Calling Technical Support, Maintenance | Motorola V.3600 specs

Maintenance

Before attempting diagnostic tests, verify that all connectors and plugs are firmly inserted. The test procedures identify the faulty component in a bad communications link.

Calling Technical Support

The Service and Support page at the back of this User’s Guide contains several phone and faxback numbers and the Web address. If calling Technical Support, please call from a location near the computer with the modem. It helps expedite the call to have the following information available:

•Type of modem -- V.3600

•Modem serial number

•Date code

•Purchase date

•Type and version of software, including data communications, fax, and browser/reader software

•Type and version of other software running at the same time

Note

Do not return the modem to the manufacturer without prior authorization.

If the unit appears faulty, contact Motorola Technical Support at 1-800-544-0062 (USA) for service and assistance.

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V.3600

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Motorola V.3600 manual Calling Technical Support, Maintenance

Contents

Motorola 3600Modem User’s Guide Trademarks UpdatesCopyright Regulatory Information FCC Requirements Model Name V.3600, 115 VAC version only FCC Part 15 Declaration Of ConformityFCC Fax Branding Requirements Shielded Cables Model Name V.3600, all other versions Special Requirements For Canada Industry Canada IC Requirements Ringer Equivalence Number Canadian Emission Requirements V.3600, other versionsPage Contents Contents Contents Test Mode Operation Protocols Security Fax Operation Status Registers Contents 25 bis Autodialer Maintenance Appendix A. SpecificationsAppendix D. Fault Isolation Procedure Appendix B. Phone Jack Descriptions Appendix E. Command Index and Defaults Chapter Introduction Shelf-Mount Units Features Data Mode Fax Mode SoftwareCommunications Software Class 1 Fax Communications Software Internet Browser Physical DescriptionFunctional Rear Panel 115 Vac Model RM16M Unit RM16M Version Chapter Installation Electrical InstallationAC Power Connection DC Power Connection Installation DTE Connection Digital Interface Signals Pin Signal Descriptions 140 Dial Mode Pstn Connection Dial jack Telephone Line Connection Leased Line Connection TELSET/LEASED Line Jack Direct connection to the Pstn is shown in Figure Leased Line Connection 115 Vac Model Shelf-Mount RM16M V.3600 Installation RM16M ConnectionsPage Option Selection Power-UpChapter Getting Started Autodialing from a Terminal with the AT Commands Placing a CallDialing with a Standard Telephone Autodialing from Front Panel Answering a Call Ending a Call Reasons for Call Termination Condition Reasons for Call Termination Page Chapter Front Panel Operation LED Descriptions LCD Menus LCD Menu Operation Main Menu LCD Messages Reg Main Menu Submenu Submenu Item Option Com Reg Remote Initiate Submenu Main Menu Option Com Reg RATION? OPTIONS? Lease line only † Dial line only 3600 Modify Change DTE Speed DTE=DCE Modify Change DTE Dial Method Async Modify Change DTE RTS/CTS Delay Password of 0000 disables front panel security 3600 Front Panel Security Page Operation Modes Chapter AT CommandsCommand Categories Online Command Mode Sending Commands to the ModemOffline Command Mode Creating a Command Statement AT Autobaud Guidelines for Creating Command Statements Command Statement Buffer Repeating a Command aMonitor Display Backspace Key Group Commands Response CommandsNumbered Commands Digit / Word Selection Response Displays QNegotiation Displays W Connect Message Codes \V Call Progress / Connect Speed Messages Command Code Set Number Operation Number Code Application *RC Response Number Codes / Messages Message Meaning DTE rate 31200 bps Connect 300/V42 Connect 300/MNP5 Dial Commands Dialing D Insert Long Pause Tone Dialing TPulse Dialing P Switching to Answer Mode after Dialing R Remaining in Command ModeWait for Second Dial Tone W Hook Flash Wait for 5 Seconds of Silence @ Dialing a Stored Telephone Number SnAutodial Number Location *AUn Voice Calls Switching from Voice to Data AT Command Answer aManual Answer Autoanswer S0 Distinctive Ring *DR Caller ID Messages Modem sends this message Terminal Interface Commands Data Carrier Detect &C Data Set Ready &S Data Terminal Ready &D Serial Port Ring Indicator Pin 22 \R Request to Send / Clear to Send &R General Commands Changing from Data Mode to Command Mode +++DTE Controlled Fallback Rate Pin 23 *FB Local Character Echo E Fast Disconnect H2, H3 Online Character Echo FHanging Up H, H1 Speaker Control M Speaker Volume LEprom Check Asynchronous / Synchronous Mode Selection &M Return Online OLong Space Disconnect Y Bis Guard Tones &G Make / Break Dial Pulse Ratio &P Comman Operation Synchronous Transmit Clock Source &X Rate Selection Thresholds *THAsymmetric Bit Rates *AS Modulation *MM Maximum DCE Speed %B Minimum DCE Speed %L Auto Retrain %E Automatic Rate Adaption %R Manual Rate Adaption *RR Product Revision Level %V Online Quick Reference $H Product Serial Number $VTalk / Data *DA Fast Train *FT Disable AT Command Set *NT Wire OperationPrivate Line Operation Dial Line Transmit Level *TDn Wire Leased Line Operation Wire Dial-up Operation Dial Backup Dial Backup *DB Return to Leased Line from Dial Backup *LBManual Dial Backup *LD Dial / Leased Line &L Configuration Commands Configuration ProfilesActive Profile Stored Profile Storing a Configuration &W Powerup Option Set &Y Reset to Stored Configuration Z Load Factory Options &Fn Storing a Telephone Command Line &Zx=n, *CNx,n, *ND View Configuration Profiles/Received Signal Options &V Retaining / Restoring Options *RO Remote ConfigurationSoft Download Password %P1, $Y Remote Configuration Security Remote Security Code %P= Entering Remote Configuration %T=, &T Enabling/Disabling Remote Configuration *RA Remote Configuration DTE Speed *RB Remote Configuration Format *RF Remote Configuration Saving or Discarding Options *RQ Page Chapter Protocols Ccitt V.42 bis Error Control ProtocolReliable Mode Auto-Reliable Mode Normal ModeConstant Speed Interface Data Compression Flow Control Direct ModeProtocol Commands Disconnect Buffer Delay Q%D Command Operation Disconnect buffer delay disabledSerial Port DTE Constant Speed \J Constant Optional Detection Phase \M Operating Mode \NCommand Operation Fast detect data sequence disabled Fast detect data sequence enabled Command Operation Auto-Reliable Fallback Character %AnLAPM, MNP, or normal try both protocols Fallback to normal if not successful Enable CTS/RTS bilateral flow control Serial Port Flow Control \Q Command Operation Disable data link flow control Enable data link flow controlXON/XOFF Pass Through \X Data Link Flow Control \G Break Control \Kn Break option Inactivity Timer \T Maximum Reliable Block Size \A 42bis Data Compression %C Transmit Break / Set Break Length \BSet Auto-Reliable Buffer \C Page Test Offline Online Chapter Test Mode OperationTest Categories Terminating a Test in Progress Q&T Grant remote requested digital loopback Testing the Local Modem Local Analog Loopback &T1 Testing the Remote Modem Local Analog Loopback with Self Test &T8 Local Digital Loopback &T3 Grant/Deny RDL Request &T4, &T5 Remote Digital Loopback &T6 Remote Digital Loopback with Self Test &T7 Bilateral Digital Test Enable / Disable *DG Command Operation Bilateral digital loop disabledBilateral digital loop enabled Test Pattern %T Command Operation Ignore pin RDL enabled pinLAL enabled pin DTE Controlled Remote Digital Loopback Pin Chapter Security Autocallback Security Low Security Operation Operating without Low SecurityOperating with Low Security Remote Operation Passwords Local OperationLCD Indication of Security Restrictions in Security Operation Low Security Commands High Security Security Levels Superuser Enabling High Security $EH=pw High Security CommandsDefault Passwords Set Security Levels $Ln=m Setting Passwords $Pn=pw$pwDisabling High Security $D Extended Features $W Display Extended Feature Status $W?Display/Reset Illegal Access Attempt Counters $M, $Mn, $M Set User Callback Number $Cn=m Security Status $E? Factory Reset $F=pw$pwRemoving a User $Rn Local Logon Command $n=pw Local Logoff Command $$Display User Status $S? Verify User Information $In, $IBn Remote Logon Procedure $n=pw $n=pw Chapter Fax Operation Fax Operation Fax Autoanswer Fax DefaultsModem Initialization Stored Fax Profile Fax Associated OptionsClass 1 Details Class 1 Commands Dial Command D Answer Command a AT Responses to the ATD Command Service Class Indication +FCLASS? Service Class Capabilities +FCLASS=?On Hook H Off Hook H1 Transmit Silence +FTS=Time Receive Silence +FRS=TimeFax Transmit and Receive Modes Value Modulation Speed Facsimile Transmit +FTM=Mod Facsimile Receive +FRM=Mod Test Supported Range of Values +FTx=?, +FRx=? Hdlc Transmit +FTH=ModHdlc Receive +FRH=Mod Class 1 Result Code +FCERROR Command DescriptionBinary File Transfer Fax Autoanswer +FAA= Chapter Status Registers Registers Changing S-Register Values Register Operation Sn?, Sn? Changing Register Values Sn=v, Sn=v Individual Bit Command Sn . # =v ATSn.#=v Autoanswer S0 Ring Count S1Escape Character S2 End-of-Line Character S3 Pause Interval for Comma S8 Carrier Detect Time S9Lost Carrier Detect Time S10 Dtmf Tone Duration S11 Escape Sequence Pause S12 S13 Bit Mapped S14 S15 Test Timeout S18 System Tests S16S17 S19 Bit Mapped S21 Bit Mapped S22 RTS/CTS Delay S26 Bit Mapped S23S24 DTR State Recognition S25 Bit Mapped S29 Lookback Timer S28Bit Mapped S27 Bit Mapped S30 S31 DTR / Dial Backup Number to Dial S35 Remote Configuration Escape Character S41Bit Mapped S32 S33 Remote Configuration Guard Time S42 S43XON Character from DTE S44 Xoff Character from DTE S45 Flow Control S54 Leased Line Transmit Level S52Automatic Rate Adaption Threshold S53 Bit Mapped S57 S55Compression Control S56 Bit Mapped S60 Inactivity Timer S58Break Control S59 Maximum Transmit Block Size S63 Disconnect Buffer Delay S62DTE Options S61 Auto-Reliable Fallback Character S64 S65-66Link Speed Status S67 S68 DCE Independent Speed S69 33,600 bps Operating Mode S70 Operating Mode Status S71Enable V.42 fast detect Lapm or MNP or native auto-reliable Password Timeout S73 Callback Delay S74Bit Mapped S72 Callback Retry S75 Callback Retry Delay S76 Autocallback Timer S78Lockout Threshold S77 Break Length S79 Serial Port or DTE Speed S80 S80 register indicates the serial port speed Enable negotiation status Minimum DCE Speed S81Negotiation Status S82 S83 S85-S87 Modulation Type S88S89-S90 Current Modulation S91 Settings S95 Asymmetric Settings S96S92 S94 Bit Mapped S97 Chapter Bis Autodialer Select Sync Data Autodialer Command Strings and Parameters Software Guidelines Access these formats using Invalid Responses Dial Parameters Dial Parameters Bis Commands and Responses Dial Command CRN nn...n Dial Stored Number CRS a Program Number Command PRN ann...nIntermediate Call Progress Response Request List of Stored Numbers RLN Disregard Incoming Call DIC Link Number by Address PRL ab Connect Incoming Call CICRedial Last Number CRR n Request List of Delayed Numbers RLD Request List of Linked Numbers RLL RLD Modem Options Command PRO xxxyy00 Request List of Version RLV Invms Invalid command message syntax error Examples PRO011 Save Current Settings PRK Restore Factory Settings PRP n Request List of Stored Options RLO xxx yy Option Definition Settings Default Options 11-16 3600 3600 11-17 Settings Default Chapter Maintenance Fuse ReplacementMaintenance General Maintenance Calling Technical Support Appendix a Specifications Modem Data Rates Fax RatesModulations Fax Modulation Testing RTS/CTS DelayCarrier Detect Level Telco ConnectionPage TELSET/LEASED Line Pin Functions Appendix B Phone Jack DescriptionsDial Pin Functions Page Removing the Cover Appendix C Hardware OptionsJumper Option Selection Figure C-1. Cover Removal Figure C-2. Jumper Location for Ground Option Replacing the Cover Ground Option Jumper Appendix D Fault Isolation Procedure Fault Isolation ProcedureTelephone Interface Standard Phone Modem and Telephone Line Check Part 3600 Page Appendix E Command Index and Defaults Command Reg Description Set H command to V.32 † Speaker off when carrier is presentResponse displays on Response messages Negotiation display enabled Wait for dial tone, detect busy signalRestore factory configuration 1 † Appropriate connect codes Dial line † Asynchronous dial / asynchronous data39/61 pulse make / break ratio CTS forced on Grant remote commanded digital View configuration profilesStore current configuration to user option Powerup with user option set #1 Disable disconnect buffer delay Bps max Disable automatic rate adaption Transmit a break signalDisable auto-reliable buffer Disable slaved DTE/DCE speed Lapm with MNP and normal fallback Enables bilateral CTS/RTS flowWhen call is answered Disable protocol result codes Switches modem to talk mode †Manual dial backup operation Disables bilateral digital loop Command Reg Description Automode modulation AT command set enabledOriginate 15 4800 bps, 18 9600 bps High rate selection threshold 10-2BER Caller ID Commands Distinctive Ring CommandsFax Commands Class 1 Commands Valid in Only Fax Mode Can be one of the following values 0 or Security Commands Disable securityHigh Security Reinitialize security Disable user changes password and callback number Remote Configuration Commands Enable remote configuration Default Reg Function Factory Set Status Registers Reg Function Factory Set 10-27 Current modulation Bis Dialer Commands Synchronous Description Command Response Messages Response Message Meaning Factory Option Sets Factory Option Set #1 Factory Option Set # Factory Option Set #3 Modem Options DCE rate Factory Option Set #5 Factory Option Set # Synchronous 2-wire Leased Line Normal Originate AT&F7 Synchronous 2-wire Leased Line Forced Answer AT&F8 Factory Option Set #9 Page Appendix F Ascii and Ebcdic Characters Binary Decimal Hexadecimal Symbol Key Decimal Hex Symbol ¢ cent ACK0 143 144 145 Ascii and Ebcdic Characters Ascii and Ebcdic Characters Appendix G Abbreviations and Acronyms EIA Abbreviations and Acronyms PIW Xmit Steps For Downloading Appendix H Flash UpgradeWhat You Need Troubleshooting Flash Upgrade Appendix I Country-Specific Parameters Default Available Command Command Name Option Options India Japan Malaysia Universal/International Flash Upgrade Service and Support Page Motorola Limited Hardware Warranty Two Year Limited Hardware WarrantyWhat This Warranty Does Not Cover General Provisions Warranty-2 Index Numerals Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 3600 Index-11 Index-12 Index-13