June
Users Guide
Contents
Copying
Loading paper and specialty media
Paper and specialty media guide
Printing
Saving money and the environment 198
Faxing
Scanning 112
Understanding the printer menus 117
Clearing jams 242
Maintaining the printer 205
Managing the printer 239
Index 353
Troubleshooting 271
335
Safety information
Safety information
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What are you looking for? Find it here
Learning about the printer
Finding information about the printer
Learning about the printer
Other countries and regions -See the printed
Connecting the printer to an outlet
Selecting a location for the printer
Printer configurations
Basic model
Configured model
Hardware option Alternative hardware option
Understanding the basic functions of the scanner
Automatic document feeder ADF Scanner glass
Using the ADF and scanner glass
Use
Using the control panel
Understanding the printer control panel
Understanding the printer control panel
Touch
Indicator light Printer status
Understanding the home screen
Sleep button light Printer status
Feature Description
Features
123.123.123.123
Using the touch-screen buttons
Other touch-screen buttons
Finding the IP address of the computer
Setting up and using the home screen applications
Accessing the Embedded Web Server
Finding the IP address of the printer
Understanding the different applications
Click Settings General Settings Home screen customization
Customizing the home screen
Finding information about the home screen applications
Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Activating the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Using MyShortcut
Click Settings Apps Apps Management Multi Send
Setting up Multi Send
Setting up Scan to Network
UseTo
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
For multiple applications
Exporting and importing a configuration
Click Settings Import/Export
For one application
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
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Align the base of the access cover to the printer
Access the controller board
Installing a memory card
Installing an optional card
Additional printer setup Push the card firmly into place
Installing an Internal Solutions Port
Thumbscrews
Additional printer setup Unpack the ISP kit
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Removing a printer hard disk
Additional printer setup Access the controller board
Additional printer setup Remove the hard disk
Installing hardware options
Order of installation
Installing optional trays
Quantity
Accessory name
Accessory name Quantity Screw
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Attaching cables
Windows
Setting up the printer software
Installing the printer
Adding available options in the print driver
Networking
Preparing to set up the printer on an Ethernet network
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Follow the instructions on the printer display
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Select a wireless connection setup
For Macintosh users
Click Settings Network/Ports Wireless
For Windows users
Printing a network setup
Verifying printer setup
Setting up serial printing Windows only
Printing a menu settings
Loading trays
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Page
Open the multipurpose feeder
Loading the multipurpose feeder
Without an optional finisher With an optional finisher
Loading letterhead
One ‑sided printing Two ‑sided printing
Loading prepunched paper
Load envelopes with the flap side up
Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Assigning a custom paper type
Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
Paper and specialty media guide
Using specialty media
Tips on using card stock
Tips on using envelopes
Source Printing Side with Paper orientation Letterhead
Tips on using labels
Tips on using letterhead
Paper guidelines
Tips on using transparencies
Paper characteristics
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Fiber content
Selecting paper
Unacceptable paper examples
Paper sizes supported by the trays and multipurpose feeder
Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the printer
257 x 364 mm 10.12 x 14.33
Paper and specialty media guide
Sheet Tray Feeder Printing Tray Tray
320 x 450 mm 12.6 x 17.7
Paper size Dimensions
Paper sizes supported by the ADF and scanner glass
Recycled1
Paper types and weights supported by the printer
Printer engine supports 60-256‑g/m216-68‑lb paper weights
Printer engine supports 60-256 g/m2 16-68‑lb paper weights
Paper sizes, types, and weights supported by the finishers
Oficio Folio Statement Universal
Supported paper sizes
Supported paper types
Executive Letter Legal 12 x 11 x
Paper and specialty media guide
Printing a document
Printing
Printing forms and a document
Printing forms
Printing from a flash drive
Adjusting toner darkness
Settings Print Settings Quality Menu
Printing from a flash drive or mobile device
File type
Supported flash drives and file types
Printing from a mobile device
Recommended flash drives
Printing confidential and other held jobs
Printing confidential and other held jobs
Storing print jobs in the printer
Printing a font sample list
Modifying confidential print settings
Click Settings tab Security Confidential Print Setup
Printing information pages
Printing a directory list
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Copying photos
Copying using the ADF or scanner glass
Copying
Making copies
Copying on transparencies or letterhead
Creating a copy shortcut using the printer control panel
Creating a copy shortcut
Copying different paper sizes
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Collating copies
Adjusting copy quality
Copying on both sides of the paper two‑sided
Reducing or enlarging copies
Creating a custom copy job
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Copy from
Canceling a copy job while pages are being printed
Placing a header or footer on pages
Understanding the copy options
Sides Duplex
Content
Scale
Darkness
Using the advanced options
Mailing
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the control panel
Sending an e-mail using the control panel
Understanding the e-mail options
Customizing e-mail settings
Canceling an e-mail
Original Size
Resolution
Message
File Name
Scan Preview
Setup
Faxing
Setting up the printer to fax
Faxing
Click Settings Fax Settings Analog Fax Setup
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Scenario 1 Standard telephone line
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Connected to the same telephone wall jack To connect
Connected to different wall jacks To connect
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
To connect
Setup 1 Printer is connected directly to a cable modem
Faxing
Part name Part number Lexmark adapter plug 40X8519
Faxing 101
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 102
Connecting the printer to a wall jack in Germany
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Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Setting the date and time
Sending a fax
Configuring the printer to observe daylight saving time
Sending a fax using the control panel
Click Settings Security Set Date and Time
Faxing 106
Sending a fax using the computer
Sending a fax at a scheduled time
Faxing 107
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Viewing a fax log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Holding faxes
Canceling a fax job
Holding and forwarding faxes
Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
This option lets you send a fax at a later time or date
Delayed Send
Color
Faxing 111
Scanning to an FTP address
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the control panel
Scanning 114
Setting up Scan to Computer
Scanning to a computer or flash drive
Scanning to a flash drive
This option lets you type a file name for the scan image
Understanding the scan options
Scanning 115
Scanning 116
Understanding the printer menus 117
Understanding the printer m enus
Menus list
Understanding the printer menus 118
Default Source menu
Paper menu
Paper Size/Type menu
MP Feeder Size
Understanding the printer menus 119
Tray x Type
Manual Paper Size
Understanding the printer menus 120
MP Feeder Type
Understanding the printer menus 121
Configure MP menu
Understanding the printer menus 122
Substitute Size menu
Paper Texture menu
Understanding the printer menus 123
Paper Loading menu
Understanding the printer menus 124
Custom Bin Names menu
Custom Types menu
Custom Names menu
Custom Scan Sizes menu
Understanding the printer menus 126
Universal Setup menu
Bin Setup menu
Assign Type/Bin
Configure Bins
Understanding the printer menus 127
Overflow Bin
Understanding the printer menus 128
Reports menu
Reports menu
Understanding the printer menus 129
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 130
To access the menu, navigate to either of the following
Understanding the printer menus 131
Network Card menu
TCP/IP menu
Understanding the printer menus 132
To access the menu, navigate to any of the following
IPv6 menu
Understanding the printer menus 133
Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
Understanding the printer menus 134
AppleTalk menu
Standard USB menu
ENA Netmask
Understanding the printer menus 135
USB Buffer
ENA Address
Parallel Buffer
Parallel x menu
Understanding the printer menus 136
ENA Gateway
Protocol
Parallel Mode
Understanding the printer menus 137
Advanced Status
Understanding the printer menus 138
Serial x menu
Robust XON
Understanding the printer menus 139
Serial Buffer
Understanding the printer menus 140
Smtp Setup menu
Understanding the printer menus 141
Edit Security Setups menu
Security menu
Understanding the printer menus 142
Miscellaneous Security Settings menu
Understanding the printer menus 143
Confidential Print menu
Understanding the printer menus 144
Erase Temporary Data Files menu
Export Log
Configure Log
Security Audit Log menu
Understanding the printer menus 145
Manually Set Date and Time
Set Date and Time menu
Understanding the printer menus 146
Current Date and Time
Understanding the printer menus 147
Understanding the printer menus 148
Settings menu
General Settings menu
Keyboard
Quiet Mode
Run Initial setup
Understanding the printer menus 149
Displayed Information
Understanding the printer menus 150
Paper Sizes
Scan to PC Port Range
Understanding the printer menus 151
Understanding the printer menus 152
Understanding the printer menus 153
Understanding the printer menus 154
Timeouts
Understanding the printer menus 155
Error Recovery
Print Recovery
Press and Hold Sleep Button
Understanding the printer menus 156
Press Sleep Button
Understanding the printer menus 157
Copy Settings menu
Understanding the printer menus 158
Understanding the printer menus 159
Understanding the printer menus 160
Understanding the printer menus 161
Understanding the printer menus 162
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Fax Cover
Fax Send Settings
Resolution
Understanding the printer menus 163
Understanding the printer menus 164
Understanding the printer menus 165
Color Balance
Understanding the printer menus 166
Scan Preview
Understanding the printer menus 167
Fax Receive Settings
Understanding the printer menus 168
Understanding the printer menus 169
Fax Log Settings
Understanding the printer menus 170
‑mail Settings menu
Speaker Settings
Answer On
Orientation
Understanding the printer menus 171
Format
Color
Understanding the printer menus 172
Text Default
Text/Photo Default
Photo Default
‑mail Bit Depth
Understanding the printer menus 173
‑mail images sent as
Use Multi ‑Page Tiff
Use cc/bcc
Understanding the printer menus 174
Understanding the printer menus 175
FTP Settings menu
Understanding the printer menus 176
File Name
Understanding the printer menus 177
FTP bit Depth
Understanding the printer menus 178
Understanding the printer menus 179
Scan Settings
Flash Drive menu
Understanding the printer menus 180
Scan Bit Depth
Understanding the printer menus 181
Copies
Print Settings
Understanding the printer menus 182
Understanding the printer menus 183
Understanding the printer menus 184
Print Settings
Setup menu
Resource Save
Understanding the printer menus 185
Print Area
Download Target
Separator Source
Finishing menu
Understanding the printer menus 186
Run Stapler Test
Understanding the printer menus 187
Paper Saver Orientation
Staple Job
Understanding the printer menus 188
Quality menu
Understanding the printer menus 189
Job Accounting menu
Understanding the printer menus 190
Utilities menu
Understanding the printer menus 191
XPS menu
Understanding the printer menus 192
PostScript menu
PCL Emul menu
Understanding the printer menus 193
Symbol Set
PCL Emulation Settings
Tray Renumber
Understanding the printer menus 194
Scale
Html menu
Understanding the printer menus 195
Font Size
Menu item Description
Help menu
Image menu
Understanding the printer menus 196
Understanding the printer menus 197
Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
Avoid paper jams
Using Hibernate mode
Using Eco‑Mode
Saving energy
Recycling Lexmark products
Adjusting Sleep mode
Adjusting the brightness of the printer display
Recycling
Saving money and the environment 201
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Disposing of a printer hard disk
Using the security lock feature
Securing the printer
Statement of Volatility
Erasing printer hard disk memory
Touch Back, and then exit the Configuration menu
Erasing volatile memory
Erasing non‑volatile memory
Securing the printer 204
Configuring printer hard disk encryption
Touch Disk Encryption Enable
Finding printer security information
Maintaining the printer
Cleaning printer parts
Cleaning the printer
Cleaning the scanner glass
Open the bottom front door
Cleaning the charger and the printhead lens
Close the scanner cover
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Open door H Remove and empty the hole punch box
Emptying the hole punch box
Maintaining the printer 209
Click Device Status More Details
Checking the status of parts and supplies
Estimated number of remaining pages
From the home screen, touch Status/Supplies View Supplies
Ordering a photoconductor unit
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering a toner cartridge
Storing supplies
Ordering a 300K maintenance kit
Storing parts and supplies
Ordering staple cartridges
Open the bottom front door Remove the waste toner bottle
Replacing supplies
Replacing a photoconductor unit
Maintaining the printer 213
Page
Replacing the staple cartridge in the staple finisher
Replacing the staple cartridge
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Page
Maintaining the printer 218
Replacing the staple cartridge in the booklet finisher
Page
Maintaining the printer 220
Replacing the toner cartridge
Page
Replacing the waste toner bottle
Page
Maintaining the printer 225
Replacing the 300K maintenance kit
Replacing the exhaust and ozone filters
Replacing the exhaust filter
Maintaining the printer 226 Insert the new filter
Replacing the ozone filter
Maintaining the printer 227
Replacing the pick, feed, and separator rollers
Page
Page
Replacing the transfer module
Page
Page
Replacing the transfer roller
Reset Maintenance Counter Reset 300K Maintenance Kit
Resetting the maintenance counter
Maintaining the printer 235
Replacing the ADF scan pad
Page
Maintaining the printer 237
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
When shipping the printer, use the original packaging
Viewing reports
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Copy Printer Settings
Copying printer settings to other printers
Click the Copy Printer Settings
Click Printer Settings
Replaced to continue printing
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Notification Description Non Continuable Stop1,2
Use recommended paper
Clearing jams
Avoiding jams
Load paper properly
Area name
Understanding jam messages and locations
Area name Control panel message What to do
Clearing jams 244
245
Page
Slide the 3000‑sheet tray
‑page jam, slide the 3000‑sheet tray and open door C yy.xx
Page
Open door D, and then remove the jammed paper
‑page jam, open door D and clear all jammed paper y.xx
Page
Clearing jams 251
‑page jam, slide the 3000‑sheet tray and open door D y.xx
Slide the 3000‑sheet tray Remove the jammed paper
‑page jam, slide the 3000‑sheet tray and open door F y.xx
Page
Page
Page
Page
Page
Remove all paper from the staple finisher bin
Page
Page
Clearing jams 261
Page
Page
Clearing jams 264
Page
Page
Clearing jams 267 Area H8 Area H9
Page
Clearing jams 269
Clearing jams 270 Close the door Close the scanner cover
Understanding the printer messages
Troubleshooting
Defective flash detected
Configuration change, some held jobs were not restored
Close door
Complex page, some data may not have printed
Disk full
Disk full, scan job canceled
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax memory full
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Insert Tray
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insert hole punch box
Load paper source with paper size paper orientation
Troubleshooting 276
Load paper source with custom string paper orientation
Load paper source with custom type name paper orientation
Load staples
Troubleshooting 277
Load Multipurpose Feeder with paper size paper orientation
Load staples G11, G12
Maintenance kit very low 80.xy
No analog phone line connected to modem, fax is disabled
Network x software error
Paper changes needed
Parallel port x disabled
Not enough free space in flash memory for resources
Open door H and remove paper from beneath area H10
Remove defective disk
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive photoconductor 31.xy
Printer had to restart. Last job may be incomplete
Replace all originals if restarting job
Remove paper from bin
Remove paper from linked set bin name
Remove paper from standard output bin
Replace missing cartridge 31.xy
Troubleshooting 282
Replace jammed originals if restarting job
Replace missing waste toner bottle 82.xy
Replace unsupported cartridge 32.xy
Restore held jobs?
Scanner disabled by admin
Replace photoconductor, 0 pages remain 84.xy
Standard network software error
Serial port x disabled
Some held jobs were not restored
Smtp server not set up. Contact system administrator
Supply needed to complete job
Standard USB port disabled
Too many flash options installed
Troubleshooting 285
Unsupported disk
Weblink server not set up. Contact system administrator
Tray x paper size unsupported
Unformatted flash detected
Printer is not responding
Solving printer problems
Basic printer problems
Troubleshooting 287
Troubleshooting 288
Cannot detect internal option
Hardware and internal option problems
Troubleshooting 289
Printer display is blank
Internal print server does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 290
Step Problem is solved. Go to step
Tray problems
Troubleshooting 291
Action Yes Step Problem is solved Go to step
USB/parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 292
Settings General Settings Print Recovery
Paper jam message remains after jam is cleared
Troubleshooting 293
Action Yes Step Go to step Problem is solved
Paper frequently jams
Confidential and other held jobs do not print
Solving print problems
Printing problems
Troubleshooting 294
Troubleshooting 295
Envelope seals when printing
Error message about reading the flash drive appears
Job prints from the wrong tray or on the wrong paper
Troubleshooting 296
Incorrect characters print
Click File Print Advanced Print As Image OK OK
Troubleshooting 297
Large jobs do not collate
Print job takes longer than expected
Troubleshooting 298
Settings General Settings Eco‑Mode Off
Settings General Settings Print Recovery Page Protect Off
Print jobs do not print
Troubleshooting 299
Unexpected page breaks occur
Troubleshooting 300
Settings General Settings Timeouts
Tray linking does not work
Clipped pages or images
Print quality problems
Troubleshooting 301
Characters have jagged or uneven edges
Troubleshooting 302
Horizontal voids appear on prints
Troubleshooting 303
Gray background on prints
Incorrect margins on prints
Troubleshooting 304
Paper curl
Troubleshooting 305
Printer is printing blank pages
Troubleshooting 306
Print irregularities
Troubleshooting 307
Printer is printing solid black pages
Troubleshooting 308
Print is too dark
Troubleshooting 309
Print is too light
Troubleshooting 310
Repeating defects appear on prints
Troubleshooting 311
Shadow images appear on prints
Troubleshooting 312
Skewed print
Troubleshooting 313
Streaked horizontal lines appear on prints
Troubleshooting 314
Streaked vertical lines appear on prints
Troubleshooting 315
Toner fog or background shading appears on prints
Troubleshooting 316
Toner specks appear on prints
Troubleshooting 317
Toner rubs off
Vertical voids appear on prints
Troubleshooting 318
Transparency print quality is poor
Uneven print density
Troubleshooting 319
Partial document or photo copies
Solving copy problems
Troubleshooting 320
Copier does not respond
Poor copy quality
Troubleshooting 321
Caller ID is not shown
Solving fax problems
Cannot send or receive a fax
Troubleshooting 323
Troubleshooting 324
Can receive but not send faxes
Troubleshooting 325
Can send but not receive faxes
Troubleshooting 326
Click Settings Fax Settings Analog Fax Setup
Submit
Troubleshooting 327
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Troubleshooting 328
Partial document or photo scans
Solving scanner problems
Troubleshooting 329
Cannot scan from a computer
Scan job was not successful
Troubleshooting 330
Existing file check box
Troubleshooting 331
Scanner unit does not close
Stamp or Overwrite
Scanner does not respond
Troubleshooting 332
Click Settings Apps Apps Management System tab Log
Solving home screen application problems
An application error has occurred
Troubleshooting 333
Mail
Troubleshooting 334
Contacting customer support
Tech Library
June
Product information
Edition notice
335
336
Trademarks
Meter average sound pressure, dBA
Licensing notices
Noise emission levels
337
338
India E-Waste notice
Product disposal
Static sensitivity notice
339
Temperature information
Laser notice
Laser advisory label
340
Power consumption
Product power consumption
Mode Description Power consumption Watts
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
342
Radio interference notice
Regulatory notices for telecommunication terminal equipment
343
344
Verwendung dieses Produkts in der Schweiz
Using this product in Switzerland
Japanese telecom notice
Utilisation de ce produit en Suisse
Industry Canada Canada
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
347
Industrie Canada Canada
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
348
349
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
350
Extent of limited warranty
351
Patent acknowledgment
Limitation of liability
Additional rights
352
Numerics
Symbols
300K maintenance kit ordering
Index
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