Xen IPK Xen Mail CTI Installation Guide

No. 8557 - Release 1.1

2004

Doc.

June

To make the live record setting available by class of service

Memory block 1-8-08 enables the selected class of service to use the live record feature from the phone.

1Press the LK1 key.

2Press the LK8 key.

3Dial 08.

4Enter the class of service number.

5Press the RECALL key to advance to page 4.

6Press the LK5 key to make the live record setting available to the selected class of service.

7Press the TRANSFER key to save the selection and advance to the next class of service.

8Repeat steps 5 through 7 for each class of service.

9Press the ANSWER key twice to exit the station class of service assignment.

To allow the voice messaging system to use a barge-in code for live record

1Press the LK1 key.

2Press the LK8 key.

3Dial 08.

4Enter the class of service number for the voice messaging system ports.

5The LK4 key is lit when voice messaging system trunk lines are enabled to receive a barge-in code. Press the LK4 key if it is not already lit.

6Press the TRANSFER key to save the selection.

7Press the ANSWER key twice to exit the station class of service assignment.

To allow individual stations to receive a barge-in code for live record

1Press the LK1 key.

2Press the LK8 key.

3Dial 08.

4Enter the class of service number.

5The LK5 key is lit when the class of service is enabled to receive a barge-in code. Press the LK5 key if it is not already lit.

6Press the TRANSFER key to save the selection.

7Repeat steps 4 and 5 for each class of service that requires live record.

8Press the ANSWER key twice to exit the selection.

Setting Up the System

Chapter 2 - 15

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NEC xen mail cti manual Xen IPK Xen Mail CTI Installation Guide

xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

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Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

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Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.