Motorola 326X V.34, and V.32bis manual Motorola ISG Customer Information, Questions about Billing

Motorola ISG Customer Information (continued)

For service, if your unit is under warranty and/or you have a service contract:

Call (800) 544-0062 for assistance. When you call, please have the following infor- mation ready :

Item	Location or Description
Model number	Front of unit. 3260, 3261, 3262, 3263, 3265, 3266, 3267, 3268.
	(For synchronous data compression models, specify SDC.)
Serial number	Bottom of standalone unit; edge of card unit.
Error message/	LCD Display.
Problem Description
Software revision	LCD Display: from [Modulation Mode] 9600 T/D? press			to
	display the operating status. (Example: DTE 19.2 RELIABL.)
	Press		until Display Modem ID displays.
	Press	. SWPart=x displays.
	The rightmost two digits show the revision level.
Option Settings	Up-to-date configuration worksheet (see the 326X Series Modem
	Reference Guide).
Site ID	Assigned to the customer site by Motorola at first service call.
	Customer should store the ID, once assigned.
Application type	Leased line with or without dial restoral or dial. Also specify the
	data transfer protocol: asynchronous, direct-synchronous, or
	synchronous data compression (SDC) mode.
Connected hardware	DTE type(s): asynchronous or synchronous terminal or PC.

If you do not have a service contract, and your unit is no longer under warranty:

You can purchase a service contract or arrange for Time and Material services by calling (800) 544-0062 for assistance.

Sales-Related Issues

Please call your local Motorola ISG sales office, authorized distributor, or the Sales Assistance Center at (800) 487-1456. For a listing of our Sales Offices, visit our Web site at: http://www.mot.com/MIMS/ISG/.

Information on Product Training

For information on classroom training, customized on-site training, or to order self-study training materials, call the Sales Assistance Center at (800) 487-1456.

Questions about Billing

If you have a question regarding billing, call (800) 446-0144 and select option 2.

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