I n t r o d u c t i o n

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Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-642-0442for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 7 AM to 4 PM Pacific Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 526-314-1000, extension 3194, to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1Pack the unit securely.

2Enclose a note describing the exact problem.

3Enclose a copy of the invoice that verifies the warranty status.

4Ship the unit PREPAID to the following address: Motorola BCS

c/o Exel

Attn: RSA #___________

6908 East Century Park Dr. Tucson, AZ 85706

SG 2000 Installation and O peration Manual

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Motorola SG 2000 operation manual Calling for Repairs