Motorola and V.32bis, V.34-SDC Equipment Return Procedures, Expiration of Lease, Factory Repair

The following sections apply to U.S.A. customers only. Other customers with questions or concerns regarding return procedures should contact their Motorola Information Systems Group subsidiary or distributor.

Equipment Return Procedures

If you have questions about equipment return procedures, call the Logistics

Administration Group at (508) 261-4495.

If you require on-site service or unit-exchange service, call the Customer Support

Center at (800)-544-0062.

Expiration of Lease

To return equipment upon expiration of a lease agreement, contact your Motorola ISG Sales Office for return authorization and instructions. A list of these offices is available on the Motorola website. When you contact the sales office, provide the following information:

•Product name and description

•Serial number

•Customer order number

•Reason for return

Factory Repair

To return equipment for factory repair, call the Logistics Administration Group at

(508)261-4495, for return authorization and instructions. When you call, you will be given a Return Material Authorization (RMA) control number. Mark this number clearly on the shipping container for ease of identification and faster service.

The RMA control number provides a convenient tracking reference for both parties. Please have the following information available for each piece of equipment

you return:

•Product name and description

•Serial number

•Failure symptoms

Packaging Guidelines for Equipment Return

Data communications equipment or parts that are to be returned to Motorola ISG must be properly packaged to prevent damage in shipment and handling.

If the original packing material and shipping container are available, reuse these items to return equipment. If these items are not available, it is your responsibility to package the contents in a manner that protects the equipment from damage during normal shipping and handling. Responsibility for damage to equipment during transit must be resolved between you and the carrier. The Logistics Administration group can provide you with specific packaging instructions upon request.

2- Return Procedures