Mitel 5540 manual Using Directed Call Pickup, Multiple Console Operation, Last Call Retrieve

Mitel 5540 IP Console - User Guide

Using Directed Call Pickup

Directed Call Pickup allows you to answer a call ringing at an extension. You can also use this feature to retrieve a call that you transferred to the wrong extension.

To pick up a call ringing at an extension:

1.Dial the Directed Call Pickup code. (Your communications department can provide the code.)

2.Dial the extension number of the ringing extension.

3.Speak to the calling party.

Last Call Retrieve

This feature allows you to recover a call you transferred to the wrong extension. The call must still be ringing the original extension to be recovered.

To retrieve the last call transferred from the console:

•Press Cancel.

Multiple Console Operation

When more than one console is in use at the same time, they will operate in one of two ways:

1.Independent Operation

Consoles in this arrangement operate independently. Each console has unique hold slots and incoming calls ring a specific console. A recall to the attendant returns only to the console that initially handled the call.

2.Transparent Operation

With transparent operation, all consoles operate the same way. An incoming call rings all consoles, though, recalls return to the individual console that handled the call.

The consoles are also given privileges to read or cancel messages left at an extension by other extension users or the attendant. For more information about reading and canceling messages, see page 47.

Inter-Console Calls and Transfers

An attendant can make and transfer calls to another attendant by dialing the console’s directory number, but not by dialing 0 (zero). Whether you are transferring calls to an extension or another attendant, the procedure is the same—see page 20 for instructions.

Note: Inter-console calls cannot be put on hold.

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