June
Users Guide
 Contents
 Copying
Loading paper and specialty media
Paper and specialty media guide
Printing
 Saving money and the environment 198
Faxing
Scanning 112
Understanding the printer menus 117
 Managing the printer 239
Maintaining the printer 205
Clearing jams 242
 335
Troubleshooting 271
Index 353
 Safety information
Safety information
Page
 What are you looking for? Find it here
Learning about the printer
Finding information about the printer
Learning about the printer
 Selecting a location for the printer
Connecting the printer to an outlet
Other countries and regions -See the printed
 Printer configurations
 Basic model
Configured model
 Hardware option Alternative hardware option
Understanding the basic functions of the scanner
 Automatic document feeder ADF Scanner glass
Using the ADF and scanner glass
 Use
Using the control panel
Understanding the printer control panel
Understanding the printer control panel
 Touch
Indicator light Printer status
Understanding the home screen
Sleep button light Printer status
 Feature Description
Features
 123.123.123.123
Using the touch-screen buttons
 Other touch-screen buttons
 Finding the IP address of the computer
Setting up and using the home screen applications
Accessing the Embedded Web Server
Finding the IP address of the printer
 Customizing the home screen
Click Settings General Settings Home screen customization
Understanding the different applications
 Finding information about the home screen applications
Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Activating the home screen applications
 Using MyShortcut
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
 Setting up Scan to Network
Setting up Multi Send
Click Settings Apps Apps Management Multi Send
 Click Settings Remote Operator Panel Settings
Setting up Remote Operator Panel
UseTo
 For multiple applications
Exporting and importing a configuration
Click Settings Import/Export
For one application
 Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Page
 Align the base of the access cover to the printer
 Access the controller board
Installing a memory card
 Installing an optional card
 Additional printer setup Push the card firmly into place
Installing an Internal Solutions Port
 Thumbscrews
Additional printer setup Unpack the ISP kit
Page
Page
 Removing a printer hard disk
 Additional printer setup Access the controller board
 Additional printer setup Remove the hard disk
Installing hardware options
Order of installation
Installing optional trays
 Quantity
Accessory name
 Accessory name Quantity Screw
Page
Page
Page
 Attaching cables
 Windows
Setting up the printer software
Installing the printer
Adding available options in the print driver
 Preparing to set up the printer on a wireless network
Preparing to set up the printer on an Ethernet network
Networking
 Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
 Follow the instructions on the printer display
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Select a wireless connection setup
 For Windows users
Click Settings Network/Ports Wireless
For Macintosh users
 Printing a network setup
Verifying printer setup
Setting up serial printing Windows only
Printing a menu settings
 Loading trays
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Page
 Open the multipurpose feeder
Loading the multipurpose feeder
 Without an optional finisher With an optional finisher
Loading letterhead
 Load envelopes with the flap side up
Loading prepunched paper
One ‑sided printing Two ‑sided printing
 Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
 Assigning a custom paper type
Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
 Paper and specialty media guide
Using specialty media
Tips on using card stock
Tips on using envelopes
 Tips on using letterhead
Tips on using labels
Source Printing Side with Paper orientation Letterhead
 Paper characteristics
Tips on using transparencies
Paper guidelines
 Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Fiber content
Selecting paper
 Unacceptable paper examples
 Paper sizes supported by the trays and multipurpose feeder
Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the printer
 Sheet Tray Feeder Printing Tray Tray
Paper and specialty media guide
257 x 364 mm 10.12 x 14.33
 Paper sizes supported by the ADF and scanner glass
Paper size Dimensions
320 x 450 mm 12.6 x 17.7
 Printer engine supports 60-256‑g/m216-68‑lb paper weights
Paper types and weights supported by the printer
Recycled1
 Printer engine supports 60-256 g/m2 16-68‑lb paper weights
Paper sizes, types, and weights supported by the finishers
 Oficio Folio Statement Universal
Supported paper sizes
Supported paper types
Executive Letter Legal 12 x 11 x
 Paper and specialty media guide
 Printing a document
Printing
Printing forms and a document
Printing forms
 Printing from a flash drive
Adjusting toner darkness
Settings Print Settings Quality Menu
Printing from a flash drive or mobile device
 File type
Supported flash drives and file types
Printing from a mobile device
Recommended flash drives
 Storing print jobs in the printer
Printing confidential and other held jobs
Printing confidential and other held jobs
 Printing a font sample list
Modifying confidential print settings
Click Settings tab Security Confidential Print Setup
Printing information pages
 Printing a directory list
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
 Copying photos
Copying using the ADF or scanner glass
Copying
Making copies
 Creating a copy shortcut
Creating a copy shortcut using the printer control panel
Copying on transparencies or letterhead
 Copying different paper sizes
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
 Collating copies
Adjusting copy quality
Copying on both sides of the paper two‑sided
Reducing or enlarging copies
 Copying multiple pages onto a single sheet
Placing separator sheets between copies
Creating a custom copy job
 Copy from
Canceling a copy job while pages are being printed
Placing a header or footer on pages
Understanding the copy options
 Sides Duplex
Content
Scale
Darkness
 Using the advanced options
 Mailing
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
 Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the control panel
Sending an e-mail using the control panel
 Canceling an e-mail
Customizing e-mail settings
Understanding the e-mail options
 Original Size
Resolution
Message
File Name
 Scan Preview
Setup
 Faxing
Setting up the printer to fax
Faxing
 Click Settings Fax Settings Analog Fax Setup
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
 Scenario 1 Standard telephone line
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
 Connected to the same telephone wall jack To connect
 Connected to different wall jacks To connect
 To connect
 Scenario 2 Digital Subscriber Line DSL
 Scenario 3 VoIP telephone service
 To connect
 Setup 1 Printer is connected directly to a cable modem
 Faxing
 Part name Part number Lexmark adapter plug 40X8519
 Faxing 101
Connecting the printer to a non‑RJ‑11 wall jack
 Faxing 102
Connecting the printer to a wall jack in Germany
Page
 Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Setting the date and time
 Sending a fax
Configuring the printer to observe daylight saving time
Sending a fax using the control panel
Click Settings Security Set Date and Time
 Sending a fax at a scheduled time
Sending a fax using the computer
Faxing 106
 Creating shortcuts
Click Settings Manage Shortcuts Fax Shortcut Setup
Faxing 107
 Viewing a fax log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
 Holding and forwarding faxes
Canceling a fax job
Holding faxes
 Understanding the fax options
Click Settings Fax Settings
Forwarding a fax
 This option lets you send a fax at a later time or date
Delayed Send
Color
Faxing 111
 Scanning to an FTP address
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
 Scanning to an FTP address using the control panel
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address
 Scanning 114
Setting up Scan to Computer
Scanning to a computer or flash drive
Scanning to a flash drive
 Scanning 115
Understanding the scan options
This option lets you type a file name for the scan image
 Scanning 116
 Menus list
Understanding the printer m enus
Understanding the printer menus 117
 Understanding the printer menus 118
Default Source menu
Paper menu
Paper Size/Type menu
 Tray x Type
Understanding the printer menus 119
MP Feeder Size
 MP Feeder Type
Understanding the printer menus 120
Manual Paper Size
 Understanding the printer menus 121
Configure MP menu
 Paper Texture menu
Substitute Size menu
Understanding the printer menus 122
 Understanding the printer menus 123
Paper Loading menu
 Understanding the printer menus 124
 Custom Bin Names menu
Custom Types menu
Custom Names menu
Custom Scan Sizes menu
 Bin Setup menu
Universal Setup menu
Understanding the printer menus 126
 Assign Type/Bin
Configure Bins
Understanding the printer menus 127
Overflow Bin
 Reports menu
Reports menu
Understanding the printer menus 128
 Understanding the printer menus 129
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
 Understanding the printer menus 130
To access the menu, navigate to either of the following
 TCP/IP menu
Network Card menu
Understanding the printer menus 131
 IPv6 menu
To access the menu, navigate to any of the following
Understanding the printer menus 132
 Understanding the printer menus 133
Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
 Standard USB menu
AppleTalk menu
Understanding the printer menus 134
 ENA Netmask
Understanding the printer menus 135
USB Buffer
ENA Address
 Parallel Buffer
Parallel x menu
Understanding the printer menus 136
ENA Gateway
 Protocol
Parallel Mode
Understanding the printer menus 137
Advanced Status
 Understanding the printer menus 138
Serial x menu
 Serial Buffer
Understanding the printer menus 139
Robust XON
 Understanding the printer menus 140
Smtp Setup menu
 Security menu
Edit Security Setups menu
Understanding the printer menus 141
 Understanding the printer menus 142
Miscellaneous Security Settings menu
 Understanding the printer menus 143
Confidential Print menu
 Understanding the printer menus 144
Erase Temporary Data Files menu
 Export Log
Configure Log
Security Audit Log menu
Understanding the printer menus 145
 Manually Set Date and Time
Set Date and Time menu
Understanding the printer menus 146
Current Date and Time
 Understanding the printer menus 147
 General Settings menu
Settings menu
Understanding the printer menus 148
 Keyboard
Quiet Mode
Run Initial setup
Understanding the printer menus 149
 Displayed Information
Understanding the printer menus 150
Paper Sizes
Scan to PC Port Range
 Understanding the printer menus 151
 Understanding the printer menus 152
 Understanding the printer menus 153
 Understanding the printer menus 154
Timeouts
 Print Recovery
Error Recovery
Understanding the printer menus 155
 Press Sleep Button
Understanding the printer menus 156
Press and Hold Sleep Button
 Understanding the printer menus 157
Copy Settings menu
 Understanding the printer menus 158
 Understanding the printer menus 159
 Understanding the printer menus 160
 Understanding the printer menus 161
 Understanding the printer menus 162
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
 Fax Cover
Fax Send Settings
Resolution
Understanding the printer menus 163
 Understanding the printer menus 164
 Understanding the printer menus 165
 Scan Preview
Understanding the printer menus 166
Color Balance
 Understanding the printer menus 167
Fax Receive Settings
 Understanding the printer menus 168
 Understanding the printer menus 169
Fax Log Settings
 Understanding the printer menus 170
‑mail Settings menu
Speaker Settings
Answer On
 Orientation
Understanding the printer menus 171
Format
Color
 Understanding the printer menus 172
Text Default
Text/Photo Default
Photo Default
 ‑mail Bit Depth
Understanding the printer menus 173
‑mail images sent as
Use Multi ‑Page Tiff
 Use cc/bcc
Understanding the printer menus 174
 Understanding the printer menus 175
FTP Settings menu
 Understanding the printer menus 176
 FTP bit Depth
Understanding the printer menus 177
File Name
 Understanding the printer menus 178
 Flash Drive menu
Scan Settings
Understanding the printer menus 179
 Understanding the printer menus 180
 Scan Bit Depth
Understanding the printer menus 181
 Understanding the printer menus 182
Print Settings
Copies
 Understanding the printer menus 183
 Setup menu
Print Settings
Understanding the printer menus 184
 Resource Save
Understanding the printer menus 185
Print Area
Download Target
 Understanding the printer menus 186
Finishing menu
Separator Source
 Run Stapler Test
Understanding the printer menus 187
Paper Saver Orientation
Staple Job
 Understanding the printer menus 188
Quality menu
 Understanding the printer menus 189
Job Accounting menu
 Understanding the printer menus 190
Utilities menu
 Understanding the printer menus 191
XPS menu
 PCL Emul menu
PostScript menu
Understanding the printer menus 192
 PCL Emulation Settings
Symbol Set
Understanding the printer menus 193
 Tray Renumber
Understanding the printer menus 194
 Scale
Html menu
Understanding the printer menus 195
Font Size
 Menu item Description
Help menu
Image menu
Understanding the printer menus 196
 Understanding the printer menus 197
 Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
 Avoid paper jams
Using Hibernate mode
Using Eco‑Mode
Saving energy
 Recycling Lexmark products
Adjusting Sleep mode
Adjusting the brightness of the printer display
Recycling
 Returning Lexmark cartridges for reuse or recycling
Recycling Lexmark packaging
Saving money and the environment 201
 Disposing of a printer hard disk
Using the security lock feature
Securing the printer
Statement of Volatility
 Erasing printer hard disk memory
Touch Back, and then exit the Configuration menu
Erasing volatile memory
Erasing non‑volatile memory
 Securing the printer 204
Configuring printer hard disk encryption
Touch Disk Encryption Enable
Finding printer security information
 Maintaining the printer
Cleaning printer parts
Cleaning the printer
Cleaning the scanner glass
 Close the scanner cover
Cleaning the charger and the printhead lens
Open the bottom front door
Page
Page
 Maintaining the printer 209
Emptying the hole punch box
Open door H Remove and empty the hole punch box
 Click Device Status More Details
Checking the status of parts and supplies
Estimated number of remaining pages
From the home screen, touch Status/Supplies View Supplies
 Ordering a photoconductor unit
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering a toner cartridge
 Storing supplies
Ordering a 300K maintenance kit
Storing parts and supplies
Ordering staple cartridges
 Open the bottom front door Remove the waste toner bottle
Replacing supplies
Replacing a photoconductor unit
Maintaining the printer 213
Page
 Replacing the staple cartridge in the staple finisher
Replacing the staple cartridge
Page
Page
 Maintaining the printer 218
Replacing the staple cartridge in the booklet finisher
Page
 Maintaining the printer 220
 Replacing the toner cartridge
Page
 Replacing the waste toner bottle
Page
 Maintaining the printer 225
Replacing the 300K maintenance kit
Replacing the exhaust and ozone filters
Replacing the exhaust filter
 Maintaining the printer 226 Insert the new filter
Replacing the ozone filter
 Maintaining the printer 227
Replacing the pick, feed, and separator rollers
Page
Page
 Replacing the transfer module
Page
Page
 Replacing the transfer roller
 Reset Maintenance Counter Reset 300K Maintenance Kit
Resetting the maintenance counter
 Maintaining the printer 235
Replacing the ADF scan pad
Page
 Maintaining the printer 237
Moving the printer
Before moving the printer
Moving the printer to another location
 Shipping the printer
When shipping the printer, use the original packaging
 Viewing reports
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
 Click Copy Printer Settings
Copying printer settings to other printers
Click the Copy Printer Settings
Click Printer Settings
 Replaced to continue printing
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Notification Description Non Continuable Stop1,2
 Use recommended paper
Clearing jams
Avoiding jams
Load paper properly
 Area name
Understanding jam messages and locations
 Area name Control panel message What to do
Clearing jams 244
 245
Page
 Slide the 3000‑sheet tray
‑page jam, slide the 3000‑sheet tray and open door C yy.xx
Page
 Open door D, and then remove the jammed paper
‑page jam, open door D and clear all jammed paper y.xx
Page
 Clearing jams 251
‑page jam, slide the 3000‑sheet tray and open door D y.xx
 Slide the 3000‑sheet tray Remove the jammed paper
‑page jam, slide the 3000‑sheet tray and open door F y.xx
Page
Page
Page
Page
Page
 Remove all paper from the staple finisher bin
Page
Page
 Clearing jams 261
Page
Page
 Clearing jams 264
Page
Page
 Clearing jams 267 Area H8 Area H9
Page
 Clearing jams 269
 Clearing jams 270 Close the door Close the scanner cover
 Understanding the printer messages
Troubleshooting
 Defective flash detected
Configuration change, some held jobs were not restored
Close door
Complex page, some data may not have printed
 Disk full
Disk full, scan job canceled
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
 Fax memory full
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
 Insert Tray
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insert hole punch box
 Load paper source with paper size paper orientation
Troubleshooting 276
Load paper source with custom string paper orientation
Load paper source with custom type name paper orientation
 Load Multipurpose Feeder with paper size paper orientation
Troubleshooting 277
Load staples
 Load staples G11, G12
Maintenance kit very low 80.xy
No analog phone line connected to modem, fax is disabled
Network x software error
 Paper changes needed
Parallel port x disabled
Not enough free space in flash memory for resources
Open door H and remove paper from beneath area H10
 Remove defective disk
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive photoconductor 31.xy
Printer had to restart. Last job may be incomplete
 Replace all originals if restarting job
Remove paper from bin
Remove paper from linked set bin name
Remove paper from standard output bin
 Replace missing cartridge 31.xy
Troubleshooting 282
Replace jammed originals if restarting job
Replace missing waste toner bottle 82.xy
 Replace unsupported cartridge 32.xy
Restore held jobs?
Scanner disabled by admin
Replace photoconductor, 0 pages remain 84.xy
 Standard network software error
Serial port x disabled
Some held jobs were not restored
Smtp server not set up. Contact system administrator
 Supply needed to complete job
Standard USB port disabled
Too many flash options installed
Troubleshooting 285
 Unsupported disk
Weblink server not set up. Contact system administrator
Tray x paper size unsupported
Unformatted flash detected
 Printer is not responding
Solving printer problems
Basic printer problems
Troubleshooting 287
 Troubleshooting 288
 Cannot detect internal option
Hardware and internal option problems
Troubleshooting 289
Printer display is blank
 Troubleshooting 290
Internal Solutions Port does not operate correctly
Internal print server does not operate correctly
 Step Problem is solved. Go to step
Tray problems
Troubleshooting 291
Action Yes Step Problem is solved Go to step
 USB/parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 292
Settings General Settings Print Recovery
 Paper jam message remains after jam is cleared
Troubleshooting 293
Action Yes Step Go to step Problem is solved
Paper frequently jams
 Confidential and other held jobs do not print
Solving print problems
Printing problems
Troubleshooting 294
 Error message about reading the flash drive appears
Envelope seals when printing
Troubleshooting 295
 Incorrect characters print
Troubleshooting 296
Job prints from the wrong tray or on the wrong paper
 Large jobs do not collate
Troubleshooting 297
Click File Print Advanced Print As Image OK OK
 Print job takes longer than expected
Troubleshooting 298
Settings General Settings Eco‑Mode Off
Settings General Settings Print Recovery Page Protect Off
 Print jobs do not print
Troubleshooting 299
 Unexpected page breaks occur
Troubleshooting 300
Settings General Settings Timeouts
Tray linking does not work
 Clipped pages or images
Print quality problems
Troubleshooting 301
Characters have jagged or uneven edges
 Troubleshooting 302
 Gray background on prints
Troubleshooting 303
Horizontal voids appear on prints
 Incorrect margins on prints
Troubleshooting 304
 Paper curl
Troubleshooting 305
 Printer is printing blank pages
Troubleshooting 306
 Printer is printing solid black pages
Troubleshooting 307
Print irregularities
 Troubleshooting 308
 Print is too dark
Troubleshooting 309
 Print is too light
Troubleshooting 310
 Repeating defects appear on prints
Troubleshooting 311
 Shadow images appear on prints
Troubleshooting 312
 Skewed print
Troubleshooting 313
 Streaked horizontal lines appear on prints
Troubleshooting 314
 Streaked vertical lines appear on prints
Troubleshooting 315
 Toner fog or background shading appears on prints
Troubleshooting 316
 Toner rubs off
Troubleshooting 317
Toner specks appear on prints
 Vertical voids appear on prints
Troubleshooting 318
Transparency print quality is poor
Uneven print density
 Troubleshooting 319
 Partial document or photo copies
Solving copy problems
Troubleshooting 320
Copier does not respond
 Poor copy quality
Troubleshooting 321
 Caller ID is not shown
Solving fax problems
 Cannot send or receive a fax
Troubleshooting 323
 Troubleshooting 324
 Can receive but not send faxes
Troubleshooting 325
 Click Settings Fax Settings Analog Fax Setup
Troubleshooting 326
Can send but not receive faxes
 Submit
Troubleshooting 327
Settings General Settings Run initial setup Yes
Received fax has poor print quality
 Troubleshooting 328
 Partial document or photo scans
Solving scanner problems
Troubleshooting 329
Cannot scan from a computer
 Scan job was not successful
Troubleshooting 330
 Existing file check box
Troubleshooting 331
Scanner unit does not close
Stamp or Overwrite
 Scanner does not respond
Troubleshooting 332
 Click Settings Apps Apps Management System tab Log
Solving home screen application problems
An application error has occurred
Troubleshooting 333
 Mail
Troubleshooting 334
Contacting customer support
Tech Library
 June
Product information
Edition notice
335
 336
Trademarks
 Meter average sound pressure, dBA
Licensing notices
Noise emission levels
337
 338
India E-Waste notice
Product disposal
Static sensitivity notice
 339
Temperature information
Laser notice
Laser advisory label
 340
Power consumption
Product power consumption
Mode Description Power consumption Watts
 Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
 Regulatory notices for telecommunication terminal equipment
Radio interference notice
342
 343
 344
 Verwendung dieses Produkts in der Schweiz
Using this product in Switzerland
Japanese telecom notice
Utilisation de ce produit en Suisse
 Industry Canada Canada
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
 347
Industrie Canada Canada
 ΤΗΣ Οδηγιασ 1999/5/ΕΚ
348
 349
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
 350
Extent of limited warranty
 351
Patent acknowledgment
Limitation of liability
Additional rights
 352
 Numerics
Symbols
300K maintenance kit ordering
Index
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