Warranty
1. Gratis warranty period and coverage
[Gratis warranty period]
Note that an installation period of less than one year after installation in your company or your customer’s premises or a period of less than18 months (counted from the date of production) after shipment from our company, whichever is shorter, is selected.
[Coverage]
(1)Diagnosis of failure
As a general rule, diagnosis of failure is done on site by the customer.
However, Mitsubishi or Mitsubishi service network can perform this service for an agreed upon fee upon the customer’s request.
There will be no charges if the cause of the breakdown is found to be the fault of Mitsubishi.
(2)Breakdown repairs
There will be a charge for breakdown repairs, exchange replacements and on site visits for the following four conditions, otherwise there will be a charge.
1)Breakdowns due to improper storage, handling, careless accident, software or hardware design by the customer.
2)Breakdowns due to modifications of the product without the consent of the manufacturer.
3)Breakdowns resulting from using the product outside the specified specifications of the product.
4)Breakdowns that are outside the terms of warranty.
Since the above services are limited to Japan, diagnosis of failures, etc. are not performed abroad.
If you desire the after service abroad, please register with Mitsubishi. For details, consult us in advance.
2.Exclusion of chance loss from warranty liability
Regardless of the gratis warranty term, compensation to chance losses incurred to your company or your customers by failures of Mitsubishi products and compensation for damages to products other than Mitsubishi products and other services are not covered under warranty.
3.Repair period after production is discontinued
Mitsubishi shall accept product repairs for seven years after production of the product is discontinued.
4.Terms of delivery
In regard to the standard product, Mitsubishi shall deliver the standard product without application settings or adjustments to the customer and Mitsubishi is not liable for on site adjustment or test run of the product.
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