June
Users Guide
 Contents
 Paper and specialty media guide
Loading paper and specialty media
Printing
Copying
 Scanning 112
Faxing
Understanding the printer menus 117
Saving money and the environment 198
 Clearing jams 242
Maintaining the printer 205
Managing the printer 239
 Index 353
Troubleshooting 271
335
 Safety information
Safety information
Page
 Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
 Other countries and regions -See the printed
Connecting the printer to an outlet
Selecting a location for the printer
 Printer configurations
 Basic model
Configured model
 Hardware option Alternative hardware option
Understanding the basic functions of the scanner
 Automatic document feeder ADF Scanner glass
Using the ADF and scanner glass
 Understanding the printer control panel
Using the control panel
Understanding the printer control panel
Use
 Understanding the home screen
Indicator light Printer status
Sleep button light Printer status
Touch
 Feature Description
Features
 123.123.123.123
Using the touch-screen buttons
 Other touch-screen buttons
 Accessing the Embedded Web Server
Setting up and using the home screen applications
Finding the IP address of the printer
Finding the IP address of the computer
 Understanding the different applications
Click Settings General Settings Home screen customization
Customizing the home screen
 Click Settings Apps Apps Management Forms and Favorites
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
 Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Using MyShortcut
 Click Settings Apps Apps Management Multi Send
Setting up Multi Send
Setting up Scan to Network
 UseTo
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
 Click Settings Import/Export
Exporting and importing a configuration
For one application
For multiple applications
 Installing internal options
Additional printer setup
Accessing the controller board
Available internal options
Page
 Align the base of the access cover to the printer
 Access the controller board
Installing a memory card
 Installing an optional card
 Additional printer setup Push the card firmly into place
Installing an Internal Solutions Port
 Thumbscrews
Additional printer setup Unpack the ISP kit
Page
Page
 Removing a printer hard disk
 Additional printer setup Access the controller board
 Order of installation
Installing hardware options
Installing optional trays
Additional printer setup Remove the hard disk
 Quantity
Accessory name
 Accessory name Quantity Screw
Page
Page
Page
 Attaching cables
 Installing the printer
Setting up the printer software
Adding available options in the print driver
Windows
 Networking
Preparing to set up the printer on an Ethernet network
Preparing to set up the printer on a wireless network
 Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
 Using the Personal Identification Number PIN method
Using the Push Button Configuration method
Select a wireless connection setup
Follow the instructions on the printer display
 For Macintosh users
Click Settings Network/Ports Wireless
For Windows users
 Setting up serial printing Windows only
Verifying printer setup
Printing a menu settings
Printing a network setup
 Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading trays
Page
 Open the multipurpose feeder
Loading the multipurpose feeder
 Without an optional finisher With an optional finisher
Loading letterhead
 One ‑sided printing Two ‑sided printing
Loading prepunched paper
Load envelopes with the flap side up
 Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
 Using the printer control panel
Using the Embedded Web Server
Creating a custom name for a paper type
Assigning a custom paper type
 Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
 Source Printing Side with Paper orientation Letterhead
Tips on using labels
Tips on using letterhead
 Paper guidelines
Tips on using transparencies
Paper characteristics
 Fiber content
Using recycled paper and other office papers
Selecting paper
Selecting preprinted forms and letterhead
 Unacceptable paper examples
 Storing paper
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Paper sizes supported by the trays and multipurpose feeder
 257 x 364 mm 10.12 x 14.33
Paper and specialty media guide
Sheet Tray Feeder Printing Tray Tray
 320 x 450 mm 12.6 x 17.7
Paper size Dimensions
Paper sizes supported by the ADF and scanner glass
 Recycled1
Paper types and weights supported by the printer
Printer engine supports 60-256‑g/m216-68‑lb paper weights
 Printer engine supports 60-256 g/m2 16-68‑lb paper weights
Paper sizes, types, and weights supported by the finishers
 Supported paper types
Supported paper sizes
Executive Letter Legal 12 x 11 x
Oficio Folio Statement Universal
 Paper and specialty media guide
 Printing forms and a document
Printing
Printing forms
Printing a document
 Settings Print Settings Quality Menu
Adjusting toner darkness
Printing from a flash drive or mobile device
Printing from a flash drive
 Printing from a mobile device
Supported flash drives and file types
Recommended flash drives
File type
 Printing confidential and other held jobs
Printing confidential and other held jobs
Storing print jobs in the printer
 Click Settings tab Security Confidential Print Setup
Modifying confidential print settings
Printing information pages
Printing a font sample list
 Canceling a print job from the printer control panel
Canceling a print job
Canceling a print job from the computer
Printing a directory list
 Copying
Copying using the ADF or scanner glass
Making copies
Copying photos
 Copying on transparencies or letterhead
Creating a copy shortcut using the printer control panel
Creating a copy shortcut
 Making copies using paper from a selected tray
Customizing copy settings
Copying to a different size
Copying different paper sizes
 Copying on both sides of the paper two‑sided
Adjusting copy quality
Reducing or enlarging copies
Collating copies
 Creating a custom copy job
Placing separator sheets between copies
Copying multiple pages onto a single sheet
 Placing a header or footer on pages
Canceling a copy job while pages are being printed
Understanding the copy options
Copy from
 Scale
Content
Darkness
Sides Duplex
 Using the advanced options
 Configuring e‑mail settings
Setting up the printer to e-mail
Click Settings E-mail/FTP Settings E-mail Settings
Mailing
 Creating an e-mail shortcut using the control panel
Creating an e-mail shortcut using the Embedded Web Server
Sending an e-mail using the control panel
Creating an e-mail shortcut
 Understanding the e-mail options
Customizing e-mail settings
Canceling an e-mail
 Message
Resolution
File Name
Original Size
 Scan Preview
Setup
 Faxing
Setting up the printer to fax
Faxing
 Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
 Tips for this setup
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Scenario 1 Standard telephone line
 Connected to the same telephone wall jack To connect
 Connected to different wall jacks To connect
 To connect
 Scenario 2 Digital Subscriber Line DSL
 Scenario 3 VoIP telephone service
 To connect
 Setup 1 Printer is connected directly to a cable modem
 Faxing
 Part name Part number Lexmark adapter plug 40X8519
 Faxing 101
Connecting the printer to a non‑RJ‑11 wall jack
 Faxing 102
Connecting the printer to a wall jack in Germany
Page
 Setting the outgoing fax name and number
Connecting to a distinctive ring service
Setting the date and time
Settings Fax Settings Analog Fax Setup Answer On
 Sending a fax using the control panel
Configuring the printer to observe daylight saving time
Click Settings Security Set Date and Time
Sending a fax
 Faxing 106
Sending a fax using the computer
Sending a fax at a scheduled time
 Faxing 107
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
 Changing the fax resolution
Customizing fax settings
Making a fax lighter or darker
Viewing a fax log
 Holding faxes
Canceling a fax job
Holding and forwarding faxes
 Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
 Color
Delayed Send
Faxing 111
This option lets you send a fax at a later time or date
 Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
 Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the control panel
 Scanning to a computer or flash drive
Setting up Scan to Computer
Scanning to a flash drive
Scanning 114
 This option lets you type a file name for the scan image
Understanding the scan options
Scanning 115
 Scanning 116
 Understanding the printer menus 117
Understanding the printer m enus
Menus list
 Paper menu
Default Source menu
Paper Size/Type menu
Understanding the printer menus 118
 MP Feeder Size
Understanding the printer menus 119
Tray x Type
 Manual Paper Size
Understanding the printer menus 120
MP Feeder Type
 Understanding the printer menus 121
Configure MP menu
 Understanding the printer menus 122
Substitute Size menu
Paper Texture menu
 Understanding the printer menus 123
Paper Loading menu
 Understanding the printer menus 124
 Custom Names menu
Custom Types menu
Custom Scan Sizes menu
Custom Bin Names menu
 Understanding the printer menus 126
Universal Setup menu
Bin Setup menu
 Understanding the printer menus 127
Configure Bins
Overflow Bin
Assign Type/Bin
 Understanding the printer menus 128
Reports menu
Reports menu
 Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 129
 Understanding the printer menus 130
To access the menu, navigate to either of the following
 Understanding the printer menus 131
Network Card menu
TCP/IP menu
 Understanding the printer menus 132
To access the menu, navigate to any of the following
IPv6 menu
 To access the menu, navigate to
Wireless menu
Network/Ports Network x Network x Setup Wireless
Understanding the printer menus 133
 Understanding the printer menus 134
AppleTalk menu
Standard USB menu
 USB Buffer
Understanding the printer menus 135
ENA Address
ENA Netmask
 Understanding the printer menus 136
Parallel x menu
ENA Gateway
Parallel Buffer
 Understanding the printer menus 137
Parallel Mode
Advanced Status
Protocol
 Understanding the printer menus 138
Serial x menu
 Robust XON
Understanding the printer menus 139
Serial Buffer
 Understanding the printer menus 140
Smtp Setup menu
 Understanding the printer menus 141
Edit Security Setups menu
Security menu
 Understanding the printer menus 142
Miscellaneous Security Settings menu
 Understanding the printer menus 143
Confidential Print menu
 Understanding the printer menus 144
Erase Temporary Data Files menu
 Security Audit Log menu
Configure Log
Understanding the printer menus 145
Export Log
 Understanding the printer menus 146
Set Date and Time menu
Current Date and Time
Manually Set Date and Time
 Understanding the printer menus 147
 Understanding the printer menus 148
Settings menu
General Settings menu
 Run Initial setup
Quiet Mode
Understanding the printer menus 149
Keyboard
 Paper Sizes
Understanding the printer menus 150
Scan to PC Port Range
Displayed Information
 Understanding the printer menus 151
 Understanding the printer menus 152
 Understanding the printer menus 153
 Understanding the printer menus 154
Timeouts
 Understanding the printer menus 155
Error Recovery
Print Recovery
 Press and Hold Sleep Button
Understanding the printer menus 156
Press Sleep Button
 Understanding the printer menus 157
Copy Settings menu
 Understanding the printer menus 158
 Understanding the printer menus 159
 Understanding the printer menus 160
 Understanding the printer menus 161
 Fax Mode Analog Fax Setup menu
Fax Settings menu
General Fax Settings
Understanding the printer menus 162
 Resolution
Fax Send Settings
Understanding the printer menus 163
Fax Cover
 Understanding the printer menus 164
 Understanding the printer menus 165
 Color Balance
Understanding the printer menus 166
Scan Preview
 Understanding the printer menus 167
Fax Receive Settings
 Understanding the printer menus 168
 Understanding the printer menus 169
Fax Log Settings
 Speaker Settings
‑mail Settings menu
Answer On
Understanding the printer menus 170
 Format
Understanding the printer menus 171
Color
Orientation
 Text/Photo Default
Text Default
Photo Default
Understanding the printer menus 172
 ‑mail images sent as
Understanding the printer menus 173
Use Multi ‑Page Tiff
‑mail Bit Depth
 Use cc/bcc
Understanding the printer menus 174
 Understanding the printer menus 175
FTP Settings menu
 Understanding the printer menus 176
 File Name
Understanding the printer menus 177
FTP bit Depth
 Understanding the printer menus 178
 Understanding the printer menus 179
Scan Settings
Flash Drive menu
 Understanding the printer menus 180
 Scan Bit Depth
Understanding the printer menus 181
 Copies
Print Settings
Understanding the printer menus 182
 Understanding the printer menus 183
 Understanding the printer menus 184
Print Settings
Setup menu
 Print Area
Understanding the printer menus 185
Download Target
Resource Save
 Separator Source
Finishing menu
Understanding the printer menus 186
 Paper Saver Orientation
Understanding the printer menus 187
Staple Job
Run Stapler Test
 Understanding the printer menus 188
Quality menu
 Understanding the printer menus 189
Job Accounting menu
 Understanding the printer menus 190
Utilities menu
 Understanding the printer menus 191
XPS menu
 Understanding the printer menus 192
PostScript menu
PCL Emul menu
 Understanding the printer menus 193
Symbol Set
PCL Emulation Settings
 Tray Renumber
Understanding the printer menus 194
 Understanding the printer menus 195
Html menu
Font Size
Scale
 Image menu
Help menu
Understanding the printer menus 196
Menu item Description
 Understanding the printer menus 197
 Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
 Using Eco‑Mode
Using Hibernate mode
Saving energy
Avoid paper jams
 Adjusting the brightness of the printer display
Adjusting Sleep mode
Recycling
Recycling Lexmark products
 Saving money and the environment 201
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
 Securing the printer
Using the security lock feature
Statement of Volatility
Disposing of a printer hard disk
 Erasing volatile memory
Touch Back, and then exit the Configuration menu
Erasing non‑volatile memory
Erasing printer hard disk memory
 Touch Disk Encryption Enable
Configuring printer hard disk encryption
Finding printer security information
Securing the printer 204
 Cleaning the printer
Cleaning printer parts
Cleaning the scanner glass
Maintaining the printer
 Open the bottom front door
Cleaning the charger and the printhead lens
Close the scanner cover
Page
Page
 Open door H Remove and empty the hole punch box
Emptying the hole punch box
Maintaining the printer 209
 Estimated number of remaining pages
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Click Device Status More Details
 Ordering supplies
Using genuine Lexmark parts and supplies
Ordering a toner cartridge
Ordering a photoconductor unit
 Storing parts and supplies
Ordering a 300K maintenance kit
Ordering staple cartridges
Storing supplies
 Replacing a photoconductor unit
Replacing supplies
Maintaining the printer 213
Open the bottom front door Remove the waste toner bottle
Page
 Replacing the staple cartridge in the staple finisher
Replacing the staple cartridge
Page
Page
 Maintaining the printer 218
Replacing the staple cartridge in the booklet finisher
Page
 Maintaining the printer 220
 Replacing the toner cartridge
Page
 Replacing the waste toner bottle
Page
 Replacing the exhaust and ozone filters
Replacing the 300K maintenance kit
Replacing the exhaust filter
Maintaining the printer 225
 Maintaining the printer 226 Insert the new filter
Replacing the ozone filter
 Maintaining the printer 227
Replacing the pick, feed, and separator rollers
Page
Page
 Replacing the transfer module
Page
Page
 Replacing the transfer roller
 Reset Maintenance Counter Reset 300K Maintenance Kit
Resetting the maintenance counter
 Maintaining the printer 235
Replacing the ADF scan pad
Page
 Before moving the printer
Moving the printer
Moving the printer to another location
Maintaining the printer 237
 Shipping the printer
When shipping the printer, use the original packaging
 Managing the printer
Setting up e‑mail alerts
Checking the virtual display
Viewing reports
 Click the Copy Printer Settings
Copying printer settings to other printers
Click Printer Settings
Click Copy Printer Settings
 Settings General Settings Factory Defaults Restore Now
Restoring factory default settings
Notification Description Non Continuable Stop1,2
Replaced to continue printing
 Avoiding jams
Clearing jams
Load paper properly
Use recommended paper
 Area name
Understanding jam messages and locations
 Area name Control panel message What to do
Clearing jams 244
 245
Page
 Slide the 3000‑sheet tray
‑page jam, slide the 3000‑sheet tray and open door C yy.xx
Page
 Open door D, and then remove the jammed paper
‑page jam, open door D and clear all jammed paper y.xx
Page
 Clearing jams 251
‑page jam, slide the 3000‑sheet tray and open door D y.xx
 Slide the 3000‑sheet tray Remove the jammed paper
‑page jam, slide the 3000‑sheet tray and open door F y.xx
Page
Page
Page
Page
Page
 Remove all paper from the staple finisher bin
Page
Page
 Clearing jams 261
Page
Page
 Clearing jams 264
Page
Page
 Clearing jams 267 Area H8 Area H9
Page
 Clearing jams 269
 Clearing jams 270 Close the door Close the scanner cover
 Understanding the printer messages
Troubleshooting
 Close door
Configuration change, some held jobs were not restored
Complex page, some data may not have printed
Defective flash detected
 Error reading USB drive. Remove USB
Disk full, scan job canceled
Error reading USB hub. Remove hub
Disk full
 Fax Station Name not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax memory full
 Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insert hole punch box
Insert Tray
 Load paper source with custom string paper orientation
Troubleshooting 276
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
 Load staples
Troubleshooting 277
Load Multipurpose Feeder with paper size paper orientation
 No analog phone line connected to modem, fax is disabled
Maintenance kit very low 80.xy
Network x software error
Load staples G11, G12
 Not enough free space in flash memory for resources
Parallel port x disabled
Open door H and remove paper from beneath area H10
Paper changes needed
 Reinstall missing or unresponsive photoconductor 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Printer had to restart. Last job may be incomplete
Remove defective disk
 Remove paper from linked set bin name
Remove paper from bin
Remove paper from standard output bin
Replace all originals if restarting job
 Replace jammed originals if restarting job
Troubleshooting 282
Replace missing waste toner bottle 82.xy
Replace missing cartridge 31.xy
 Scanner disabled by admin
Restore held jobs?
Replace photoconductor, 0 pages remain 84.xy
Replace unsupported cartridge 32.xy
 Some held jobs were not restored
Serial port x disabled
Smtp server not set up. Contact system administrator
Standard network software error
 Too many flash options installed
Standard USB port disabled
Troubleshooting 285
Supply needed to complete job
 Tray x paper size unsupported
Weblink server not set up. Contact system administrator
Unformatted flash detected
Unsupported disk
 Basic printer problems
Solving printer problems
Troubleshooting 287
Printer is not responding
 Troubleshooting 288
 Troubleshooting 289
Hardware and internal option problems
Printer display is blank
Cannot detect internal option
 Internal print server does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 290
 Troubleshooting 291
Tray problems
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
 Troubleshooting 292
Paper feed problems
Settings General Settings Print Recovery
USB/parallel interface card does not operate correctly
 Action Yes Step Go to step Problem is solved
Troubleshooting 293
Paper frequently jams
Paper jam message remains after jam is cleared
 Printing problems
Solving print problems
Troubleshooting 294
Confidential and other held jobs do not print
 Troubleshooting 295
Envelope seals when printing
Error message about reading the flash drive appears
 Job prints from the wrong tray or on the wrong paper
Troubleshooting 296
Incorrect characters print
 Click File Print Advanced Print As Image OK OK
Troubleshooting 297
Large jobs do not collate
 Settings General Settings Eco‑Mode Off
Troubleshooting 298
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
 Print jobs do not print
Troubleshooting 299
 Settings General Settings Timeouts
Troubleshooting 300
Tray linking does not work
Unexpected page breaks occur
 Troubleshooting 301
Print quality problems
Characters have jagged or uneven edges
Clipped pages or images
 Troubleshooting 302
 Horizontal voids appear on prints
Troubleshooting 303
Gray background on prints
 Incorrect margins on prints
Troubleshooting 304
 Paper curl
Troubleshooting 305
 Printer is printing blank pages
Troubleshooting 306
 Print irregularities
Troubleshooting 307
Printer is printing solid black pages
 Troubleshooting 308
 Print is too dark
Troubleshooting 309
 Print is too light
Troubleshooting 310
 Repeating defects appear on prints
Troubleshooting 311
 Shadow images appear on prints
Troubleshooting 312
 Skewed print
Troubleshooting 313
 Streaked horizontal lines appear on prints
Troubleshooting 314
 Streaked vertical lines appear on prints
Troubleshooting 315
 Toner fog or background shading appears on prints
Troubleshooting 316
 Toner specks appear on prints
Troubleshooting 317
Toner rubs off
 Transparency print quality is poor
Troubleshooting 318
Uneven print density
Vertical voids appear on prints
 Troubleshooting 319
 Troubleshooting 320
Solving copy problems
Copier does not respond
Partial document or photo copies
 Poor copy quality
Troubleshooting 321
 Caller ID is not shown
Solving fax problems
 Cannot send or receive a fax
Troubleshooting 323
 Troubleshooting 324
 Can receive but not send faxes
Troubleshooting 325
 Can send but not receive faxes
Troubleshooting 326
Click Settings Fax Settings Analog Fax Setup
 Settings General Settings Run initial setup Yes
Troubleshooting 327
Received fax has poor print quality
Submit
 Troubleshooting 328
 Troubleshooting 329
Solving scanner problems
Cannot scan from a computer
Partial document or photo scans
 Scan job was not successful
Troubleshooting 330
 Scanner unit does not close
Troubleshooting 331
Stamp or Overwrite
Existing file check box
 Scanner does not respond
Troubleshooting 332
 An application error has occurred
Solving home screen application problems
Troubleshooting 333
Click Settings Apps Apps Management System tab Log
 Contacting customer support
Troubleshooting 334
Tech Library
Mail
 Edition notice
Product information
335
June
 336
Trademarks
 Noise emission levels
Licensing notices
337
Meter average sound pressure, dBA
 Product disposal
India E-Waste notice
Static sensitivity notice
338
 Laser notice
Temperature information
Laser advisory label
339
 Product power consumption
Power consumption
Mode Description Power consumption Watts
340
 Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
 342
Radio interference notice
Regulatory notices for telecommunication terminal equipment
 343
 344
 Japanese telecom notice
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
 Modular component notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
 347
Industrie Canada Canada
 ΤΗΣ Οδηγιασ 1999/5/ΕΚ
348
 Limited warranty service
Limited warranty
Lexmark International, Inc., Lexington, KY
349
 350
Extent of limited warranty
 Limitation of liability
Patent acknowledgment
Additional rights
351
 352
 300K maintenance kit ordering
Symbols
Index
Numerics
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 FTP
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