Xen IPK Xen Mail CTI Installation Guide iii
Doc. No. 8557 - Release 1.1
June 2004
Table of Contents

Chapter 1 Introduction

Section 1 Overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Conventions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Section 2 Battery Disposal and Safety- - - - - - - - - - - - - - - - - - - - - - - - - - - - 2
Related documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Chapter 2 Setting Up the System

Section 1 New with this Product - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Section 2 Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
Section 3 Installing the voice messaging system boards. . . . . . . . . . . . . . . . 7
Section 4 Connecting communication devices . . . . . . . . . . . . . . . . . . . . . . . . 8
Section 5 Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Section 6 Programming the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 7 Setting up the Voice Messaging System Software. . . . . . . . . . . . 18
Section 8 Changing the Keypad Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Section 9 Signing In and Signing Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 3 Remote Access

Section 1 Remote access overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Remote access software functions - - - - - - - - - - - - - - - - - - - - - - 25
Section 2 Setting up the support computer . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Section 3 Preparing an existing support computer. . . . . . . . . . . . . . . . . . . . 28
Section 4 Setting up a support computer’s phone book . . . . . . . . . . . . . . . 29
Section 5 Starting and Ending a Remote Access Connection . . . . . . . . . . . 32
Direct connection requirements- - - - - - - - - - - - - - - - - - - - - - - - - 32
Modem connection requirements - - - - - - - - - - - - - - - - - - - - - - - 32
Section 6 Using the OS/2 host process switcher. . . . . . . . . . . . . . . . . . . . . . 34
Section 7 Changing the remote access default logon name and
password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Section 8 Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Section 9 Tracking remote access connections . . . . . . . . . . . . . . . . . . . . . . 38