How to Contact Logical, Customer Support | Logical Solutions SCS

SECURE CONSOLE SERVERS

Customer Support

11 How to Contact Logical

11.1 Customer Support

Thank You to our Customers for choosing a Logical Solutions product for your application. We appreciate your business and are interested in helping you successfully use our products.

Logical is here to help you. To contact Logical Solutions, use the following tele- phone numbers and internet-based methods.

If you’re not yet a Customer, but are interested in finding a Logical Solution for your application, we’ll be glad to help you. Our expert Sales staff will help determine the best solution for your needs, and will help you be certain that you’ve come to a Logical Solution, too.

Any information we gain about our customers is held in confidence. We do not share customer names or contact information with other companies.

11.1.1 Website

Check out our website for current product offerings, support information, and general information about all of the Logical Solutions we offer.

Our internet website offers product information on all current systems, including technical specification sheets and installation guides (for viewing on-line or for down- load), product diagrams showing physical connections, and other information you might need. We are constantly updating our website, so be sure to “refresh” your browser when visiting the Logical Solutions website to see the most up-to-date infor- mation.

Internet: www.thinklogical.com

tel (203) 647-8700

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Product Manual - MAN-000001C

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Logical Solutions SCS-R manual How to Contact Logical, Customer Support, Website

Contents

SCS and SCS-R Models Product Manual Copyright Notice Product Overview Initial Configuration Commands Administering Users Regulatory & Safety File System SCS Models Covered in this Manual Introduction Introduction System Features Hardware Features Software Features SCS480, 48-Port Secure Console Server, front and rear views 1 SCS160R / SCS320R Hardware TCP/IP Technical Specifications SCS320R, showing front and rear views Intended Application Product Overview System Chassis 1 SCS160 / SCS320 / SCS4802 SCS160R / SCS320R Connecting to the SCS Serial DevicesBreak Safe IP Network AC Power3.1 SCS160 / SCS320 / SCS480 3.2 SCS160R / SCS320R User Access Control Port BuffersUser Sessions For Your Notes Installation Mounting the SCSRack Mount or Desktop Connections PowerFront Panel Display and Buttons 3 It’s Convection Cooled Connecting to the Network Port Connect your Console3.1 SCS160R / SCS320R Dual NIC Interface Connect to the Ports 4.1 SCS160R / SCS320R Dual Console InterfacePort Adapters Pin Serial Port Pinout Left Supply Failed Tue Mar 18 154307 SCS160R / SCS320R Power Modules AC Power Module Replacement Secure Console Servers SCS160R / SCS320R Power Modules Replacing an AC Module Left Module shown partially removed Default Configuration Initial Configuration Initial Connection via Network Initial System Security ConcernsNetwork Connection Requirements Route via Linux workstation From a DOS prompt, enter Route via Windows workstation PuTTY Configuration Screen Front Panel Edit Mode Front Panel Network Setup SCS Front Panel Display, showing first Edit Mode display Start Front Panel Edit Mode Network IP Address Program Network Net Mask Edit IP Address 192.168.075.239 Gateway Edit Net Mask 255.200.000.000 Exit to Main Menu Edit Gateway Exit to Main Menu For Your Notes SCS Systems are Linux-based System AdministrationLinux General Public License Understanding Linux Initial Sysadmin Access Connect using a TerminalSCS System Architecture Enter Commands Log In as rootLog Out Configure the Services Default Services Configure the Services For Your Notes System Commands Commands Reboot Save Command Other Linux Commands Poweroff Ssh SftpSsh-keygen Stty Versions Change Logging Level For Your Notes Change Network Address Security Run netconfig More Than One Nameserver Example of netconfig fill-in fields Time Configuration Change HostnameChange NIC Speed Front Panel Display Options Configure Authentications Display Mode Parameters EditView LINE1 Network Time ServiceLINE2 Display OFF Start the NTP Service Configure NTP Changing Serial Port settings NIS and User Port PermissionsUser Port Control Where NIS Port Access User Names and Groups NIS Database fileGroup Permissions 10 NFS NIS Configuration FileNIS Make file Remote NFS Directory Snmp SyslogStart Snmp Timeouts User Setup Administering Users Adduser Other Editing CommandsEdituser Deluser Editesc name Editbrk name For Your Notes User Accounts User OperationsSCS Users Root user What Can a User Do Port Identities Break Sequence Escape SequenceEditbrk Edit Escape Sequence Safety Requirements Regulatory & SafetySymbols found on the Product Product Serial Number North America Regulatory ComplianceEuropean Union Declaration of Conformity Supplementary Information Standards With Which the Products Comply Australia & New Zealand Lithium Battery 10.7 SCS160R / SCS320R Power Modules For Your Notes How to Contact Logical Customer SupportWebsite Mail Telephone11.1.4 Fax Return Authorization WarrantyProduct Support Our Address For Your Notes Read-Only vs. Read-Write Appendix a File System LSI Directories How do I do this? Appendix B FAQ View a Buffer Product Support For Your Notes