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Motorola V.3600 manual Calling Technical Support, Maintenance

Models: V.3600

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Maintenance

Before attempting diagnostic tests, verify that all connectors and plugs are firmly inserted. The test procedures identify the faulty component in a bad communications link.

Calling Technical Support

The Service and Support page at the back of this User’s Guide contains several phone and faxback numbers and the Web address. If calling Technical Support, please call from a location near the computer with the modem. It helps expedite the call to have the following information available:

•Type of modem -- V.3600

•Modem serial number

•Date code

•Purchase date

•Type and version of software, including data communications, fax, and browser/reader software

•Type and version of other software running at the same time

Note

Do not return the modem to the manufacturer without prior authorization.

If the unit appears faulty, contact Motorola Technical Support at 1-800-544-0062 (USA) for service and assistance.

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V.3600

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Motorola V.3600 manual Calling Technical Support, Maintenance

Contents

Motorola 3600Modem User’s Guide Trademarks UpdatesCopyright Regulatory Information FCC RequirementsModel Name V.3600, 115 VAC version only FCC Part 15 Declaration Of ConformityFCC Fax Branding Requirements Shielded Cables Model Name V.3600, all other versionsSpecial Requirements For Canada Industry Canada IC RequirementsRinger Equivalence Number Canadian Emission Requirements V.3600, other versionsPage Contents Contents Contents Test Mode Operation ProtocolsSecurity Fax Operation Status RegistersContents 25 bis Autodialer Maintenance Appendix A. SpecificationsAppendix D. Fault Isolation Procedure Appendix B. Phone Jack DescriptionsAppendix E. Command Index and Defaults Chapter Introduction Shelf-Mount UnitsFeatures Data ModeFax Mode SoftwareCommunications Software Class 1 Fax Communications Software Internet BrowserPhysical DescriptionFunctional Rear Panel 115 Vac Model RM16M Unit RM16M VersionChapter Installation Electrical InstallationAC Power Connection DC Power ConnectionInstallation DTE ConnectionDigital Interface Signals Pin Signal Descriptions 140 Dial Mode Pstn Connection Dial jack Telephone Line ConnectionLeased Line Connection TELSET/LEASED Line Jack Direct connection to the Pstn is shown in FigureLeased Line Connection 115 Vac Model Shelf-Mount RM16M V.3600 Installation RM16M ConnectionsPage Option Selection Power-UpChapter Getting Started Autodialing from a Terminal with the AT Commands Placing a CallDialing with a Standard Telephone Autodialing from Front PanelAnswering a Call Ending a CallReasons for Call Termination ConditionReasons for Call Termination Page Chapter Front Panel Operation LED DescriptionsLCD Menus LCD Menu OperationMain Menu LCD Messages Reg Main Menu Submenu Submenu Item Option Com RegRemote Initiate Submenu Main Menu Option Com Reg RATION? OPTIONS?Lease line only † Dial line only 3600 Modify Change DTE Speed DTE=DCE Modify Change DTE Dial Method Async Modify Change DTE RTS/CTS Delay Password of 0000 disables front panel security 3600 Front Panel Security Page Operation Modes Chapter AT CommandsCommand Categories Online Command Mode Sending Commands to the ModemOffline Command Mode Creating a Command Statement AT Autobaud Guidelines for Creating Command StatementsCommand Statement Buffer Repeating a Command aMonitor Display Backspace KeyGroup Commands Response CommandsNumbered Commands Digit / Word Selection Response Displays QNegotiation Displays W Connect Message Codes \VCall Progress / Connect Speed Messages Command Code Set Number Operation Number Code Application *RCResponse Number Codes / Messages Message MeaningDTE rate 31200 bps Connect 300/V42 Connect 300/MNP5 Dial Commands Dialing DInsert Long Pause Tone Dialing TPulse Dialing P Switching to Answer Mode after Dialing R Remaining in Command ModeWait for Second Dial Tone W Hook FlashWait for 5 Seconds of Silence @ Dialing a Stored Telephone Number SnAutodial Number Location *AUn Voice CallsSwitching from Voice to Data AT Command Answer aManual Answer Autoanswer S0Distinctive Ring *DR Caller ID Messages Modem sends this messageTerminal Interface Commands Data Carrier Detect &CData Set Ready &S Data Terminal Ready &DSerial Port Ring Indicator Pin 22 \R Request to Send / Clear to Send &RGeneral Commands Changing from Data Mode to Command Mode +++DTE Controlled Fallback Rate Pin 23 *FB Local Character Echo EFast Disconnect H2, H3 Online Character Echo FHanging Up H, H1 Speaker Control M Speaker Volume LEprom Check Asynchronous / Synchronous Mode Selection &M Return Online OLong Space Disconnect Y Bis Guard Tones &GMake / Break Dial Pulse Ratio &P Comman OperationSynchronous Transmit Clock Source &X Rate Selection Thresholds *THAsymmetric Bit Rates *AS Modulation *MMMaximum DCE Speed %B Minimum DCE Speed %L Auto Retrain %E Automatic Rate Adaption %RManual Rate Adaption *RR Product Revision Level %VOnline Quick Reference $H Product Serial Number $VTalk / Data *DA Fast Train *FTDisable AT Command Set *NT Wire OperationPrivate Line Operation Dial Line Transmit Level *TDnWire Leased Line Operation Wire Dial-up OperationDial Backup Dial Backup *DB Return to Leased Line from Dial Backup *LBManual Dial Backup *LD Dial / Leased Line &LConfiguration Commands Configuration ProfilesActive Profile Stored ProfileStoring a Configuration &W Powerup Option Set &YReset to Stored Configuration Z Load Factory Options &FnStoring a Telephone Command Line &Zx=n, *CNx,n, *ND View Configuration Profiles/Received Signal Options &VRetaining / Restoring Options *RO Remote ConfigurationSoft Download Password %P1, $Y Remote Configuration Security Remote Security Code %P=Entering Remote Configuration %T=, &T Enabling/Disabling Remote Configuration *RARemote Configuration DTE Speed *RB Remote Configuration Format *RFRemote Configuration Saving or Discarding Options *RQ Page Chapter Protocols Ccitt V.42 bis Error Control ProtocolReliable Mode Auto-Reliable Mode Normal ModeConstant Speed Interface Data CompressionFlow Control Direct ModeProtocol Commands Disconnect Buffer Delay Q%D Command Operation Disconnect buffer delay disabledSerial Port DTE Constant Speed \J ConstantOptional Detection Phase \M Operating Mode \NCommand Operation Fast detect data sequence disabled Fast detect data sequence enabledCommand Operation Auto-Reliable Fallback Character %AnLAPM, MNP, or normal try both protocols Fallback to normal if not successfulEnable CTS/RTS bilateral flow control Serial Port Flow Control \QCommand Operation Disable data link flow control Enable data link flow controlXON/XOFF Pass Through \X Data Link Flow Control \GBreak Control \Kn Break optionInactivity Timer \T Maximum Reliable Block Size \A42bis Data Compression %C Transmit Break / Set Break Length \BSet Auto-Reliable Buffer \C Page Test Offline Online Chapter Test Mode OperationTest Categories Terminating a Test in Progress Q&T Grant remote requested digital loopbackTesting the Local Modem Local Analog Loopback &T1Testing the Remote Modem Local Analog Loopback with Self Test &T8Local Digital Loopback &T3 Grant/Deny RDL Request &T4, &T5Remote Digital Loopback &T6 Remote Digital Loopback with Self Test &T7Bilateral Digital Test Enable / Disable *DG Command Operation Bilateral digital loop disabledBilateral digital loop enabled Test Pattern %TCommand Operation Ignore pin RDL enabled pinLAL enabled pin DTE Controlled Remote Digital Loopback PinChapter Security Autocallback SecurityLow Security Operation Operating without Low SecurityOperating with Low Security Remote OperationPasswords Local OperationLCD Indication of Security Restrictions in Security OperationLow Security Commands High SecuritySecurity Levels Superuser Enabling High Security $EH=pw High Security CommandsDefault Passwords Set Security Levels $Ln=m Setting Passwords $Pn=pw$pwDisabling High Security $D Extended Features $W Display Extended Feature Status $W?Display/Reset Illegal Access Attempt Counters $M, $Mn, $M Set User Callback Number $Cn=mSecurity Status $E? Factory Reset $F=pw$pwRemoving a User $Rn Local Logon Command $n=pw Local Logoff Command $$Display User Status $S? Verify User Information $In, $IBnRemote Logon Procedure $n=pw $n=pwChapter Fax Operation Fax OperationFax Autoanswer Fax DefaultsModem Initialization Stored Fax Profile Fax Associated OptionsClass 1 Details Class 1 Commands Dial Command DAnswer Command a AT Responses to the ATD CommandService Class Indication +FCLASS? Service Class Capabilities +FCLASS=?On Hook H Off Hook H1Transmit Silence +FTS=Time Receive Silence +FRS=TimeFax Transmit and Receive Modes Value Modulation SpeedFacsimile Transmit +FTM=Mod Facsimile Receive +FRM=ModTest Supported Range of Values +FTx=?, +FRx=? Hdlc Transmit +FTH=ModHdlc Receive +FRH=Mod Class 1 Result Code +FCERROR Command DescriptionBinary File Transfer Fax Autoanswer +FAA=Chapter Status Registers RegistersChanging S-Register Values Register Operation Sn?, Sn? Changing Register Values Sn=v, Sn=vIndividual Bit Command Sn . # =v ATSn.#=vAutoanswer S0 Ring Count S1Escape Character S2 End-of-Line Character S3Pause Interval for Comma S8 Carrier Detect Time S9Lost Carrier Detect Time S10 Dtmf Tone Duration S11Escape Sequence Pause S12 S13Bit Mapped S14 S15Test Timeout S18 System Tests S16S17 S19Bit Mapped S21 Bit Mapped S22RTS/CTS Delay S26 Bit Mapped S23S24 DTR State Recognition S25Bit Mapped S29 Lookback Timer S28Bit Mapped S27 Bit Mapped S30 S31DTR / Dial Backup Number to Dial S35 Remote Configuration Escape Character S41Bit Mapped S32 S33Remote Configuration Guard Time S42 S43XON Character from DTE S44 Xoff Character from DTE S45Flow Control S54 Leased Line Transmit Level S52Automatic Rate Adaption Threshold S53 Bit Mapped S57 S55Compression Control S56 Bit Mapped S60 Inactivity Timer S58Break Control S59 Maximum Transmit Block Size S63 Disconnect Buffer Delay S62DTE Options S61 Auto-Reliable Fallback Character S64 S65-66Link Speed Status S67 S68DCE Independent Speed S69 33,600 bpsOperating Mode S70 Operating Mode Status S71Enable V.42 fast detect Lapm or MNP or native auto-reliablePassword Timeout S73 Callback Delay S74Bit Mapped S72 Callback Retry S75Callback Retry Delay S76 Autocallback Timer S78Lockout Threshold S77 Break Length S79Serial Port or DTE Speed S80 S80 register indicates the serial port speedEnable negotiation status Minimum DCE Speed S81Negotiation Status S82 S83S85-S87 Modulation Type S88S89-S90 Current Modulation S91Settings S95 Asymmetric Settings S96S92 S94 Bit Mapped S97Chapter Bis Autodialer Select Sync DataAutodialer Command Strings and Parameters Software GuidelinesAccess these formats using Invalid ResponsesDial Parameters Dial ParametersBis Commands and Responses Dial Command CRN nn...nDial Stored Number CRS a Program Number Command PRN ann...nIntermediate Call Progress Response Request List of Stored Numbers RLN Disregard Incoming Call DICLink Number by Address PRL ab Connect Incoming Call CICRedial Last Number CRR n Request List of Delayed Numbers RLD Request List of Linked Numbers RLL RLDModem Options Command PRO xxxyy00 Request List of Version RLVInvms Invalid command message syntax error Examples PRO011 Save Current Settings PRK Restore Factory Settings PRP nRequest List of Stored Options RLO xxx yy Option Definition Settings Default Options11-16 3600 3600 11-17 Settings Default Chapter Maintenance Fuse ReplacementMaintenance GeneralMaintenance Calling Technical SupportAppendix a Specifications Modem Data Rates Fax RatesModulations Fax ModulationTesting RTS/CTS DelayCarrier Detect Level Telco ConnectionPage TELSET/LEASED Line Pin Functions Appendix B Phone Jack DescriptionsDial Pin Functions Page Removing the Cover Appendix C Hardware OptionsJumper Option Selection Figure C-1. Cover Removal Figure C-2. Jumper Location for Ground Option Replacing the Cover Ground Option JumperAppendix D Fault Isolation Procedure Fault Isolation ProcedureTelephone Interface Standard PhoneModem and Telephone Line Check Part3600 Page Appendix E Command Index and Defaults Command Reg DescriptionSet H command to V.32 † Speaker off when carrier is presentResponse displays on Response messagesNegotiation display enabled Wait for dial tone, detect busy signalRestore factory configuration 1 † Appropriate connect codesDial line † Asynchronous dial / asynchronous data39/61 pulse make / break ratio CTS forced onGrant remote commanded digital View configuration profilesStore current configuration to user option Powerup with user option set #1Disable disconnect buffer delay Bps maxDisable automatic rate adaption Transmit a break signalDisable auto-reliable buffer Disable slaved DTE/DCE speedLapm with MNP and normal fallback Enables bilateral CTS/RTS flowWhen call is answered Disable protocol result codes Switches modem to talk mode †Manual dial backup operation Disables bilateral digital loopCommand Reg Description Automode modulation AT command set enabledOriginate 15 4800 bps, 18 9600 bpsHigh rate selection threshold 10-2BERCaller ID Commands Distinctive Ring CommandsFax Commands Class 1 Commands Valid in Only Fax ModeCan be one of the following values 0 or Security Commands Disable securityHigh Security Reinitialize securityDisable user changes password and callback number Remote Configuration Commands Enable remote configurationDefault Reg Function Factory Set Status RegistersReg Function Factory Set 10-27 Current modulation Bis Dialer Commands Synchronous Description CommandResponse Messages Response Message Meaning Factory Option Sets Factory Option Set #1Factory Option Set # Factory Option Set #3 Modem Options DCE rate Factory Option Set #5 Factory Option Set # Synchronous 2-wire Leased Line Normal Originate AT&F7 Synchronous 2-wire Leased Line Forced Answer AT&F8 Factory Option Set #9 Page Appendix F Ascii and Ebcdic Characters Binary Decimal HexadecimalSymbol Key Decimal HexSymbol ¢ cent ACK0 143 144 145 Ascii and Ebcdic Characters Ascii and Ebcdic Characters Appendix G Abbreviations and Acronyms EIAAbbreviations and Acronyms PIW Xmit Steps For Downloading Appendix H Flash UpgradeWhat You Need Troubleshooting Flash UpgradeAppendix I Country-Specific Parameters Default Available Command Command Name Option Options IndiaJapan Malaysia Universal/International Flash Upgrade Service and Support Page Motorola Limited Hardware Warranty Two Year Limited Hardware WarrantyWhat This Warranty Does Not Cover General ProvisionsWarranty-2 Index NumeralsIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 3600 Index-11 Index-12 Index-13