June
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing
Copying
Scanning 112
Faxing
Understanding the printer menus 117
Saving money and the environment 198
Clearing jams 242
Maintaining the printer 205
Managing the printer 239
Index 353
Troubleshooting 271
335
Safety information
Safety information
Page
Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions -See the printed
Connecting the printer to an outlet
Selecting a location for the printer
Printer configurations
Basic model
Configured model
Hardware option Alternative hardware option
Understanding the basic functions of the scanner
Automatic document feeder ADF Scanner glass
Using the ADF and scanner glass
Understanding the printer control panel
Using the control panel
Understanding the printer control panel
Use
Understanding the home screen
Indicator light Printer status
Sleep button light Printer status
Touch
Feature Description
Features
123.123.123.123
Using the touch-screen buttons
Other touch-screen buttons
Accessing the Embedded Web Server
Setting up and using the home screen applications
Finding the IP address of the printer
Finding the IP address of the computer
Understanding the different applications
Click Settings General Settings Home screen customization
Customizing the home screen
Click Settings Apps Apps Management Forms and Favorites
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Using MyShortcut
Click Settings Apps Apps Management Multi Send
Setting up Multi Send
Setting up Scan to Network
UseTo
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
Click Settings Import/Export
Exporting and importing a configuration
For one application
For multiple applications
Installing internal options
Additional printer setup
Accessing the controller board
Available internal options
Page
Align the base of the access cover to the printer
Access the controller board
Installing a memory card
Installing an optional card
Additional printer setup Push the card firmly into place
Installing an Internal Solutions Port
Thumbscrews
Additional printer setup Unpack the ISP kit
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Page
Removing a printer hard disk
Additional printer setup Access the controller board
Order of installation
Installing hardware options
Installing optional trays
Additional printer setup Remove the hard disk
Quantity
Accessory name
Accessory name Quantity Screw
Page
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Attaching cables
Installing the printer
Setting up the printer software
Adding available options in the print driver
Windows
Networking
Preparing to set up the printer on an Ethernet network
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Personal Identification Number PIN method
Using the Push Button Configuration method
Select a wireless connection setup
Follow the instructions on the printer display
For Macintosh users
Click Settings Network/Ports Wireless
For Windows users
Setting up serial printing Windows only
Verifying printer setup
Printing a menu settings
Printing a network setup
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading trays
Page
Open the multipurpose feeder
Loading the multipurpose feeder
Without an optional finisher With an optional finisher
Loading letterhead
One ‑sided printing Two ‑sided printing
Loading prepunched paper
Load envelopes with the flap side up
Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Using the printer control panel
Using the Embedded Web Server
Creating a custom name for a paper type
Assigning a custom paper type
Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
Source Printing Side with Paper orientation Letterhead
Tips on using labels
Tips on using letterhead
Paper guidelines
Tips on using transparencies
Paper characteristics
Fiber content
Using recycled paper and other office papers
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Storing paper
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Paper sizes supported by the trays and multipurpose feeder
257 x 364 mm 10.12 x 14.33
Paper and specialty media guide
Sheet Tray Feeder Printing Tray Tray
320 x 450 mm 12.6 x 17.7
Paper size Dimensions
Paper sizes supported by the ADF and scanner glass
Recycled1
Paper types and weights supported by the printer
Printer engine supports 60-256‑g/m216-68‑lb paper weights
Printer engine supports 60-256 g/m2 16-68‑lb paper weights
Paper sizes, types, and weights supported by the finishers
Supported paper types
Supported paper sizes
Executive Letter Legal 12 x 11 x
Oficio Folio Statement Universal
Paper and specialty media guide
Printing forms and a document
Printing
Printing forms
Printing a document
Settings Print Settings Quality Menu
Adjusting toner darkness
Printing from a flash drive or mobile device
Printing from a flash drive
Printing from a mobile device
Supported flash drives and file types
Recommended flash drives
File type
Printing confidential and other held jobs
Printing confidential and other held jobs
Storing print jobs in the printer
Click Settings tab Security Confidential Print Setup
Modifying confidential print settings
Printing information pages
Printing a font sample list
Canceling a print job from the printer control panel
Canceling a print job
Canceling a print job from the computer
Printing a directory list
Copying
Copying using the ADF or scanner glass
Making copies
Copying photos
Copying on transparencies or letterhead
Creating a copy shortcut using the printer control panel
Creating a copy shortcut
Making copies using paper from a selected tray
Customizing copy settings
Copying to a different size
Copying different paper sizes
Copying on both sides of the paper two‑sided
Adjusting copy quality
Reducing or enlarging copies
Collating copies
Creating a custom copy job
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Placing a header or footer on pages
Canceling a copy job while pages are being printed
Understanding the copy options
Copy from
Scale
Content
Darkness
Sides Duplex
Using the advanced options
Configuring e‑mail settings
Setting up the printer to e-mail
Click Settings E-mail/FTP Settings E-mail Settings
Mailing
Creating an e-mail shortcut using the control panel
Creating an e-mail shortcut using the Embedded Web Server
Sending an e-mail using the control panel
Creating an e-mail shortcut
Understanding the e-mail options
Customizing e-mail settings
Canceling an e-mail
Message
Resolution
File Name
Original Size
Scan Preview
Setup
Faxing
Setting up the printer to fax
Faxing
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Tips for this setup
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack To connect
Connected to different wall jacks To connect
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
To connect
Setup 1 Printer is connected directly to a cable modem
Faxing
Part name Part number Lexmark adapter plug 40X8519
Faxing 101
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 102
Connecting the printer to a wall jack in Germany
Page
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Setting the date and time
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax using the control panel
Configuring the printer to observe daylight saving time
Click Settings Security Set Date and Time
Sending a fax
Faxing 106
Sending a fax using the computer
Sending a fax at a scheduled time
Faxing 107
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Changing the fax resolution
Customizing fax settings
Making a fax lighter or darker
Viewing a fax log
Holding faxes
Canceling a fax job
Holding and forwarding faxes
Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
Color
Delayed Send
Faxing 111
This option lets you send a fax at a later time or date
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the control panel
Scanning to a computer or flash drive
Setting up Scan to Computer
Scanning to a flash drive
Scanning 114
This option lets you type a file name for the scan image
Understanding the scan options
Scanning 115
Scanning 116
Understanding the printer menus 117
Understanding the printer m enus
Menus list
Paper menu
Default Source menu
Paper Size/Type menu
Understanding the printer menus 118
MP Feeder Size
Understanding the printer menus 119
Tray x Type
Manual Paper Size
Understanding the printer menus 120
MP Feeder Type
Understanding the printer menus 121
Configure MP menu
Understanding the printer menus 122
Substitute Size menu
Paper Texture menu
Understanding the printer menus 123
Paper Loading menu
Understanding the printer menus 124
Custom Names menu
Custom Types menu
Custom Scan Sizes menu
Custom Bin Names menu
Understanding the printer menus 126
Universal Setup menu
Bin Setup menu
Understanding the printer menus 127
Configure Bins
Overflow Bin
Assign Type/Bin
Understanding the printer menus 128
Reports menu
Reports menu
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 129
Understanding the printer menus 130
To access the menu, navigate to either of the following
Understanding the printer menus 131
Network Card menu
TCP/IP menu
Understanding the printer menus 132
To access the menu, navigate to any of the following
IPv6 menu
To access the menu, navigate to
Wireless menu
Network/Ports Network x Network x Setup Wireless
Understanding the printer menus 133
Understanding the printer menus 134
AppleTalk menu
Standard USB menu
USB Buffer
Understanding the printer menus 135
ENA Address
ENA Netmask
Understanding the printer menus 136
Parallel x menu
ENA Gateway
Parallel Buffer
Understanding the printer menus 137
Parallel Mode
Advanced Status
Protocol
Understanding the printer menus 138
Serial x menu
Robust XON
Understanding the printer menus 139
Serial Buffer
Understanding the printer menus 140
Smtp Setup menu
Understanding the printer menus 141
Edit Security Setups menu
Security menu
Understanding the printer menus 142
Miscellaneous Security Settings menu
Understanding the printer menus 143
Confidential Print menu
Understanding the printer menus 144
Erase Temporary Data Files menu
Security Audit Log menu
Configure Log
Understanding the printer menus 145
Export Log
Understanding the printer menus 146
Set Date and Time menu
Current Date and Time
Manually Set Date and Time
Understanding the printer menus 147
Understanding the printer menus 148
Settings menu
General Settings menu
Run Initial setup
Quiet Mode
Understanding the printer menus 149
Keyboard
Paper Sizes
Understanding the printer menus 150
Scan to PC Port Range
Displayed Information
Understanding the printer menus 151
Understanding the printer menus 152
Understanding the printer menus 153
Understanding the printer menus 154
Timeouts
Understanding the printer menus 155
Error Recovery
Print Recovery
Press and Hold Sleep Button
Understanding the printer menus 156
Press Sleep Button
Understanding the printer menus 157
Copy Settings menu
Understanding the printer menus 158
Understanding the printer menus 159
Understanding the printer menus 160
Understanding the printer menus 161
Fax Mode Analog Fax Setup menu
Fax Settings menu
General Fax Settings
Understanding the printer menus 162
Resolution
Fax Send Settings
Understanding the printer menus 163
Fax Cover
Understanding the printer menus 164
Understanding the printer menus 165
Color Balance
Understanding the printer menus 166
Scan Preview
Understanding the printer menus 167
Fax Receive Settings
Understanding the printer menus 168
Understanding the printer menus 169
Fax Log Settings
Speaker Settings
‑mail Settings menu
Answer On
Understanding the printer menus 170
Format
Understanding the printer menus 171
Color
Orientation
Text/Photo Default
Text Default
Photo Default
Understanding the printer menus 172
‑mail images sent as
Understanding the printer menus 173
Use Multi ‑Page Tiff
‑mail Bit Depth
Use cc/bcc
Understanding the printer menus 174
Understanding the printer menus 175
FTP Settings menu
Understanding the printer menus 176
File Name
Understanding the printer menus 177
FTP bit Depth
Understanding the printer menus 178
Understanding the printer menus 179
Scan Settings
Flash Drive menu
Understanding the printer menus 180
Scan Bit Depth
Understanding the printer menus 181
Copies
Print Settings
Understanding the printer menus 182
Understanding the printer menus 183
Understanding the printer menus 184
Print Settings
Setup menu
Print Area
Understanding the printer menus 185
Download Target
Resource Save
Separator Source
Finishing menu
Understanding the printer menus 186
Paper Saver Orientation
Understanding the printer menus 187
Staple Job
Run Stapler Test
Understanding the printer menus 188
Quality menu
Understanding the printer menus 189
Job Accounting menu
Understanding the printer menus 190
Utilities menu
Understanding the printer menus 191
XPS menu
Understanding the printer menus 192
PostScript menu
PCL Emul menu
Understanding the printer menus 193
Symbol Set
PCL Emulation Settings
Tray Renumber
Understanding the printer menus 194
Understanding the printer menus 195
Html menu
Font Size
Scale
Image menu
Help menu
Understanding the printer menus 196
Menu item Description
Understanding the printer menus 197
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Using Hibernate mode
Saving energy
Avoid paper jams
Adjusting the brightness of the printer display
Adjusting Sleep mode
Recycling
Recycling Lexmark products
Saving money and the environment 201
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Securing the printer
Using the security lock feature
Statement of Volatility
Disposing of a printer hard disk
Erasing volatile memory
Touch Back, and then exit the Configuration menu
Erasing non‑volatile memory
Erasing printer hard disk memory
Touch Disk Encryption Enable
Configuring printer hard disk encryption
Finding printer security information
Securing the printer 204
Cleaning the printer
Cleaning printer parts
Cleaning the scanner glass
Maintaining the printer
Open the bottom front door
Cleaning the charger and the printhead lens
Close the scanner cover
Page
Page
Open door H Remove and empty the hole punch box
Emptying the hole punch box
Maintaining the printer 209
Estimated number of remaining pages
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Click Device Status More Details
Ordering supplies
Using genuine Lexmark parts and supplies
Ordering a toner cartridge
Ordering a photoconductor unit
Storing parts and supplies
Ordering a 300K maintenance kit
Ordering staple cartridges
Storing supplies
Replacing a photoconductor unit
Replacing supplies
Maintaining the printer 213
Open the bottom front door Remove the waste toner bottle
Page
Replacing the staple cartridge in the staple finisher
Replacing the staple cartridge
Page
Page
Maintaining the printer 218
Replacing the staple cartridge in the booklet finisher
Page
Maintaining the printer 220
Replacing the toner cartridge
Page
Replacing the waste toner bottle
Page
Replacing the exhaust and ozone filters
Replacing the 300K maintenance kit
Replacing the exhaust filter
Maintaining the printer 225
Maintaining the printer 226 Insert the new filter
Replacing the ozone filter
Maintaining the printer 227
Replacing the pick, feed, and separator rollers
Page
Page
Replacing the transfer module
Page
Page
Replacing the transfer roller
Reset Maintenance Counter Reset 300K Maintenance Kit
Resetting the maintenance counter
Maintaining the printer 235
Replacing the ADF scan pad
Page
Before moving the printer
Moving the printer
Moving the printer to another location
Maintaining the printer 237
Shipping the printer
When shipping the printer, use the original packaging
Managing the printer
Setting up e‑mail alerts
Checking the virtual display
Viewing reports
Click the Copy Printer Settings
Copying printer settings to other printers
Click Printer Settings
Click Copy Printer Settings
Settings General Settings Factory Defaults Restore Now
Restoring factory default settings
Notification Description Non Continuable Stop1,2
Replaced to continue printing
Avoiding jams
Clearing jams
Load paper properly
Use recommended paper
Area name
Understanding jam messages and locations
Area name Control panel message What to do
Clearing jams 244
245
Page
Slide the 3000‑sheet tray
‑page jam, slide the 3000‑sheet tray and open door C yy.xx
Page
Open door D, and then remove the jammed paper
‑page jam, open door D and clear all jammed paper y.xx
Page
Clearing jams 251
‑page jam, slide the 3000‑sheet tray and open door D y.xx
Slide the 3000‑sheet tray Remove the jammed paper
‑page jam, slide the 3000‑sheet tray and open door F y.xx
Page
Page
Page
Page
Page
Remove all paper from the staple finisher bin
Page
Page
Clearing jams 261
Page
Page
Clearing jams 264
Page
Page
Clearing jams 267 Area H8 Area H9
Page
Clearing jams 269
Clearing jams 270 Close the door Close the scanner cover
Understanding the printer messages
Troubleshooting
Close door
Configuration change, some held jobs were not restored
Complex page, some data may not have printed
Defective flash detected
Error reading USB drive. Remove USB
Disk full, scan job canceled
Error reading USB hub. Remove hub
Disk full
Fax Station Name not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax memory full
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insert hole punch box
Insert Tray
Load paper source with custom string paper orientation
Troubleshooting 276
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Load staples
Troubleshooting 277
Load Multipurpose Feeder with paper size paper orientation
No analog phone line connected to modem, fax is disabled
Maintenance kit very low 80.xy
Network x software error
Load staples G11, G12
Not enough free space in flash memory for resources
Parallel port x disabled
Open door H and remove paper from beneath area H10
Paper changes needed
Reinstall missing or unresponsive photoconductor 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Printer had to restart. Last job may be incomplete
Remove defective disk
Remove paper from linked set bin name
Remove paper from bin
Remove paper from standard output bin
Replace all originals if restarting job
Replace jammed originals if restarting job
Troubleshooting 282
Replace missing waste toner bottle 82.xy
Replace missing cartridge 31.xy
Scanner disabled by admin
Restore held jobs?
Replace photoconductor, 0 pages remain 84.xy
Replace unsupported cartridge 32.xy
Some held jobs were not restored
Serial port x disabled
Smtp server not set up. Contact system administrator
Standard network software error
Too many flash options installed
Standard USB port disabled
Troubleshooting 285
Supply needed to complete job
Tray x paper size unsupported
Weblink server not set up. Contact system administrator
Unformatted flash detected
Unsupported disk
Basic printer problems
Solving printer problems
Troubleshooting 287
Printer is not responding
Troubleshooting 288
Troubleshooting 289
Hardware and internal option problems
Printer display is blank
Cannot detect internal option
Internal print server does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 290
Troubleshooting 291
Tray problems
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Troubleshooting 292
Paper feed problems
Settings General Settings Print Recovery
USB/parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Troubleshooting 293
Paper frequently jams
Paper jam message remains after jam is cleared
Printing problems
Solving print problems
Troubleshooting 294
Confidential and other held jobs do not print
Troubleshooting 295
Envelope seals when printing
Error message about reading the flash drive appears
Job prints from the wrong tray or on the wrong paper
Troubleshooting 296
Incorrect characters print
Click File Print Advanced Print As Image OK OK
Troubleshooting 297
Large jobs do not collate
Settings General Settings Eco‑Mode Off
Troubleshooting 298
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Print jobs do not print
Troubleshooting 299
Settings General Settings Timeouts
Troubleshooting 300
Tray linking does not work
Unexpected page breaks occur
Troubleshooting 301
Print quality problems
Characters have jagged or uneven edges
Clipped pages or images
Troubleshooting 302
Horizontal voids appear on prints
Troubleshooting 303
Gray background on prints
Incorrect margins on prints
Troubleshooting 304
Paper curl
Troubleshooting 305
Printer is printing blank pages
Troubleshooting 306
Print irregularities
Troubleshooting 307
Printer is printing solid black pages
Troubleshooting 308
Print is too dark
Troubleshooting 309
Print is too light
Troubleshooting 310
Repeating defects appear on prints
Troubleshooting 311
Shadow images appear on prints
Troubleshooting 312
Skewed print
Troubleshooting 313
Streaked horizontal lines appear on prints
Troubleshooting 314
Streaked vertical lines appear on prints
Troubleshooting 315
Toner fog or background shading appears on prints
Troubleshooting 316
Toner specks appear on prints
Troubleshooting 317
Toner rubs off
Transparency print quality is poor
Troubleshooting 318
Uneven print density
Vertical voids appear on prints
Troubleshooting 319
Troubleshooting 320
Solving copy problems
Copier does not respond
Partial document or photo copies
Poor copy quality
Troubleshooting 321
Caller ID is not shown
Solving fax problems
Cannot send or receive a fax
Troubleshooting 323
Troubleshooting 324
Can receive but not send faxes
Troubleshooting 325
Can send but not receive faxes
Troubleshooting 326
Click Settings Fax Settings Analog Fax Setup
Settings General Settings Run initial setup Yes
Troubleshooting 327
Received fax has poor print quality
Submit
Troubleshooting 328
Troubleshooting 329
Solving scanner problems
Cannot scan from a computer
Partial document or photo scans
Scan job was not successful
Troubleshooting 330
Scanner unit does not close
Troubleshooting 331
Stamp or Overwrite
Existing file check box
Scanner does not respond
Troubleshooting 332
An application error has occurred
Solving home screen application problems
Troubleshooting 333
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 334
Tech Library
Mail
Edition notice
Product information
335
June
336
Trademarks
Noise emission levels
Licensing notices
337
Meter average sound pressure, dBA
Product disposal
India E-Waste notice
Static sensitivity notice
338
Laser notice
Temperature information
Laser advisory label
339
Product power consumption
Power consumption
Mode Description Power consumption Watts
340
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
342
Radio interference notice
Regulatory notices for telecommunication terminal equipment
343
344
Japanese telecom notice
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Modular component notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
347
Industrie Canada Canada
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
348
Limited warranty service
Limited warranty
Lexmark International, Inc., Lexington, KY
349
350
Extent of limited warranty
Limitation of liability
Patent acknowledgment
Additional rights
351
352
300K maintenance kit ordering
Symbols
Index
Numerics
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FTP
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