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NEC xen mail cti manual To change the remote access default logon name and password

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Xen IPK Xen Mail CTI Installation Guide

SE C T I O N 7

CHANGING THE

REMOTE ACCESS DEFAULT LOGON NAME AND PASSWORD

Each phone book entry you create uses a logon name and password to access the voice messaging system. The default logon name is “support,” and the default password is “voice.” For improved security, you may want to change these settings.

The logon name and password are case-sensitive and must be set the same on both the voice messaging system and the support computer’s phone book entries. On the voice messaging system, there is a separate file for direct and modem connection settings. To change these settings, perform the following procedure.

To change the remote access default logon name and password

1Establish a remote access connection with the voice messaging system.

2Use the OS/2 Process Switcher window to open an OS/2 command prompt as described in "Using the OS/2 host process switcher" on page 15.

3At an OS/2 command prompt, type c: and press ENTER.

4Type cd \cs2 and press ENTER.

5Type cs2gen and press ENTER.

6From the OS/2 Script File Generator menu, press F1 to load the script files.

7Type the number corresponding to the script file you want to load:

•If you are using a direct connection, select Direct.cs2 and press ENTER.

•If you are using a modem connection, select Modem.cs2 and press ENTER.

8Press F7 and follow the on-screen instructions to change the logon name on the voice messaging system.

The current settings are shown at the bottom of the screen.

No. 8557 - Release 1.1

2004

Doc.

June

Remote Access

Chapter 3 - 35

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NEC xen mail cti manual To change the remote access default logon name and password
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xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

In addition, NEC Xen Mail CTI features robust voicemail management. Users can manage voicemail messages through their email or mobile device, which adds convenient access to important messages from any location. This functionality enhances communication efficiency, as team members can remain connected even when they are away from their desks.

The technology behind NEC Xen Mail CTI is also notable. Employing Voice over Internet Protocol (VoIP) technology, the system supports high-quality audio for voice communications while minimizing costs associated with traditional phone systems. Moreover, the integration of artificial intelligence and machine learning capabilities allows for improved call analytics and reporting, enabling businesses to track call volumes, call durations, and agent performance.

Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.