Centralized Attendant Service CAS, Voice mail

Centralized Attendant Service (CAS)

CAS allows an attendant at one PABX to answer calls that arrive at another interconnected PABX. Except for recalls, CAS has no effect on the way you handle calls from the console. When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0” call. Keep this in mind when answering the recall as it may affect how you greet the caller.

Voice mail

A voice mail system connected to your telephone system does not affect the operation of the console. If a call is answered by such a system, you may be prompted to enter an access code or an identification number. Before responding to the prompt, you must turn on tone signaling using the [Tones On] softkey. For more information, see “Using Tone Signaling” on page 31

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Mitel 5540 manual Centralized Attendant Service CAS, Voice mail

5540 specifications

The Mitel 5540 is a powerful and versatile communication device designed for businesses looking to enhance their telecommunications capabilities. As part of Mitel’s extensive portfolio of unified communications solutions, the 5540 provides a wealth of features that cater to both small teams and large enterprises.

One of the main features of the Mitel 5540 is its robust call handling capabilities. With support for multiple lines, users can manage numerous calls efficiently while leveraging call waiting, transfer, and conferencing functionalities. The device also includes programmable keys, enabling quick access to frequently used features and contacts, which streamlines everyday communications.

The Mitel 5540 is built with advanced technologies that enhance user experience. It supports Voice over IP (VoIP), allowing for high-quality voice calls over the internet, reducing costs associated with traditional phone lines. Furthermore, the device is compatible with various Mitel solutions, such as MiCloud and Mitel’s UC capabilities, providing seamless integration into existing systems. This makes the Mitel 5540 an excellent choice for organizations looking to unify their communication strategies.

Another impressive characteristic of the Mitel 5540 is its intuitive user interface. The device features a clear, backlit display that makes navigation easy, even in low-light conditions. This is complemented by ergonomic design elements, ensuring that users can operate the device comfortably during long hours.

The Mitel 5540 also places a strong emphasis on security. With encryption support for VoIP calls and advanced authentication features, businesses can rest assured that their communications are protected from unauthorized access.

In addition, the device supports various connectivity options, including Ethernet and Wi-Fi, enabling flexibility in deployment across different work environments. Its scalability means that businesses can easily add more devices as they grow, making it a future-proof investment.

In summary, the Mitel 5540 stands out as a feature-rich communication solution that combines advanced technology, user-friendly design, and robust security. With its ability to enhance collaboration and streamline communications, it is an ideal choice for organizations aiming to improve their productivity and connectivity.

Contents

IP Console Page Iii Table of Contents Placing Calls Using System Functions Mitel 5540 IP Console User Guide Reference Getting Started Mitel 5540 IP Console User Guide Introduction Using this GuideIntroduction Conventions About the Console Before you beginConsole Components About the Console Corded Handset and Headset Ports Fixed Keys Dialpad keys Console Display Softkeys Adjusting the Contrast Control Adjusting the ConsoleAdjusting the Ringer Volume Adjusting the Handset and Headset Receiver Volume Adjusting the Display Brightness Switching to Night/Day ServiceTurning the Console Bell Ringer Off/On Press Function Press Att Function Press Language Setting the Console LanguageChanging the Attendant Present/Absent Status Programming Firmkeys To program Firmkeys Press Function Press Att Function Press FirmkeysPress Save Connecting the Cordless Headset Using a Cordless Headset with the Console Using a Cordless Headset with the Console Using the Cordless Headset for Operational Mode Using the Cordless Headset for Training Mode Guidelines for Cordless Headset Operation Answering Calls Using a Cordless HeadsetMaking Calls Using a Cordless Headset Powering the Console Mitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7 Answering CallsNew Call Indication Answering Calls To transfer a call When Multiple Calls are WaitingTransferring Calls Misdialed Numbers Placing Calls Placing CallsPlacing a Call on Hold Reaching an Extension with an Advisory Message To retrieve a call at a softkey Hold slot To access the five Hold slots available on the softkeysHold Recall To retrieve a call on hold Setting up Conferences and Call Splitting Setting up Conferences and Call SplittingStacked Hold Press Answer or Recall Answering RecallsAnswering Intercepts to the Console To answer a No Answer recall To page someone to pick up a call on hold at the console Paging from the ConsolePA Paging Paging from the Console Extension Paging Call ParkPress Set Press Release Setting and Canceling Do Not Disturb on an ExtensionPlacing Ringing or Paging Intercom Calls Placing Ringing or Paging Intercom Calls Press Redial Setting and Canceling Message Waiting on an ExtensionOverriding Busy or Do Not Disturb Redialing the Last Number Press Lookup PhonebookPhonebook To use Phonebook to look up an extension user Setting up a Serial Call To set up a serial call while connected to an outside callPress Serial Call Using Tone Signaling Answering a Call with Night Service EnabledFlashing on Trunks Inter-Console Calls and Transfers Using Directed Call PickupMultiple Console Operation Last Call Retrieve Centralized Attendant Service CAS Centralized Attendant Service CASVoice mail Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide Press Function Viewing System Alarm InformationViewing System Alarm Information To read an alarm message Viewing 911 Call Alarms Emergency Call Notification and Cordless HeadsetsTo read a 911 Emergency Call alarm message Press Set Time Setting System Date and TimeSetting System Date and Time Press Function Press Att Function Press Date/Time Canceling Call Forwarding Canceling Do Not DisturbTo set or cancel Call Forwarding on an extension Displaying the Console Identity Displaying the Console IdentityPress Function Press Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Viewing Extension Status Setting/Canceling Call Forwarding To set or clear Message Waiting on an extension Setting/Canceling Do Not DisturbSetting/Clearing Message Waiting PressEnter Press No Disturb Press Set Up Msg Setting/Clearing Advisory MessagesClearing All Features Setting/Clearing Advisory Messages Press Enter Press Busy Rts Taking an Extension Out of ServicePress Enter Press Clear Feat Press Exit To busy out an extension Using Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Group Busy Status Viewing Trunk Status To view the status information of a specific trunk group To view a trunk group by specifying the trunk access codeTo check the status of trunk groups Press Trunk Groups Press Att Access Accessing Specific TrunksTaking a Trunk Out of Service Accessing Specific Trunks Mitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide Displaying and Changing Room Data Displaying and Changing Room DataTo display or change data for a room To list all rooms by occupancy and condition status Listing/Counting Rooms by Occupancy and Condition Status Press Status Changing Room Occupancy and Condition StatusChanging Room Occupancy and Condition Status To change a room’s occupancy and condition status Press Check-in or Check-out Press Enter Press Exit Setting/Canceling Wake-up CallsChecking-In/Checking-Out To check in or check out a guest Press Enter Press Wake-Up Setting Room Call RestrictionsSetting Room Call Restrictions Blocking Room-to-Room Calls Displaying/Clearing a Message Register Monitoring Guest Rooms Printing Reports Printing ReportsTo print a report Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone Directory Class of Service/Restriction Console Display Abbreviations Console Display Abbreviations Advisory Messages for Display Telephones Glossary Glossary Pabx Private Automatic Branch Exchange Trunk Identification Trunk Identification Mitel 5540 IP Console User Guide Index Index Index Index