Troubleshooting

321

Poor copy quality

 

Action

Yes

No

 

 

 

 

 

Step 1

Clear the error or status

Go to step 2.

 

Check if an error or status message appears on the display.

message.

 

 

Does an error or status message appear?

 

 

 

 

 

 

 

Step 2

Go to step 3.

Increase the scan

 

Check the quality of the original document.

 

resolution setting for a

 

 

 

higherquality output.

 

Is the quality of the original document satisfactory?

 

 

 

 

 

 

 

Step 3

Go to step 4.

See “Cleaning the

 

If dark marks appear on prints, then clean the scanner glass and the ADF

 

scanner glass” on

 

glass using a clean, lint-free cloth dampened with water.

 

page 205.

 

 

 

 

Is the scanner glass clean?

 

 

 

 

 

 

 

Step 4

Go to step 5.

See “Print quality

 

Send a print job, and then check for print quality problems.

 

problems” on

 

a From the Copy menu, adjust the toner darkness.

 

page 301.

 

 

 

 

b If the print remains faded, then replace the toner cartridge.

 

 

 

Is the print quality satisfactory?

 

 

 

 

 

 

 

Step 5

Go to step 6.

Place the document or

 

Check the placement of the document or photo.

 

photo facedown on the

 

Make sure that the document or photo is loaded facedown on the

 

scanner glass in the

 

 

upper left corner.

 

scanner glass in the upper left corner.

 

 

 

 

 

Is the document or photo loaded correctly?

 

 

 

 

 

 

 

Step 6

Go to step 7.

Change the Content

 

Check the copy settings.

 

Type and Content

 

From the Copy screen, check if the Content Type and Content Source

 

Source settings to

 

 

match the document

 

settings are correct for the document being scanned.

 

 

 

being scanned.

 

 

 

 

Are the Content Type and Content Source settings correct for the

 

 

 

document being scanned?

 

 

 

 

 

 

 

Step 7

Go to step 8.

The problem is solved.

 

Check for patterns on prints.

 

 

aFrom the Copy screen, navigate to:

Advanced Options > Advanced Imaging > Sharpness > select a lower setting

Note: Make sure that no scaling is being selected.

bResend the copy job.

Do patterns appear on prints?

Page 321
Image 321
Lexmark 436, 236, 036 manual Poor copy quality, Troubleshooting 321

236, 036, 436 specifications

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