Introduction | Before You Begin | Installation & Configuration |
Troubleshooting
FAQ Glossary License
Problem | Possible Solutions |
Cannot send or receive data
Problems related to unsuccessful USB driver installation
Check the lights. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in “Lights and Error Conditions” on page 56.
If the Internet Security Lock light is on, your computer cannot transmit or receive data. Press the Internet Security Lock button to reconnect your Internet service.
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data or phone service will not function.
Check the coaxial cable at the Communications Gateway and wall outlet.
Check the IP address. Follow the steps in “Verifying the IP Address in Windows 95, 98, or Me” on page 40 or “Verifying the IP Address in Windows 2000 or XP” on page 41. Call your service provider if you need an IP address.
Check that the USB or Ethernet cable is properly connected to the Communications Gateway and your computer.
Remove the USB driver. Follow the instructions in one of:
■“Removing the USB Driver from Windows 98 or Me” on page 57
■“Removing the USB Driver from Windows 2000 or XP” on page 61
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