had to restart. Last job may be incomplete
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive photoconductor 31.xy
Remove defective disk
 Remove paper from standard output bin
Remove paper from bin
Remove paper from linked set bin name
Replace all originals if restarting job
 Replace missing waste toner bottle 82.xy
Troubleshooting 282
Replace jammed originals if restarting job
Replace missing cartridge 31.xy
 Replace photoconductor, 0 pages remain 84.xy
Restore held jobs?
Scanner disabled by admin
Replace unsupported cartridge 32.xy
 Smtp server not set up. Contact system administrator
Serial port x disabled
Some held jobs were not restored
Standard network software error
 Troubleshooting 285
Standard USB port disabled
Too many flash options installed
Supply needed to complete job
 Unformatted flash detected
Weblink server not set up. Contact system administrator
Tray x paper size unsupported
Unsupported disk
 Troubleshooting 287
Solving printer problems
Basic printer problems
Printer is not responding
 Troubleshooting 288
 Printer display is blank
Hardware and internal option problems
Troubleshooting 289
Cannot detect internal option
 Internal Solutions Port does not operate correctly
Troubleshooting 290
Internal print server does not operate correctly
 Action Yes Step Problem is solved Go to step
Tray problems
Troubleshooting 291
Step Problem is solved. Go to step
 Settings General Settings Print Recovery
Paper feed problems
Troubleshooting 292
USB/parallel interface card does not operate correctly
 Paper frequently jams
Troubleshooting 293
Action Yes Step Go to step Problem is solved
Paper jam message remains after jam is cleared
 Troubleshooting 294
Solving print problems
Printing problems
Confidential and other held jobs do not print
 Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 295
 Troubleshooting 296
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
 Troubleshooting 297
Large jobs do not collate
Click File Print Advanced Print As Image OK OK
 Settings General Settings Print Recovery Page Protect Off
Troubleshooting 298
Settings General Settings Eco‑Mode Off
Print job takes longer than expected
 Troubleshooting 299
Print jobs do not print
 Tray linking does not work
Troubleshooting 300
Settings General Settings Timeouts
Unexpected page breaks occur
 Characters have jagged or uneven edges
Print quality problems
Troubleshooting 301
Clipped pages or images
 Troubleshooting 302
 Troubleshooting 303
Gray background on prints
Horizontal voids appear on prints
 Troubleshooting 304
Incorrect margins on prints
 Troubleshooting 305
Paper curl
 Troubleshooting 306
Printer is printing blank pages
 Troubleshooting 307
Printer is printing solid black pages
Print irregularities
 Troubleshooting 308
 Troubleshooting 309
Print is too dark
 Troubleshooting 310
Print is too light
 Troubleshooting 311
Repeating defects appear on prints
 Troubleshooting 312
Shadow images appear on prints
 Troubleshooting 313
Skewed print
 Troubleshooting 314
Streaked horizontal lines appear on prints
 Troubleshooting 315
Streaked vertical lines appear on prints
 Troubleshooting 316
Toner fog or background shading appears on prints
 Troubleshooting 317
Toner rubs off
Toner specks appear on prints
 Uneven print density
Troubleshooting 318
Transparency print quality is poor
Vertical voids appear on prints
 Troubleshooting 319
 Copier does not respond
Solving copy problems
Troubleshooting 320
Partial document or photo copies
 Troubleshooting 321
Poor copy quality
 Solving fax problems
Caller ID is not shown
 Troubleshooting 323
Cannot send or receive a fax
 Troubleshooting 324
 Troubleshooting 325
Can receive but not send faxes
 Troubleshooting 326
Click Settings Fax Settings Analog Fax Setup
Can send but not receive faxes
 Received fax has poor print quality
Troubleshooting 327
Settings General Settings Run initial setup Yes
Submit
 Troubleshooting 328
 Cannot scan from a computer
Solving scanner problems
Troubleshooting 329
Partial document or photo scans
 Troubleshooting 330
Scan job was not successful
 Stamp or Overwrite
Troubleshooting 331
Scanner unit does not close
Existing file check box
 Troubleshooting 332
Scanner does not respond
 Troubleshooting 333
Solving home screen application problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
 Tech Library
Troubleshooting 334
Contacting customer support
Mail
 335
Product information
Edition notice
June
 Trademarks
336
 337
Licensing notices
Noise emission levels
Meter average sound pressure, dBA
 Static sensitivity notice
India E-Waste notice
Product disposal
338
 Laser advisory label
Temperature information
Laser notice
339
 Mode Description Power consumption Watts
Power consumption
Product power consumption
340
 Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
 Radio interference notice
Regulatory notices for telecommunication terminal equipment
342
 343
 344
 Utilisation de ce produit en Suisse
Using this product in Switzerland
Japanese telecom notice
Verwendung dieses Produkts in der Schweiz
 Exposure to radio frequency radiation
Regulatory notices for wireless products
Modular component notice
Industry Canada Canada
 Industrie Canada Canada
347
 348
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
 Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
349
 Extent of limited warranty
350
 Additional rights
Patent acknowledgment
Limitation of liability
351
 352
 Index
Symbols
300K maintenance kit ordering
Numerics
Page
Page
 FTP
Page
Page
Page
Page
Page
Page