June 2004

NEC Business Solutions Ltd

 

 

SE C T I O N 2

SETUP OVERVIEW

The XenMail CTI is a fully tested and assembled voice messaging system. The voice messaging system software, a modem and custom OS/2 Warp

4.0operating system software are preinstalled on a board that you place in the phone system.

The following steps offer guidelines for setting up a new XenMail CTI package. You can also use these steps if you are “upgrading” to XenMail CTI package from a different product. (Back up the existing voice messaging system database first. Once you complete the steps below, restore it as described in “Restoring system files” on page 47. Fax messages cannot be restored.)

If you are upgrading an existing, see "Upgrading the Voice Messaging System," on page 61.

Setup steps

1

Insert the voice messaging system board into the phone system.

 

 

See "Installing the voice messaging system boards" on page 7.

 

2

Connect communication devices to voice messaging system board.

 

 

See “Connecting communication devices” on page 8.

 

3

Set up the phone system integration.

 

 

See "Integration Overview" on page 9.

 

4

If you plan to use a remote access connection to access the voice messaging

 

 

system screens, set up a support computer to do so.

 

 

See "Remote Access" on page 25.

 

5

Configure the voice messaging system software for network backups,

 

 

feature packages, and system languages.

 

 

See "Setting up the Voice Messaging System Software" on page 18.

 

6

Customise the integration, as necessary.

 

 

See “Changing the Keypad Map” on page 22.

 

7

Sign in to the system screens.

 

 

See “Signing In and Signing Out” on page 24.

 

8

If your system includes TeLANophy, set it up.

 

 

See “TeLANophy overview” on page 32.

 

9

Set up the voice messaging system ports, transaction boxes, and

 

 

subscribers, and integration options for your site.

 

 

See System Management Guide: System overview, Chapter 2.

 

10

If your system includes FaxMail, set it up.

 

 

See System Management Guide: “FaxMail setup, Chapter 9.

 

11

Back up the voice messaging system.

 

 

See “Using the backup and restore utilities on page 32.

 

 

No. 8557 - Release1.1

2004

 

Doc.

June

6 - Chapter 2

Setting Up the System

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NEC xen mail cti manual Setup steps

xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

In addition, NEC Xen Mail CTI features robust voicemail management. Users can manage voicemail messages through their email or mobile device, which adds convenient access to important messages from any location. This functionality enhances communication efficiency, as team members can remain connected even when they are away from their desks.

The technology behind NEC Xen Mail CTI is also notable. Employing Voice over Internet Protocol (VoIP) technology, the system supports high-quality audio for voice communications while minimizing costs associated with traditional phone systems. Moreover, the integration of artificial intelligence and machine learning capabilities allows for improved call analytics and reporting, enabling businesses to track call volumes, call durations, and agent performance.

Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.