NEC xen mail cti SECTION 10

June 2004 NEC Business Solutions Ltd

80 - Chapter 6 Setting Up TeLANophy

Doc. No. 8557 - Release 1.1

June 2004

SECTION 10

TESTING THE TCP/IP

SETUP

To test the TCP/IP setup on individual workstations, perform the following

procedure.

To use the PING software

1 On the workstation, open an MS-DOS command prompt.

2Type

ping <IP address of the voice messaging system> and press ENTER.

3 If you see a PING software reply message containing bytes received,

the TCP/IP software is configured properly. If not, you will get a message

saying that the IP address could not be reached. Try one or more of the

following actions to correct the problem:

• The workstation may not be configured correctly. Repeat the appropriate

protocol setup procedure for the workstation’s operating system.

• The voice messaging system’s protocols may not be configured correctly.

Perform the procedure, “To set up the voice messaging system software” to

confirm or correct these settings.

• There may be a problem with the network. Contact the network administra-

tor.

• Network cables may not be attached correctly or securely. Check the LAN

connections for the voice messaging system and the workstation.

• You may not have restarted the workstation. Close all files, shut down all

applications, and restart.

Contents

Main Page Table of Contents Chapter 1 Introduction Chapter 2 Setting Up the System Chapter 3 Remote Access Chapter 4 Backing Up & Restoring the System Chapter 5 Upgrading the Voice Messaging System Chapter 6 Setting Up TeLANophy Appendix A About the System Board Appendix B Starting and Shutting Down the System Appendix C Changing Network Protocols Page Introduction O About this guide Conventions BATTERY DISPOSAL CAUTION Related documentation Page Setting Up the System NEW WITH THIS P SETUP OVERVIEW Setup steps INSTALLING THE VOICE CONNECTING INTEGRATION O PROGRAMMING THE P Page Page Page Page Page Page Page SETTING UP THE VOICE MESSAGING SYSTEM S Page Page Page CHANGING THE KEYPAD MAP Page SIGNING IN AND S Remote Access REMOTE ACCESS Remote access software functions SETTING UP THE Page PREPARING AN SETTING UP A Page TIP: STARTING AND ENDING C Direct connection requirements Modem connection requirements TIP: USING THE OS/2 HOST CHANGING THE Page TRANSFERRING FILES TRACKING REMOTE SECTION 10 USING DIAL BACK SECTION 11 USING KEYBOARD Backing Up & Restoring the System USING THE BACKUP Setup steps for LAN backups and restores Setup steps for backups and restores with no LAN connection INSTALLING THE BRFT R INSTALLING NETWORK Page Page SETTING THE VOICE Windows connection with NetBIOS Automatic Windows log on NetWare connection Page SETTING UP A REMOTE WINDOWS COMPUTER Windows 98 or ME setup Windows NT or 2000 setup Page SCHEDULING SYSTEM TIP: Page Page June 2004 NEC Business Solutions Ltd TRANSFERRING BACKUP FILES TIP: Direct connection requirements Modem connection requirements Page RESTORING SYSTEM Page Page Upgrading the Voice Messaging System U PGRADE Upgrade steps ADDING SYSTEM Steps for adding a language Page INCREASING THE Steps for adding ports Page ADDING FEATURE Steps for adding feature packages Page SETTING UP ACTIONS Upgrading the Voice MessagingSystem Chapter 5 - 69 APPLICATION SCREEN PAGE 4 Page Setting Up T eLANophy TeLANophy setup steps CONFIGURING Setting Up TeLANophy Chapter 6 - 73 June 2004 Doc. No. 8557 - Release 1.1 SPECIFYING STATION NUMBERS FOR V APPLICATION SCREEN PAGE 1 Setup steps WORKSTATION HARDWARE AND SOFTWARE REQUIREMENTS SETTING UP TELANOPHY TCP/IP FOR WINDOWS 98 OR LATER TCP/IP FOR WINDOWS NT 4.0 TCP/IP FOR W SECTION 10 TESTING THE TCP/IP SECTION 11 Installing ViewFax SECTION 12 INSTALLING TELANOPHY FROM A CD SECTION 13 INSTALLING T SECTION 14 USING TELANOPHY WAN I SECTION 15 INSTALLING VIEWMAIL MESSAGING ON W Workstation requirements Installing ViewMail for Microsoft Messaging Page About the System Board ABOUT THE Page Page Page Starting and Shutting Down the System Appendix B STARTING AND Page Changing Network Protocols CHANGING NETWORK Changing network protocols Page Index