NEC xen mail cti SETTING UP ACTIONS

June 2004 NEC Business Solutions Ltd
68 - Chapter 5 Upgrading the Voice MessagingSystem
Doc. No. 8557 - Release 1.1 June 2004
SECTION 5
SETTING UP ACTIONS
AFTER GREETINGS
If the caller does not press any touchtone keys during the operator’s
greeting, the system takes the action specified in the Action section of
Application screen page 4. The actions for the operator box are the same as
for a transaction box.
If the operator’s extension is busy or does not answer after a set number of
rings, calls go by default to the public interview box.
The public interview box plays a series of questions and records the caller’s
response. If your system uses the public interview box, set up at least one
subscriber with access to these messages, called public messages, to
ensure that someone will receive them and respond in a timely manner.
Messages in the operator box, which have been listened to, are
automatically deleted according to the setting in the “Public hold/archive
msgs” field on the Public Interview Box screen. Messages left in the system
operator box can also be manually deleted before the voice messaging
system deletes them by pressing F7 from Application screen page 4.
To set up actions after greetings
1 Go to Application screen page 4.
2 In the Action section, in both the “Day” and “Night” fields, the appropriate
values and press ENTER.
3 If you typed g (Go to system ID) in either the “Day” or “Night” field, then
in the field to the right, the system extension that you want to route the
call to, and press ENTER.
If you want to send the call to the public interview box, $PM.
4 If the Action value is “Take-msg,” then in the “Max-msg” field, the
appropriate value.
5 If the Action value is “Take-msg,” then in the “Edits OK?” field, the
appropriate value.
6 If the Action value is “Take-msg,” then in the “Send msg urgent?” field,
the appropriate value.
7 If the Action value is “Take-msg,” then in the “After msg” field, the
appropriate value.
See Also:
Public interview box overview ............................................................................ 229