Setting up Conferences and Call Splitting
Stacked Hold
When an extension has a call on hold, or is in a conference call, and dials the attendant, the display will indicate a held or conferenced call. For example, a held call would show as:
Pressing the [Conference] softkey establishes a conference call involving the console and extensions 3103 and 3045.
Setting up Conferences and Call Splitting
When you are setting up a call between two parties, you may want to conference the call (speak with both parties at the same). Once you establish the conference, you can speak privately to either party by splitting the conference.
To conference a call:
1.Start with a call involving one of the parties you want to include in the conference.
2.Call the other party.
3.Press the [Conference] key.
To split a conference call:
•Press [Source] to speak privately to the first party or [Destination] to speak privately to the other party.
To release the console from a conference call:
Do one of the following:
•Press Release to connect both parties and then release them from the console.
•Press Cancel to release the parties from the console without first connecting them.
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