Users Guide
June
 Contents
 Loading paper and specialty media
Paper and specialty media guide
Printing
Copying
 Faxing
Scanning 112
Understanding the printer menus 117
Saving money and the environment 198
 Clearing jams 242
Maintaining the printer 205
Managing the printer 239
 Index 353
Troubleshooting 271
335
 Safety information
Safety information
Page
 Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
 Other countries and regions -See the printed
Connecting the printer to an outlet
Selecting a location for the printer
 Printer configurations
 Configured model
Basic model
 Understanding the basic functions of the scanner
Hardware option Alternative hardware option
 Using the ADF and scanner glass
Automatic document feeder ADF Scanner glass
 Using the control panel
Understanding the printer control panel
Understanding the printer control panel
Use
 Indicator light Printer status
Understanding the home screen
Sleep button light Printer status
Touch
 Features
Feature Description
 Using the touch-screen buttons
123.123.123.123
 Other touch-screen buttons
 Setting up and using the home screen applications
Accessing the Embedded Web Server
Finding the IP address of the printer
Finding the IP address of the computer
 Understanding the different applications
Click Settings General Settings Home screen customization
Customizing the home screen
 Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
 Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Using MyShortcut
 Click Settings Apps Apps Management Multi Send
Setting up Multi Send
Setting up Scan to Network
 UseTo
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
 Exporting and importing a configuration
Click Settings Import/Export
For one application
For multiple applications
 Additional printer setup
Installing internal options
Accessing the controller board
Available internal options
Page
 Align the base of the access cover to the printer
 Installing a memory card
Access the controller board
 Installing an optional card
 Installing an Internal Solutions Port
Additional printer setup Push the card firmly into place
 Additional printer setup Unpack the ISP kit
Thumbscrews
Page
Page
 Removing a printer hard disk
 Additional printer setup Access the controller board
 Installing hardware options
Order of installation
Installing optional trays
Additional printer setup Remove the hard disk
 Accessory name
Quantity
 Accessory name Quantity Screw
Page
Page
Page
 Attaching cables
 Setting up the printer software
Installing the printer
Adding available options in the print driver
Windows
 Networking
Preparing to set up the printer on an Ethernet network
Preparing to set up the printer on a wireless network
 Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
 Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Select a wireless connection setup
Follow the instructions on the printer display
 For Macintosh users
Click Settings Network/Ports Wireless
For Windows users
 Verifying printer setup
Setting up serial printing Windows only
Printing a menu settings
Printing a network setup
 Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading trays
Page
 Loading the multipurpose feeder
Open the multipurpose feeder
 Loading letterhead
Without an optional finisher With an optional finisher
 One ‑sided printing Two ‑sided printing
Loading prepunched paper
Load envelopes with the flap side up
 Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
 Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
Assigning a custom paper type
 Using specialty media
Tips on using card stock
Tips on using envelopes
Paper and specialty media guide
 Source Printing Side with Paper orientation Letterhead
Tips on using labels
Tips on using letterhead
 Paper guidelines
Tips on using transparencies
Paper characteristics
 Using recycled paper and other office papers
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
 Unacceptable paper examples
 Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the printer
Paper sizes supported by the trays and multipurpose feeder
 257 x 364 mm 10.12 x 14.33
Paper and specialty media guide
Sheet Tray Feeder Printing Tray Tray
 320 x 450 mm 12.6 x 17.7
Paper size Dimensions
Paper sizes supported by the ADF and scanner glass
 Recycled1
Paper types and weights supported by the printer
Printer engine supports 60-256‑g/m216-68‑lb paper weights
 Paper sizes, types, and weights supported by the finishers
Printer engine supports 60-256 g/m2 16-68‑lb paper weights
 Supported paper sizes
Supported paper types
Executive Letter Legal 12 x 11 x
Oficio Folio Statement Universal
 Paper and specialty media guide
 Printing
Printing forms and a document
Printing forms
Printing a document
 Adjusting toner darkness
Settings Print Settings Quality Menu
Printing from a flash drive or mobile device
Printing from a flash drive
 Supported flash drives and file types
Printing from a mobile device
Recommended flash drives
File type
 Printing confidential and other held jobs
Printing confidential and other held jobs
Storing print jobs in the printer
 Modifying confidential print settings
Click Settings tab Security Confidential Print Setup
Printing information pages
Printing a font sample list
 Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Printing a directory list
 Copying using the ADF or scanner glass
Copying
Making copies
Copying photos
 Copying on transparencies or letterhead
Creating a copy shortcut using the printer control panel
Creating a copy shortcut
 Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Copying different paper sizes
 Adjusting copy quality
Copying on both sides of the paper two‑sided
Reducing or enlarging copies
Collating copies
 Creating a custom copy job
Placing separator sheets between copies
Copying multiple pages onto a single sheet
 Canceling a copy job while pages are being printed
Placing a header or footer on pages
Understanding the copy options
Copy from
 Content
Scale
Darkness
Sides Duplex
 Using the advanced options
 Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Mailing
 Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the control panel
Sending an e-mail using the control panel
Creating an e-mail shortcut
 Understanding the e-mail options
Customizing e-mail settings
Canceling an e-mail
 Resolution
Message
File Name
Original Size
 Setup
Scan Preview
 Faxing
Setting up the printer to fax
Faxing
 Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
 Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
 Connected to the same telephone wall jack To connect
 Connected to different wall jacks To connect
 To connect
 Scenario 2 Digital Subscriber Line DSL
 Scenario 3 VoIP telephone service
 To connect
 Setup 1 Printer is connected directly to a cable modem
 Faxing
 Part name Part number Lexmark adapter plug 40X8519
 Connecting the printer to a non‑RJ‑11 wall jack
Faxing 101
 Connecting the printer to a wall jack in Germany
Faxing 102
Page
 Connecting to a distinctive ring service
Setting the outgoing fax name and number
Setting the date and time
Settings Fax Settings Analog Fax Setup Answer On
 Configuring the printer to observe daylight saving time
Sending a fax using the control panel
Click Settings Security Set Date and Time
Sending a fax
 Faxing 106
Sending a fax using the computer
Sending a fax at a scheduled time
 Faxing 107
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
 Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Viewing a fax log
 Holding faxes
Canceling a fax job
Holding and forwarding faxes
 Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
 Delayed Send
Color
Faxing 111
This option lets you send a fax at a later time or date
 Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
 Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the control panel
 Setting up Scan to Computer
Scanning to a computer or flash drive
Scanning to a flash drive
Scanning 114
 This option lets you type a file name for the scan image
Understanding the scan options
Scanning 115
 Scanning 116
 Understanding the printer menus 117
Understanding the printer m enus
Menus list
 Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 118
 MP Feeder Size
Understanding the printer menus 119
Tray x Type
 Manual Paper Size
Understanding the printer menus 120
MP Feeder Type
 Configure MP menu
Understanding the printer menus 121
 Understanding the printer menus 122
Substitute Size menu
Paper Texture menu
 Paper Loading menu
Understanding the printer menus 123
 Understanding the printer menus 124
 Custom Types menu
Custom Names menu
Custom Scan Sizes menu
Custom Bin Names menu
 Understanding the printer menus 126
Universal Setup menu
Bin Setup menu
 Configure Bins
Understanding the printer menus 127
Overflow Bin
Assign Type/Bin
 Understanding the printer menus 128
Reports menu
Reports menu
 Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 129
 To access the menu, navigate to either of the following
Understanding the printer menus 130
 Understanding the printer menus 131
Network Card menu
TCP/IP menu
 Understanding the printer menus 132
To access the menu, navigate to any of the following
IPv6 menu
 Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
Understanding the printer menus 133
 Understanding the printer menus 134
AppleTalk menu
Standard USB menu
 Understanding the printer menus 135
USB Buffer
ENA Address
ENA Netmask
 Parallel x menu
Understanding the printer menus 136
ENA Gateway
Parallel Buffer
 Parallel Mode
Understanding the printer menus 137
Advanced Status
Protocol
 Serial x menu
Understanding the printer menus 138
 Robust XON
Understanding the printer menus 139
Serial Buffer
 Smtp Setup menu
Understanding the printer menus 140
 Understanding the printer menus 141
Edit Security Setups menu
Security menu
 Miscellaneous Security Settings menu
Understanding the printer menus 142
 Confidential Print menu
Understanding the printer menus 143
 Erase Temporary Data Files menu
Understanding the printer menus 144
 Configure Log
Security Audit Log menu
Understanding the printer menus 145
Export Log
 Set Date and Time menu
Understanding the printer menus 146
Current Date and Time
Manually Set Date and Time
 Understanding the printer menus 147
 Understanding the printer menus 148
Settings menu
General Settings menu
 Quiet Mode
Run Initial setup
Understanding the printer menus 149
Keyboard
 Understanding the printer menus 150
Paper Sizes
Scan to PC Port Range
Displayed Information
 Understanding the printer menus 151
 Understanding the printer menus 152
 Understanding the printer menus 153
 Timeouts
Understanding the printer menus 154
 Understanding the printer menus 155
Error Recovery
Print Recovery
 Press and Hold Sleep Button
Understanding the printer menus 156
Press Sleep Button
 Copy Settings menu
Understanding the printer menus 157
 Understanding the printer menus 158
 Understanding the printer menus 159
 Understanding the printer menus 160
 Understanding the printer menus 161
 Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Understanding the printer menus 162
 Fax Send Settings
Resolution
Understanding the printer menus 163
Fax Cover
 Understanding the printer menus 164
 Understanding the printer menus 165
 Color Balance
Understanding the printer menus 166
Scan Preview
 Fax Receive Settings
Understanding the printer menus 167
 Understanding the printer menus 168
 Fax Log Settings
Understanding the printer menus 169
 ‑mail Settings menu
Speaker Settings
Answer On
Understanding the printer menus 170
 Understanding the printer menus 171
Format
Color
Orientation
 Text Default
Text/Photo Default
Photo Default
Understanding the printer menus 172
 Understanding the printer menus 173
‑mail images sent as
Use Multi ‑Page Tiff
‑mail Bit Depth
 Understanding the printer menus 174
Use cc/bcc
 FTP Settings menu
Understanding the printer menus 175
 Understanding the printer menus 176
 File Name
Understanding the printer menus 177
FTP bit Depth
 Understanding the printer menus 178
 Understanding the printer menus 179
Scan Settings
Flash Drive menu
 Understanding the printer menus 180
 Understanding the printer menus 181
Scan Bit Depth
 Copies
Print Settings
Understanding the printer menus 182
 Understanding the printer menus 183
 Understanding the printer menus 184
Print Settings
Setup menu
 Understanding the printer menus 185
Print Area
Download Target
Resource Save
 Separator Source
Finishing menu
Understanding the printer menus 186
 Understanding the printer menus 187
Paper Saver Orientation
Staple Job
Run Stapler Test
 Quality menu
Understanding the printer menus 188
 Job Accounting menu
Understanding the printer menus 189
 Utilities menu
Understanding the printer menus 190
 XPS menu
Understanding the printer menus 191
 Understanding the printer menus 192
PostScript menu
PCL Emul menu
 Understanding the printer menus 193
Symbol Set
PCL Emulation Settings
 Understanding the printer menus 194
Tray Renumber
 Html menu
Understanding the printer menus 195
Font Size
Scale
 Help menu
Image menu
Understanding the printer menus 196
Menu item Description
 Understanding the printer menus 197
 Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
 Using Hibernate mode
Using Eco‑Mode
Saving energy
Avoid paper jams
 Adjusting Sleep mode
Adjusting the brightness of the printer display
Recycling
Recycling Lexmark products
 Saving money and the environment 201
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
 Using the security lock feature
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
 Touch Back, and then exit the Configuration menu
Erasing volatile memory
Erasing non‑volatile memory
Erasing printer hard disk memory
 Configuring printer hard disk encryption
Touch Disk Encryption Enable
Finding printer security information
Securing the printer 204
 Cleaning printer parts
Cleaning the printer
Cleaning the scanner glass
Maintaining the printer
 Open the bottom front door
Cleaning the charger and the printhead lens
Close the scanner cover
Page
Page
 Open door H Remove and empty the hole punch box
Emptying the hole punch box
Maintaining the printer 209
 Checking the status of parts and supplies
Estimated number of remaining pages
From the home screen, touch Status/Supplies View Supplies
Click Device Status More Details
 Using genuine Lexmark parts and supplies
Ordering supplies
Ordering a toner cartridge
Ordering a photoconductor unit
 Ordering a 300K maintenance kit
Storing parts and supplies
Ordering staple cartridges
Storing supplies
 Replacing supplies
Replacing a photoconductor unit
Maintaining the printer 213
Open the bottom front door Remove the waste toner bottle
Page
 Replacing the staple cartridge
Replacing the staple cartridge in the staple finisher
Page
Page
 Replacing the staple cartridge in the booklet finisher
Maintaining the printer 218
Page
 Maintaining the printer 220
 Replacing the toner cartridge
Page
 Replacing the waste toner bottle
Page
 Replacing the 300K maintenance kit
Replacing the exhaust and ozone filters
Replacing the exhaust filter
Maintaining the printer 225
 Replacing the ozone filter
Maintaining the printer 226 Insert the new filter
 Replacing the pick, feed, and separator rollers
Maintaining the printer 227
Page
Page
 Replacing the transfer module
Page
Page
 Replacing the transfer roller
 Resetting the maintenance counter
Reset Maintenance Counter Reset 300K Maintenance Kit
 Replacing the ADF scan pad
Maintaining the printer 235
Page
 Moving the printer
Before moving the printer
Moving the printer to another location
Maintaining the printer 237
 When shipping the printer, use the original packaging
Shipping the printer
 Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Viewing reports
 Copying printer settings to other printers
Click the Copy Printer Settings
Click Printer Settings
Click Copy Printer Settings
 Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Notification Description Non Continuable Stop1,2
Replaced to continue printing
 Clearing jams
Avoiding jams
Load paper properly
Use recommended paper
 Understanding jam messages and locations
Area name
 Clearing jams 244
Area name Control panel message What to do
 245
Page
 ‑page jam, slide the 3000‑sheet tray and open door C yy.xx
Slide the 3000‑sheet tray
Page
 ‑page jam, open door D and clear all jammed paper y.xx
Open door D, and then remove the jammed paper
Page
 ‑page jam, slide the 3000‑sheet tray and open door D y.xx
Clearing jams 251
 ‑page jam, slide the 3000‑sheet tray and open door F y.xx
Slide the 3000‑sheet tray Remove the jammed paper
Page
Page
Page
Page
Page
 Remove all paper from the staple finisher bin
Page
Page
 Clearing jams 261
Page
Page
 Clearing jams 264
Page
Page
 Clearing jams 267 Area H8 Area H9
Page
 Clearing jams 269
 Clearing jams 270 Close the door Close the scanner cover
 Troubleshooting
Understanding the printer messages
 Configuration change, some held jobs were not restored
Close door
Complex page, some data may not have printed
Defective flash detected
 Disk full, scan job canceled
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Disk full
 Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax memory full
 Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insert hole punch box
Insert Tray
 Troubleshooting 276
Load paper source with custom string paper orientation
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
 Load staples
Troubleshooting 277
Load Multipurpose Feeder with paper size paper orientation
 Maintenance kit very low 80.xy
No analog phone line connected to modem, fax is disabled
Network x software error
Load staples G11, G12
 Parallel port x disabled
Not enough free space in flash memory for resources
Open door H and remove paper from beneath area H10
Paper changes needed
 Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive photoconductor 31.xy
Printer had to restart. Last job may be incomplete
Remove defective disk
 Remove paper from bin
Remove paper from linked set bin name
Remove paper from standard output bin
Replace all originals if restarting job
 Troubleshooting 282
Replace jammed originals if restarting job
Replace missing waste toner bottle 82.xy
Replace missing cartridge 31.xy
 Restore held jobs?
Scanner disabled by admin
Replace photoconductor, 0 pages remain 84.xy
Replace unsupported cartridge 32.xy
 Serial port x disabled
Some held jobs were not restored
Smtp server not set up. Contact system administrator
Standard network software error
 Standard USB port disabled
Too many flash options installed
Troubleshooting 285
Supply needed to complete job
 Weblink server not set up. Contact system administrator
Tray x paper size unsupported
Unformatted flash detected
Unsupported disk
 Solving printer problems
Basic printer problems
Troubleshooting 287
Printer is not responding
 Troubleshooting 288
 Hardware and internal option problems
Troubleshooting 289
Printer display is blank
Cannot detect internal option
 Internal print server does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 290
 Tray problems
Troubleshooting 291
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
 Paper feed problems
Troubleshooting 292
Settings General Settings Print Recovery
USB/parallel interface card does not operate correctly
 Troubleshooting 293
Action Yes Step Go to step Problem is solved
Paper frequently jams
Paper jam message remains after jam is cleared
 Solving print problems
Printing problems
Troubleshooting 294
Confidential and other held jobs do not print
 Troubleshooting 295
Envelope seals when printing
Error message about reading the flash drive appears
 Job prints from the wrong tray or on the wrong paper
Troubleshooting 296
Incorrect characters print
 Click File Print Advanced Print As Image OK OK
Troubleshooting 297
Large jobs do not collate
 Troubleshooting 298
Settings General Settings Eco‑Mode Off
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
 Troubleshooting 299
Print jobs do not print
 Troubleshooting 300
Settings General Settings Timeouts
Tray linking does not work
Unexpected page breaks occur
 Print quality problems
Troubleshooting 301
Characters have jagged or uneven edges
Clipped pages or images
 Troubleshooting 302
 Horizontal voids appear on prints
Troubleshooting 303
Gray background on prints
 Troubleshooting 304
Incorrect margins on prints
 Troubleshooting 305
Paper curl
 Troubleshooting 306
Printer is printing blank pages
 Print irregularities
Troubleshooting 307
Printer is printing solid black pages
 Troubleshooting 308
 Troubleshooting 309
Print is too dark
 Troubleshooting 310
Print is too light
 Troubleshooting 311
Repeating defects appear on prints
 Troubleshooting 312
Shadow images appear on prints
 Troubleshooting 313
Skewed print
 Troubleshooting 314
Streaked horizontal lines appear on prints
 Troubleshooting 315
Streaked vertical lines appear on prints
 Troubleshooting 316
Toner fog or background shading appears on prints
 Toner specks appear on prints
Troubleshooting 317
Toner rubs off
 Troubleshooting 318
Transparency print quality is poor
Uneven print density
Vertical voids appear on prints
 Troubleshooting 319
 Solving copy problems
Troubleshooting 320
Copier does not respond
Partial document or photo copies
 Troubleshooting 321
Poor copy quality
 Solving fax problems
Caller ID is not shown
 Troubleshooting 323
Cannot send or receive a fax
 Troubleshooting 324
 Troubleshooting 325
Can receive but not send faxes
 Can send but not receive faxes
Troubleshooting 326
Click Settings Fax Settings Analog Fax Setup
 Troubleshooting 327
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Submit
 Troubleshooting 328
 Solving scanner problems
Troubleshooting 329
Cannot scan from a computer
Partial document or photo scans
 Troubleshooting 330
Scan job was not successful
 Troubleshooting 331
Scanner unit does not close
Stamp or Overwrite
Existing file check box
 Troubleshooting 332
Scanner does not respond
 Solving home screen application problems
An application error has occurred
Troubleshooting 333
Click Settings Apps Apps Management System tab Log
 Troubleshooting 334
Contacting customer support
Tech Library
Mail
 Product information
Edition notice
335
June
 Trademarks
336
 Licensing notices
Noise emission levels
337
Meter average sound pressure, dBA
 India E-Waste notice
Product disposal
Static sensitivity notice
338
 Temperature information
Laser notice
Laser advisory label
339
 Power consumption
Product power consumption
Mode Description Power consumption Watts
340
 Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
 342
Radio interference notice
Regulatory notices for telecommunication terminal equipment
 343
 344
 Using this product in Switzerland
Japanese telecom notice
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
 Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
 Industrie Canada Canada
347
 348
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
 Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
349
 Extent of limited warranty
350
 Patent acknowledgment
Limitation of liability
Additional rights
351
 352
 Symbols
300K maintenance kit ordering
Index
Numerics
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 FTP
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