Motorola V.34-SDC manual Motorola Information System Group ISG Customer Information, Introduction

Motorola Information System Group (ISG)

Customer Information

Introduction

U.S.A. customers who have questions about Motorola ISG products or services should refer to the following sections. Non-U.S.A. customers should contact their local Motorola ISG subsidiary office or distributor.

Questions about Your Product Shipment

If you have questions about whether your shipment is complete or about its condition upon receipt, please call your nearest Motorola ISG representative or Customer Administration at (508) 261-4000, Extension 4745.

Technical Assistance or Scheduling Service

To have Motorola ISG implement your equipment:

You can purchase and schedule Implementation Services by calling (800) 544-0062 (from within the U.S.). The average lead time for implementation services is 5 business days from the time of the call. Implementation services include running power-up diagnostics, configuring the equipment, and connecting the equipment into existing networks. A service engineer will be dispatched to your site to perform these services.

If you implement your equipment yourself:

Carefully follow the instructions in the following sections of this documentation set:

To install and power up - Chapter 2.

To configure and operate - Chapter 3.

If you have difficulty - Chapter 6 provides a quick reference to problems you may encounter, and suggestions for correcting them.

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