To set up actions after greetings

June 2004	NEC Business Solutions Ltd

SE C T I O N 5

SETTING UP ACTIONS AFTER GREETINGS

If the caller does not press any touchtone keys during the operator’s greeting, the system takes the action specified in the Action section of Application screen page 4. The actions for the operator box are the same as for a transaction box.

If the operator’s extension is busy or does not answer after a set number of rings, calls go by default to the public interview box.

The public interview box plays a series of questions and records the caller’s response. If your system uses the public interview box, set up at least one subscriber with access to these messages, called public messages, to ensure that someone will receive them and respond in a timely manner.

Messages in the operator box, which have been listened to, are automatically deleted according to the setting in the “Public hold/archive msgs” field on the Public Interview Box screen. Messages left in the system operator box can also be manually deleted before the voice messaging system deletes them by pressing F7 from Application screen page 4.

1Go to Application screen page 4.

2In the Action section, in both the “Day” and “Night” fields, the appropriate values and press ENTER.

3If you typed g (Go to system ID) in either the “Day” or “Night” field, then in the field to the right, the system extension that you want to route the call to, and press ENTER.

If you want to send the call to the public interview box, $PM.

4If the Action value is “Take-msg,” then in the “Max-msg” field, the appropriate value.

5If the Action value is “Take-msg,” then in the “Edits OK?” field, the appropriate value.

6If the Action value is “Take-msg,” then in the “Send msg urgent?” field, the appropriate value.

7If the Action value is “Take-msg,” then in the “After msg” field, the appropriate value.

See Also:
Public interview box overview	229

No. 8557 - Release 1.1	2004
Doc.	June

68 - Chapter 5

Upgrading the Voice Messaging System

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