Introduction | Before You Begin | Installation & Configuration |
Troubleshooting
FAQ Glossary License
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the Communications Gateway may take 5 to 30 minutes. Your service provider may ask for the status of the lights as described in “Lights and Error Conditions” on page 56.
Problem | Possible Solutions |
Green POWER light is off | Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway. |
| Check that the electrical outlet is working. |
| Press the Reset button. |
Battery light is solid yellow | There is no AC power and the battery is providing backup power. |
Battery light flashes yellow | The battery is low and will fail soon. |
Battery light flashes red | The battery has failed |
Battery light is solid red | The battery is missing or its terminals are connected backwards |
| To replace the battery, follow the instructions in “Replacing the Battery” on page 45. |
Home | X | 54 | Communications Gateway User Guide | |
Exit |
|
|
